Claim Flights - Flight Compensation Service Reviews 498

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick responses, making the claim process smooth and efficient. Many people highlight the excellent service, noting that the company effectively secures compensation even in challenging cases where airlines initially deny claims. Consumers appreciate the clear communication and the fact that they only pay a fee upon successful reimbursement. However, some customers also noted issues with transparency regarding the exact amount received from airlines and occasional delays in communication, with a few reviewers expressing dissatisfaction with the handling of their claims and the time it took to receive compensation.

What people talk about most

Claim

Customers generally report positive experiences with the claim process. Many reviewers praise the ease of... See more

Staff

Consumers find staff to be positive, with many praising their helpfulness, quick responses, and professional... See more

Service

Clients share positive opinions on service, with many expressing satisfaction with the efficient,... See more

Response time

People report positive experiences with response times. Many customers praise the quick and efficient... See more

Refund

Customers consistently note positive experiences with refunds. Many reviewers received compensation they were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is both professional and persistent! They didn't just allow United Airlines to dismiss our claim for pennies - they explained that they are willing to do what is needed to collect what i... See more

Rated 5 out of 5 stars

I was cautious at first and the claim took several months from start to finish but ClaimFlights did a great job. Agnieszka was great to deal with and was very quick to respond to my check in emails I... See more

Rated 5 out of 5 stars

In my case the whole process lasted more than 2 years, because as I've been informed, the airline wasn't agree with the compensation and it was necessary to go on court, the process being transfe... See more

Rated 5 out of 5 stars

Agnieszka is the best ..!!!🤗 Very quick response with bullet point email communication ,I share my flight delay info around 4 month before and rest Agnieszka handle it very professionally and I rece... See more


Company details

  1. Legal Services
  2. Airline
  3. Airport
  4. Flights Search Site
  5. Travel Agency

Written by the company

About ClaimFlights – Your Dedicated Passenger Advocate Airlines have lawyers. Now you do too. ClaimFlights isn't just another automated legal tech app. We are your trusted passenger advocate in the fight for your air passenger rights. We help you enforce your rightful compensation of up to €600 under EU Regulation 261/2004 for flight delays, cancellations, overbookings, or missed connections. We sue where others give up. Airlines often reject legitimate claims, citing "extraordinary circumstances" such as bad weather or technical defects. While other portals often give up or accept cheap vouchers to avoid legal costs, we fight for you. We use our own historical flight databases, advanced weather analysis, and aircraft tracking (ADS-B) to systematically refute airlines' false excuses in court. We are the specialists for difficult cases – even with stubborn low-cost carriers. Keep more of your money: Radical transparency: Many competitors advertise standard fees but hide massive court fees in the fine print, which can cost you up to 50% of your compensation if a case goes to court. ClaimFlights is your price-performance champion. We focus on radical transparency: Fair flat-rate commission (approx. 25%): With us, there are absolutely no hidden court fees, even if we have to sue the airline. Maximum net payout: You keep up to approximately 75% of your money – often €150 to €300 more than with our biggest competitors. 100% no win, no cost: You bear zero financial risk. If we go to court and lose, we cover all legal and court costs. 2 minutes of effort for you. We take care of the rest. Submit your documents once in just 2 minutes. Our cross-border legal team handles all the paperwork – from the initial letter to the airline to the courtroom. You'll never be left in the dark: We guarantee regular status updates on your case. (Forgot your flight number? No problem, our system will find it for you.) Certified security from Germany. Unlike opaque international intermediaries, Claim Flights GmbH is a registered German legal services provider. We guarantee strict GDPR compliance: Your sensitive passport and booking data are safe with us. We are available for our customers regarding flight delay compensation: Central Hotline: +49 (0)228 9293 9029, weekdays from 8 a.m. to 8 p.m.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

498 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company. Their agent, Agnieszka Fanslau, guided me through the entire process in a clear and professional manner. She explained the entire procedure and provided me with a timeline. I highly recommend them.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Flight delay compensation

Although the process took over 4 months, we were advised of the conditions and expectations up-front, and we were kept fully informed along the way. Communications from Agnieszka were professional and respectful.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Quick responses and was able to get the…

Quick responses and was able to get the compensation without difficulties. The process itself took just under three months but I got the compensation deserved. Agnieszka is quick on responses and extremely supportive. Overall, worth the cost.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Efficient, transparent, and successful in resolving my case. Very satisfied, I recommend,

10 September 2025
Unprompted review
Rated 4 out of 5 stars

Would use again

We made a claim back in June and were assigned Agnieszka Fanslau to help us. It was very easy to make the claim , just needed all the relevant details . If we were unsure or did something not quite right Agnieszka guided us.
The only down side is how long this process does take , it took almost 4 months to receive the money but this has nothing to do with the actual company. We would use again.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend ClaimFlights - trust the process

Agnieszka was helpful and always responded promptly to my emails. It took 2 months after I raised the case with Claim Flights to get my UK261/EU261 compensation from Qatar Airways. Good service overall, highly recommend.

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Good Service, trouble free

Good Service, trouble free
I well satisfied with the service provided and attention provided by Claim Flights and Agnieszka Fanslau during the process.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

This company is both professional and firm!

This company is both professional and persistent! They didn't just allow United Airlines to dismiss our claim for pennies - they explained that they are willing to do what is needed to collect what i was owed by UA - Agnieszka Fanslau, was fantastic from start to finish. Agnieszka, also explained to me that with UA, we should expect them to fight our claim and delay but was unyielding! Thank you Agnieszka! I will always come back to them for any future claims.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

It works

It works. I received €250 — 25% (minus tax on this 25%) for my cancelled Ryanair flight. It took around 3 months, but in the end it worked.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Iberia delay claim

It was my first time to claim for compensation for a flight delay. I was lucky to have chosen Claim Flights to represent me in our claim. Agnieszka Fanslau was straight to the point and explained the process. She said it will take time but finally we got our compensation. Great job!!

29 March 2025
Unprompted review

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