CITY MOVES Reviews 1,701

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, noting that the staff is polite, friendly, and takes excellent care of possessions. Many people highlight the great communication throughout the process, the competitive pricing, and the helpful customer service team. The delivery service is frequently described as timely and careful, with many appreciating the extra effort made by the moving teams. However, some customers reported dissatisfaction with unexpected additional costs that were not clearly communicated upfront. A few people also mentioned that the company was unresponsive when they tried to discuss these issues after the service.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Delivery service

Users describe positive interactions with delivery services. Customers consistently praise the punctuality of... See more

Price

Customers consistently note positive experiences with price, often describing it as great, affordable, and... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend City Moves. They were able to accommodate our move at short notice helping to take away some of the stress of exchanging and completing on the same day. The expert removal team arrive... See more

Company replied

Rated 5 out of 5 stars

Brilliant, professional service from the start, from the first enquiry phone call to the first house visit/quote etc. Great price, great communication throughout. On moving in day our items arrived... See more

Rated 5 out of 5 stars

I was a nervous mover having not moved for over 20 years. We moved 200 miles from the North West to Surrey and the moving out and moving in process took place over 3 days, and include 2 pianos whi... See more

Company replied

Rated 5 out of 5 stars

We recently moved house using City Moves who were excellent from start to finish. Easy to contact and arrange a quote and didn't ned to pay in full until a few days before. We had the packing service... See more

Company replied


Company details

  1. Shipping Company

Written by the company

City Moves Removals & Storage are a family run company, that cater for Local, National, European, International & Commercial Relocations. We are a Fully Registered Company and can offer a wide range of services, there is no job too big or small. City Moves are one of the UK's largest Family Run Removals & Storage Company, with a large fleet of new vehicles, ranging from 3.5 Tonners up to 26 Tonners. City Moves are also one of the UK's largest packaging suppliers stocking a wide range of materials to help you pack up your property.  Our Mission, City Moves aim to offer every customer the best service possible, with all members of staff being trained to the highest level, to ensure that we are able to undertake any job that you may need assistance with. With a Professional and Happy work force we are here to help in any way that we can.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Would recommend without hesitation.

Although moving from small flat , still huge amount of stuff to move. Many thanks to 4 great guys for your efforts, you did a brilliant job. No breakages or losses, all so safely packed and moved. Cheerful and helpful, can’t praise them enough. Great service from the company, always happy to be contacted and answered all questions.
Very happy to recommend. Not planning on moving again anytime soon but would use this company again for sure.
Great job, well done.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Back to Yorkshire

City moves were very professional, diligent and we would give them a five star ⭐⭐⭐⭐⭐ Thank you for doing such a great job 🥇.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

Easy to book. Great communication. Dropped off boxes to pack. Turned up ready to go. Took care of the property and items and both ends. Very happy.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Stress? - none with City Moves

City Moves made the move go smoothly. They took down our wardrobes and reassembled them in our new house. All our possessions were moved within a few hours and with the care and attention as if the things were theirs! Would highly recommend. Thanks City Moves

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

City Moves delivered an excellent service from beginning to end. They were very accommodating with our dates and specific needs, and their communication made the whole process smooth. The team arrived punctually, handled all our belongings with great care, and completed the move without any incidents. Everything was placed exactly where we asked, and the movers were friendly, professional, and efficient throughout.

Very grateful for their support — highly recommended.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

City Moves were very accommodating of…

City Moves were very accommodating of our late move date and went above and beyond to secure the date for us. On the day, a car hit the removals van after it had been loaded. This delayed the process by about 2 hours as the boys worked quickly to get things switched into another van. They worked tirelessly to get us into our new property.

We utilised the packing service as well and they were very efficient and personable.

We were recommended City Moves by a friend who had used them 6 months earlier and would highly recommend them.

Thank you!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent in all areas

Incredibly friendly team, super efficient and well managed, they got stuck in at both ends of the move while always taking care with the contents and the property.

