I was able to find a ClarityMD Support person to listen to my problem. (My problem is that I'm getting automatic charges & delivery of product monthly, and am over-supplied by 4 months!) Joan was help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The kind person (Rosel), whom I never got to talk with but who wrote me back on email, was able to cancel my order and help me with the question of returns. It gave me piece of mind, but took quite so... See more
Company replied
Nicole in customer service was great. Corrected my issue quickly and happily.my first order was for multiple months and when the auto reorder kicked in I still had 4 months supply left, so she fixed m... See more
Company replied
Responsive to reset password requests, when initial contact made account status provided. This solved the issue without further activity. Response email again confirmed completed cancellation by Iva... See more
Company replied
Company details
Written by the company
ClarityMD is a US-based health supplement company committed to delivering clean and effective products made from pure natural sources. We believe in full transparency - real sourcing, real testing, real results. Every order ships within 48 hours from our US facility and is backed by a 90-day money-back guarantee.
Our satisfaction guarantee ✅
90 Day Money Back Guarantee
We're so confident that you'll love our products, that we offer a 90-day money back guarantee - don't love it? It's on us!
Contact info
United States
- +1 (985) 466-7745
- support@claritymd.co
- claritymd.co
4.4
Excellent
677 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
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False Advertisement and Horrible Customer Service
I am only giving 1 star because that is the only way to leave a review. This company false advertises and has the worst customer service. This company also auto-enrolls you in monthly subscriptions without consent, then refuses to credit your account because "they have already processed" an order in which they have placed. Once the product does arrive, they won't send a return shipping label so you can receive a refund, they want to give you 40% of the money back. I expect companies to be "hassle free", as they so diligently advertise, when customers are not satisfied, and I expect to receive a "full refund" when they advertise a "100% money back guarantee". Be very cautious when purchasing anything from this company.
7 July 2026
Unprompted review
Reply from ClarityMD
Hi Traci,
Thank you for taking the time to share your concerns. We understand how frustrating this experience has been, and we want the chance to look into it and make things right.
We take feedback like this seriously, and we would like to review your account to better understand what happened with your order, the subscription, and the refund. We have sent a request for some additional information through Trustpilot so we can locate your account and get everything sorted out for you. Once we hear back, we will do our best to resolve this as quickly as possible.
Methcell successfully canceled my…
Methcell successfully canceled my subscription and I am very satisfied.
8 July 2026
Unprompted review
Reply from ClarityMD
Hi there,
Thank you for sharing this! We're glad Methceil was able to take care of your cancellation and that you're satisfied with how it was handled. We'll be sure to pass along your kind words to her.
Mary was quick to resolve are issue to…
Mary was quick to resolve are issue to the result we wanted. We are very pleased with her assistance.
7 July 2026
Unprompted review
Reply from ClarityMD
Hi Larry,
Thank you for sharing this! We're glad Mary was able to resolve things quickly and reach the result you were hoping for. We'll be sure to pass along your kind words to her.
I bought astaxanthin for lung health…
I bought astaxanthin for lung health from a fb ad that claimed I was buying 2 and getting 1 free @ $19.⁹⁹ ea for the paid ones. On my credit card, they made 2 charges. One for $78.⁰⁰ and one for $59.⁹⁹
They also list a scam telephone number with a message that tells you they handle ALL customer service issues via email, so give them 24 hrs for a response back to your email. There is no way to speak to a person! And despite 2 emails stating to cancel my order, they sent it out anyway!
IMO, Their advertising needs some "tweaking" so it does not contradict itself, however, once I explained how the advertising reads vs what the actual math is, they promptly refunded my money. Thank you.
5 July 2026
Unprompted review
Reply from ClarityMD
Hi Chris,
Thank you for reaching out and sharing your concern. We understand how confusing it can be to see charges that don't line up with what you expected, and we want to get to the bottom of this for you. We've sent a request for some additional information through Trustpilot so we can locate your order and review the charges. Once we hear back, we'll be able to look into everything and help make it right.
