Almost lost everything i worked for…
Almost lost everything i worked for here. the only good thing right now is that its still possible to get a payout from them, just like i did.
29 June 2024
Unprompted review
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Company details
Written by the company
CityTrade is a leader in online trading, offering global access to the financial markets. We are invested in our clients’ success and strive to offer the potential to create financial returns on trading the markets.
Contact info
Lower Rd, SE16 2XB, London, United Kingdom
- support@citytrade.group
- citytrade.group
2.0
Poor
14 reviews
Hasn’t replied to negative reviews
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Customer💔
Fake ,scam and ponzi . I was locked of my account for weeks .I had to find an alternative by reporting to the team/website written on my profile name and later got my refund of £5K
28 December 2023
Unprompted review
Check
I value the educational resources on simple bin platform. They've expanded my knowledge and empowered me to make more informed trades. Different from these thieves
14 October 2023
Unprompted review
Scam Not REAL !!!!
Scam !!!!
Lost 10k there. Please do NOT deposit money there.
Report them tot he police and other authorities.
3 July 2023
Unprompted review
SCAM ALERT!!!
You deposit money, the first payout small amount is paid out but after that an insurance called silver insurance is required! this will supposedly cost you a few thousand and will be added to your account balance minus a 2-3% fee. if you pay the money for the insurance you don't get a penny!! neither from the trading balance nor your deposit. All ratings are fake the broker has no permanent seat no imprint everything is a deception to capture your money. cheaters keep getting third but karma is real and will come for the ungodly Son‘s of b*****
I lost 21000$ by this scammers. This Scam is called romance scam read about it! Don’t go scamed folks!!
19 May 2023
Unprompted review
Reply from City Trade
Dear David VN,
Thank you for taking the time to share your concerns. We understand the seriousness of the situation and apologize for any inconvenience you may have experienced. We appreciate your feedback and intend to address the issues raised in your review.
We want to assure you that our company operates with the utmost integrity and is committed to providing a safe and transparent trading environment. We take allegations of fraud very seriously and thoroughly investigate the matter, including interviewing all employees involved. If misconduct is suspected, appropriate action will be taken.
We want to emphasize that trading is indeed a responsible and sometimes risky business. We encourage all our clients to exercise caution and conduct thorough research before making any financial investments. We also advise our clients to be aware of possible frauds in the market and report any suspicious activity immediately.
We assure you that we are committed to resolving this issue and providing you with the support you need. Please provide us with more information about your case so that we can investigate and resolve it accordingly.
Once again, we apologize for the inconvenience and appreciate your patience and understanding. We appreciate your trust and are committed to remedying the situation to the best of our ability. If you have any further questions or concerns, please do not hesitate to contact our customer service team.
Sincerely,
Customer Service
This is by far the slowest service I…
This is by far the slowest service I have ever used!, I made a payment for my challenge account 2 days ago , but I still haven't received anything. I contacted support yesterday, but unfortunately, there has been no response either.
23 May 2023
Unprompted review
Reply from City Trade
Dear Evaluated Weight Loss for Beginners,
Thank you for taking the time to share your experience with us. We sincerely apologize for the delay and inconvenience you experienced in using our service. We understand your concern and want to assure you that we strive to resolve this issue as quickly as possible.
We apologize for the delay in processing your call account payment. Our team is working diligently to identify the cause of the delay and ensure that you receive the help you need. We appreciate your patience during this process.
Regarding your attempt to contact our support team, we apologize for the lack of response. We strive to provide timely and efficient customer service, and we hate to hear that we did not meet your expectations. Rest assured, we take your feedback seriously and are thoroughly investigating the issue to address any internal issues that may have caused the lack of response.
We would like to assure you that customer satisfaction is our top priority, and we are committed to providing you with the support you need. We ask that you provide us with additional information about your request for payment and support so that we can further investigate and expedite resolution of your issue.
We understand that time is of the essence in the trading industry, and we apologize for any inconvenience caused by the delay. We are committed to improving our processes and providing a smoother experience for our valued customers.
Once again, we sincerely apologize for any disappointment and inconvenience you have experienced. We appreciate your understanding and patience as we work to resolve this issue as quickly as possible. If there is anything else we can do to help you, please feel free to let us know.
