CJPerformance Cycles Ltd Reviews 123

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great Company, best price for the bike on the internet. Had delivery problems (DPD lost the bike £1700, yikes), but the staff always kept me informed & I received a replacement. The bike was virtually... See more

Rated 3 out of 5 stars

I bought some Rapha bib shorts. Whilst the price was the best I could find when I ordered them it became apparent that they would not be dispatched for 15 days. This was a bit disappointing but to the... See more

Rated 5 out of 5 stars

Great price. Quick delivery and good advice when had doubt about size. Newcastle branch wasn’t helpful when called then to ask their advice. Cramlington branch (Brian) was very helpful. Bike is great... See more

Rated 5 out of 5 stars

Ordered a seat post online. Very competitively priced. Received call within an hour to say it was available in store. Very efficient, knowledgeable and friendly service. Took time to chat about bike m... See more

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop

Written by the company

TWO SHOPS. Located in Cramlington, Northumberland & Byker, Newcastle. Bicycles, clothing, accessories & parts. Shimano Service Centre workshops at both shop locations. Fork and suspension servicing on site. Bike Fitting Service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I bought some Rapha bib shorts

I bought some Rapha bib shorts. Whilst the price was the best I could find when I ordered them it became apparent that they would not be dispatched for 15 days. This was a bit disappointing but to then be charged £6.99 for the privilege was, in my opinion, outrageous considering the package was a super lightweight pair of shorts. I emailed in to question this but never received a reply. On a positive note the shorts are excellent, which is why they get 3 stars not less.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Great Company, best price for the bike on the internet. Had delivery problems (DPD lost the bike £1700, yikes), but the staff always kept me informed & I received a replacement. The bike was virtually set up, just the handle bars to adjust & pedals to fit, it was also well packaged. I highly recommend this company & would absolutely use again.

7 January 2026
Unprompted review
Rated 3 out of 5 stars

Slightly disappointed that the original…

Slightly disappointed that the original package box the balance bike came in was not wrapped up and sent. Having it arrived coverd in brown wrapping tap spoiled the Gift to my daughter for her baby .

8 April 2026
Unprompted review
Rated 1 out of 5 stars

I won’t be a returning customer

Potentially this company is very good at face to face sales, and if that is the case they should stick to what they are good at.

The positive, I found the bike my wife wanted and the price was pretty good.

The bad, this company does not appear to believe in pro active communication, I believe if I hadn’t called them the bike would still be in their store.

It took 2 calls to get the delivery process going, and then we have the delivery company who didn’t collect the bike on time and currently have missed the estimated delivery time slot.

Not sure what the bike looks like as it has still not been delivered.

If you are buying online, do so at your own risk.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a Giant Revolt 0

Purchased a Giant Revolt 0 - all the way through the sales pathway I cannot fault the service or the bike. Without doubt the best bike shop I’ve had the pleasure of shopping in the UK. Thanks Chris, Chris & Chris. Keep up the good work, I think you may have converted a Cannondale fan into a Giant one 👍🏻🚴

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Possibly the best company I have ever dealt with! From start to finish communication was great and the bike arrived well packaged and in perfect condition. Some major delivery hiccups with DPD but Stephen couldnt have been more helpful to ensure that we received the bike in time for my sons birthday. He went over and above and we are very grateful for all his efforts. I wouldnt hesitate to recommend CJ performance cycles to anyone wanting to purchase a bike and would 100% order from them again.

30 January 2026
Unprompted review
Rated 4 out of 5 stars

I recently visited Chris to adjust the…

I recently visited Chris to adjust the seat on my new bike. Although Chris has done bike fittings for me before, I needed to address the discomfort I was experiencing on extended rides due to perineum numbness. I decided to replace the original saddle with one known for comfort, featuring a gap to relieve pressure, but I didn't install it myself since the dimensions were slightly different. Reaching out to Chris was the right decision; he expertly fitted the saddle and even tightened my headset as an added perk. I consistently endorse quality service, and Chris provides exactly that.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

excellent bike fit session

Had an excellent bike fit session at CJ Performance Cycles with Chris. He was incredibly knowledgeable, patient, and took the time to explain every adjustment and the reasoning behind it. The fit made an immediate difference to my comfort and confidence on the bike. Super friendly service and very professional throughout — I couldn’t recommend Chris and CJ Performance Cycles highly enPugh!

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company.
I was searching for a Giant Roam 4. Ordered it on Tuesday evening and it came on Friday morning. All the way from Newcastle to Dorset.
Thank you for a lovely bike.

19 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look