Nicole kept touch with me after I…
Nicole kept touch with me after I placed my order. Such personal attention is extremely rare among companies these days.
7 July 2026
Unprompted review
Reply from ClarityMD
Hi James,
Thank you for sharing this! We're glad Nicole followed up and gave you that personal attention. That kind of care is exactly what we aim for. We'll be sure to pass along your kind words to her.
Clyde’s Stelkar Service
My experience with Clyde was phenomenal! I got an immediate response to pausing my subscription because I had enough product and reassurance that I would not be billed until I renew it. Great customer service
7 July 2026
Unprompted review
Reply from ClarityMD
Hi Donna,
Thank you for sharing this! We're glad Clyde was able to help you pause your subscription and give you that peace of mind about future billing. We'll be sure to pass along your kind words to him.
I had a problem attempting to check out…
I had a problem attempting to check out and I reached out not expecting a reply, but Elouisa replied to my email promptly and explained the misunderstanding on my end. Amazing support! Thanks so much, Elouisa!
6 July 2026
Unprompted review
Reply from ClarityMD
Hi there,
Thank you for sharing this! We're glad Elouisa was able to get back to you quickly and clear up the misunderstanding. We'll be sure to pass along your kind words to her.
Quick response.
30 June 2026
Unprompted review
Reply from ClarityMD
Hi Priscila,
Thank you for the kind words! We're glad you had a quick response from our team. We appreciate you taking the time to share this.
SCAM
If I could give this company a BIG FAT ZERO ONE STAR I would. I ordered one time they put me on a subscription. I NEVER SIGNED UP FOR A SUBSCRIPTION. When I asked for a Refund they continued charging me. Now I keep getting in store credit. I had to call my bank to keep them from going into my account. DO NOT DO ANY BUSINESS WITH THIS COMPANY. I RECEIVED THIS PRODUCT ONE TIME. THEY CONTINUED TO BILL
8 June 2026
Unprompted review
Reply from ClarityMD
Hi Dwawn,
Thank you for sharing your concerns. We understand how frustrating this situation has been, and we want to help make it right. We take feedback like this seriously and would like to look into your account to review the charges and get everything sorted out for you. We will be reaching out to you directly so we can go over the details and find a resolution.
Grace was amazing at resolving a small…
Grace was amazing at resolving a small issue I had. Great company stands behind product.
7 July 2026
Unprompted review
Reply from ClarityMD
Hi Robyn,
Thank you for sharing this! We're glad Grace was able to resolve your issue and take good care of you. We'll be sure to pass along your kind words to her.
Nicole was extremely responsive and…
Nicole was extremely responsive and helpful. I would have canceled my order if she had not provided a solution.
7 July 2026
Unprompted review
Reply from ClarityMD
Hi Brian,
Thank you for sharing this! We're glad Nicole was able to step in with a solution that worked for you. We'll be sure to pass along your kind words to her.
Complete SCAM CLARITY MD!
I decided to order with this company ClarityMD to purchase product. Placed order, shipping to be free due to amount of order.
I realized that they a had tacked on an expedited shipping charge and I didn’t order. Notified company and was told nothing could be done with this situation.
No wonder my bank wanted to deny this company for being SCAMERS ! Unfortunately the charge went through anyway. Again contacted company to reverse charge since I never ordered expedited shipping charges. The response was it had already shipped and nothing could be done.
DO NOT USE THIS COMPANY AS IT TRULY IS RUN BY SCAMMERS WHICH REVIEWS ALLUDE TO.
3 July 2026
Unprompted review
Reply from ClarityMD
Hi Michael,
Thank you for taking the time to share your concerns. We understand how upsetting unexpected charges can be, and we want to help clear things up.
Looking into your account, it appears you have already been in contact with one of our support agents. When your initial order was placed on April 21, it was set up as a monthly subscription that renews automatically unless paused or canceled beforehand. That is what led to the charge you noticed.
