I placed my order last month. The delivery date was the following week. The items did not arrive in the time specified so I left it a few days longer as it was coming to Ireland. Still no order arriv... See more
Company replied
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I placed an order on 23rd Feb received an email on 28th Feb advising goods had been sent but have never received them. I have emailed the company several times and received no reply from them, I hav... See more
Company replied
Previously used and quick delivery- no problems. This time, not received and having to chase twice and still awaiting refund.
Company replied
I bought a swimming costume for my holiday next week last Saturday. It's now the following Monday and I still haven't received it. Not happy.
Company details
Information provided by various external sources
Your one stop shop for all your lingerie and swimwear needs. We stock many popular and well known brands with one of our most sought after lines being the Freya collection. The collection consists of Freya swimwear, and Freya bra and knickers sets as well as many other individual items which can be purchased by themselves. Freya lingerie is famous because of the way it fits a woman’s body perfectly while looking amazing, and with new collections available regularly throughout the year you are sure to find the perfect Freya bra and other lingerie and swimwear items for you.
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Bad
249 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great Discovery
I've been buying my staple bras from Clara Olivia for years and they have only got better and better with time. The website is very easy to get around and the variety of brands is always expanding.
I recently ordered something that got lost in the post and they had no qualms sending me a replacement.
Great service, great value!
9 October 2016
Unprompted review
Reply from Clara Olivia
Hi Lelia - thank you for the lovely feedback and thanks for being such a great and loyal customer.
Reply from Clara Olivia
HI Karen - thank you for the kind words - we really appreciate your support
Reply from Clara Olivia
Hi Corinne - thank you very much, we are delighted that you enjoyed shopping with us
Reply from Clara Olivia
Thank you for shopping with us - I'm glad we could help you out
Fantasia bra
Was happy with service came within the week bra fits well will be using this site again
20 September 2016
Unprompted review
Reply from Clara Olivia
Thank you for the vote of confidence Christine
Great website and wonderful service
20 June 2016
Unprompted review
Reply from Clara Olivia
Thanks for ther 5 stars Tal - we're delighted that you like the site and service.
Clara Olivia
Website is easy to use have ordered a few items from site always come within a few days and all items have been true to size . I have had no problems with Clara Olivia and would not hesitate to recommend them .
18 June 2016
Unprompted review
Reply from Clara Olivia
Thank you Lou, we're glad you enjoy shopping with us.
Excellent customer service
Have used these site on several occasions. Quality products at excellent prices and very helpful and responsive customer service. Will not buy my underwear anywhere else.
12 June 2016
Unprompted review
Reply from Clara Olivia
Thank you Cher - that's a great endorsement!
Good product - slow delivery times
I knew the product, and was happy to buy on line, especially at a discount price. However, the item was delivered in the time given, but a week is long for a small item that could have been posted via Royal Mail
11 June 2016
Unprompted review
Reply from Clara Olivia
Thank you for the feedback Anne - we do always use Royal Mail, but recently some items went out 2nd class that should have been sent first class, so this may have slowed things down.
New lingerie
Bought 2 Fantasie bras.
Feel gorgeous in them.
Might get 2 more next month.
great service, quality goods .
Brilliant customer services.
wouldn't go anywhere else .
11 June 2016
Unprompted review
Reply from Clara Olivia
Thank you LIndsey - we appreciate the feedback.
Quality merchandise fast shipping
I have purchased from Clara Olivia several times. Bras are very well made and fit great.
26 May 2016
Unprompted review
Service is second to none
No quibbles when I wanted to return goods that were not a perfect fit, Freepost so no cost to me. Friendly emails with a personal touch. Efficient service with a smile.
8 May 2016
Unprompted review
Ordered 9 days ago, still waiting for my items to be delivered
I bought a swimming costume for my holiday next week last Saturday. It's now the following Monday and I still haven't received it. Not happy.
2 May 2016
Unprompted review
Returns
My fault the bra to big but Andrew couldn't have been more helpful,he sent me a returns label,and ordered me another size.
So have returned the larger one and awaiting the next one.
16 April 2016
Unprompted review
Second to none
This is the second time I have used Clara Olivia , I am very pleased with their quick service I ordered a bra from them and it was here within two days . I shall definitely use them again .
13 April 2016
Unprompted review
once email problem was solved, customer service was impeccable
Delivery was fast & efficient, and refund was fast and decent.
once my email problem was solved, connection with customer service was impeccable - thanks to Andrew - the most kind & graceful sales person I could hope for
12 April 2016
Unprompted review
Reply from Clara Olivia
Hi - I am very sorry to hear that you have had a poor experience, but I am surprised as we always try to respond to emails within 12 hours. If you would like to call us today on 01932-454444 I will be happy to try and resolve this problem for you. I look forward to speaking to you. Thank you - Andrew at Clara-OliviA
Didn't Receive My Order
Ordered two sports bras for when I start the gym. Started the gym now and it's been two weeks since they dispatched the items that I ordered. Not received.
No tracking number provided to chase royal mail and I have no clue about getting my money back
I've shopped here before and never been so disappointed
9 April 2016
Unprompted review
Best for bras
Clara-olivia offer an extensive choice of quality lingerie. The website is easy to navigate, and it is an easy process to purchase. The choice of sizes is unrivalled. Highly recommended.
1 April 2016
Unprompted review
Great customer service, fast shipping, and great prices
the order came in after one week of international shipping and even though there was a dely in the dispatch becuse of missing stocks, everything was working very fast.
The packege was packed in a good fashion to keep the items safe.
And i was not charged until the shipment was dispached.
A great shoping expirience!
28 March 2016
Unprompted review
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