Regards,
Customer Service
Warning Big Scam!
Warning Big Scam!! No Withdrawal possible you not become your money back! Layout looking exactly the same like (https://. cfd.thecapitalholdings. com/register) also Scam. All Reviews are fake don’t deposit on this site
24 April 2023
Unprompted review
Reply from City Trade
Dear Carlos,
We appreciate you taking the time to share your concerns with us. We understand that the withdrawal issue is extremely important and we want to assure you that we take it seriously.
Firstly, we would like to clarify that we are a legitimate trading platform that is committed to providing safe and secure services to our customers. We prioritize the satisfaction and financial well-being of our clients, and we deeply regret any negative experiences you may have had.
In order for us to address your specific situation, we ask that you provide us with more detailed information about your account and the withdrawal attempts you have made. This will allow us to thoroughly investigate and find a solution to the problem.
It is important to note that the trading industry, like any other, has its own risks and problems. We make every effort to provide our clients with transparent information about the risks involved. We advise our clients to carefully study our terms and conditions and if necessary seek professional advice before engaging in trading activities.
Regarding the similarities in site design you mentioned, we want to assure you that our site is unique to our brand and any similarities with other sites are unintentional. We encourage you to contact our customer service team directly to discuss your concerns in more detail and provide any evidence or specific details that may assist us in our investigation.
Please be assured that we take any suspicion of fraudulent activity seriously. We will conduct a thorough internal review, including interviews with our employees, to ensure that our platform operates at the highest level of integrity and in compliance with all regulations.
Once again, we apologize for any inconvenience or confusion you may have encountered. We strive to resolve your concerns promptly and find a satisfactory solution. Please contact our customer service team so that we can assist you further.
Thank you for your understanding and patience while we work to resolve this issue. We appreciate your feedback and strive to provide a positive trading experience for all of our customers.
Sincerely,
Customer Service
The trading signals on City Trade are…
The trading signals on City Trade are spot on.
19 April 2023
Unprompted review
Fake demo browser
A fake trade browser! Own money invested, without sufficient notification, my portfolio was simply frozen! Statement from the lawyer "the profits I forced do not exist"! A demo with your own money! Hands off!
Answer 3/28/2023
Dear CityTrade,
I was required to take out insurance! I was not notified in the chat room and was sent an email in the most inconspicuous way possible 3 hours before the freeze. I only left this email when I unfortunately had to realize that my depot had already been frozen. The conditions for this insurance are not to be stopped! And there is no insurance! I've already asked about that! They just privatized my deposits!
Not sure who you are, unfortunately I now, for my own protection, refuse to forward my files to you! Please tell me your registered office and your registration number. Unfortunately, this is nowhere to be found publicly.
Please be warned, I still have an appointment with the criminal police. And there I will give all my files prices. And your address as well as your registration number.
Sincerely.
updated 3/5/23
The police are now investigating this "citytrade.group".
Folks, think about where you put your investment.
Update 4/17/23 That's outrageous! My email is not answered and live chat, I am threatened with court!
Guys, I'm standing here on the verge of falling and I'm being treated like this!
Updated 5/3/23.
It is very interesting that this insurance is mandatory for every user and yet I have the feeling that I am the only one affected. Instead, in such a short time, so many good and great reviews are popping up here. That, of course, makes everything very suspicious.
As I said, there are countless brokers on the Internet who also feel all the guidelines and make them publicly available. Think twice before you invest.
17 March 2023
Unprompted review
Reply from City Trade
Dear Eugen
We appreciate your feedback and are sorry to hear that you have had a negative experience with our platform. However, we must clarify that we take all allegations of fraudulent activity seriously and would like to investigate this matter further.
In order to fully understand the situation, we kindly ask that you provide us with additional information such as your account number and any relevant documentation. We also suggest that you consult with a financial advisor or lawyer to fully understand your investment portfolio and any associated risks.
Please be assured that we remain committed to providing our customers with a transparent and reliable platform for trading. We look forward to resolving this issue to your satisfaction as quickly as possible.
Best regards,
City Trade team
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