We want to assure you that your subscription has since been canceled, so no future orders will go out. The charge in question was also refunded back to your card on June 22, and refunds typically take a few business days to appear depending on your bank. As for shipping, free shipping was applied to your order, so there was no postage charge on our end this time.
If there is anything still outstanding or any other way we can help, please reach out to us directly. We are always happy to assist.
Thank you ClarityMD
Thank you ClarityMD. I had thought I ordered single trial but ended up receiving an email that my next order was being readied! I contacted them stating I had ordered but still had them because I had not seen my dr to be assured that it’s ok with meds I now take. I received response that it’s too late. I was disheartened because I wanted to check Dr and if it was ok I would reorder. Long story short they issued a refund for monies taken anyway. Thank you ClarityMD for being honorable! And if I get clearance and the pkg proves to work, I will be reordering from you.
7 July 2026
Unprompted review
Reply from ClarityMD
Hi Vee,
Thank you for sharing your experience with us. We understand wanting to check with your doctor first before moving forward, and we're glad we were able to make things right for you with the refund. Your health and peace of mind matter to us, so please take the time you need. Whenever you get the clearance and feel ready, we would be happy to have you back.
Thanks to MARY for assisting me with I…
Thanks to MARY for assisting me with I really appreciate it, will your quick thinking I got a peace of mind that everything was going to be ok.
6 July 2026
Unprompted review
Reply from ClarityMD
Hi Nickeisha,
Thank you for sharing this! We're glad Mary was able to step in quickly and give you that peace of mind. We'll be sure to pass along your kind words to her.
The representative sought information & investigated my refund request
The representative, Wenie was professional and informative with me. She clearly explained the process of obtaining the requested refund and was very understandind
7 July 2026
Unprompted review
Reply from ClarityMD
Hi Cleveland,
Thank you for sharing this! We're glad Wenie was able to walk you through the refund process clearly and make you feel understood along the way. We'll be sure to pass along your kind words to her.
Great communication and response time…
Great communication and response time with customer service. Quickly found a suitable solution that I was content with.
6 July 2026
Unprompted review
Reply from ClarityMD
Hi Bridgett,
Thank you for sharing this! We're glad our team was able to respond quickly and find a solution that worked well for you. We appreciate you taking the time to let us know.
The way they resolved my issue with the…
The way they resolved my issue with the subscription cancellation, I was very pleased with that.
6 July 2026
Unprompted review
Reply from ClarityMD
Hi Diane,
Thank you for sharing this! We're glad we could take care of your cancellation and make the process a smooth one for you. We appreciate you letting us know.
I worked with Mary
I worked with Mary - she was excellent, took care of my needs, helped me out alot! Great service!!!!
3 July 2026
Unprompted review
Reply from ClarityMD
Hi Kenalee,
Thank you for sharing this! We're glad Mary was able to take care of everything and give you such a great experience. We'll be sure to pass along your kind words to her.
Canceling my subscription
I have been trying to cancel my subscription for weeks with no answer to my emails. Finally Nicole answered and had told me that I subscription had not been canceled and she took care of it. Thank you so much for taking care of this!
4 July 2026
Unprompted review
Reply from ClarityMD
Hi Donna,
Thank you for sharing this. We understand how frustrating it can be when a request takes longer than expected to get sorted out. We're glad Nicole was able to step in, clear things up, and take care of your cancellation. We'll be sure to pass along your kind words to her.
I had an issue with my subscription. I emailed support and received a response from Ivane within 5 minutes. My issue was resolved immediately by offering various options. Great service!
I had an issue with my subscription.
6 July 2026
Unprompted review
Reply from ClarityMD
Hi Richard,
Thank you for sharing this! We're glad Ivane was able to get back to you so quickly and find the right options to sort out your subscription. We'll be sure to pass along your kind words to her.
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