Was absolutely delighted with the whole experience and would happily recommend

1 April 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Afternoon Jack, thank you very much for your review. We are so pleased to hear we was able to provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

Rated 5 out of 5 stars

Really good team

Really good team. The guys asked all the right questions but equally just grafted and got on with the job.
We moved from a bit of an awkward house below road height so all the steps wasn't pleasant for them either.
No breakages, and I barely lifted a finger. The team reassembled the furniture and beds the other side too - this saved me hours!
Thanks again guys

2 April 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Morning Matt, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

Rated 5 out of 5 stars

★★★★★

★★★★★
They were incredibly flexible with our schedule, made the entire process easy, and handled everything with absolute professionalism. Couldn’t have asked for a better removal company!

10 April 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Morning Chris, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

Rated 5 out of 5 stars

Great communication throughout and all…

Great communication throughout and all very friendly. Nothing seemed a bother and made the house move seamless. Protected all parts of the house during move. Would highly recommend

27 March 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Morning Olivia, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

Rated 5 out of 5 stars

Highly recommend City Moves

Highly recommend City Moves. They were able to accommodate our move at short notice helping to take away some of the stress of exchanging and completing on the same day. The expert removal team arrived on time and were extremely efficient, and took excellent care of our possessions. Thank you!

8 April 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Morning Ashley, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

Rated 5 out of 5 stars

Professional and reliable

Professional and reliable, made the move easy. Very polite and friendly.

1 April 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Morning Donna, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Both guys were friendly and extremely helpful on the day.
Used this company 3 times now for long distance and short distance moves, and would highly recommend.

16 March 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Morning Mrs Tyrrell, thank you very much for your review. We are so pleased to hear we was able to provide you with the confidence to manage your move efficiently for a 3rd occasion. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

Rated 5 out of 5 stars

Excellent moving

Excellent pre moving packing. On the day, fast and efficient in both loading and unloading. The four guys worked like troopers! And there were no breakages. Highly recommend!

17 March 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Morning Shaun, thank you very much for your review. We are so pleased to hear we was able to provide you with a great pack & move service and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

Rated 5 out of 5 stars

Removal men were superb

Removal men were superb. Dai, Edwin, Justin were lovely. Very helpful.

24 March 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Morning Katrina, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

Rated 5 out of 5 stars

City Moves were exceptionally helpful…

City Moves were exceptionally helpful before the move, assuring us that they would manage any changes to the booking which made my wife and I feel at ease with the process.
As promised, City Moves were able to “price match” their services without hesitation.
On the day, the men had a big move, with two lorries and some very heavy furniture. Without complaint or any damage to belongings, they worked very hard to make the move as stress free as possible.

27 March 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Morning, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

Rated 5 out of 5 stars

Polite, friendly, professional and patient

City moves helped us in February - could not rate the service any higher. The guys were polite, friendly, professional and patient. Everything arrived safely and they were so respectful of both properties. Thanks so much for your help!

25 February 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Morning Alice, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

Rated 5 out of 5 stars

Excellent team - no stress whatsoever!

We had a stressful property sale/purchase so by the time move day finally arrived we were flagging. It turned out that choosing the guys from City Moves to complete our move was the easiest part of the whole process!!

The initial Whats App call was simple, as was making amendments over the phone. Communication was excellent throughout.

On move day the truck and the removal team arrived bang on 8am and everything was fully loaded in no time at all. They didn't rush and were good fun to have around. The contents of our house, garage and garden were all handled with no trouble. They made it look easy and many of our items were heavy!

We didn't have to lift a finger at either end, everything was done for us. This service was worth every penny to avoid the stress of doing things yourself on what is inevitably a busy day. It meant we could clean our property from top to bottom before handing over the keys knowing that when we got to our new home the truck would be there waiting for us.

I would recommend the team at City Moves to anyone and if you get Chris, Adey and Jacob you will be in safe hands! Thank you again guys!

11 March 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Morning, thank you very much for your review. We are so pleased to hear we was able to provide you with a great service right from the start and provide you with the confidence to manage your move efficiently. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

Rated 5 out of 5 stars

Absolutely brilliant from start to…

Absolutely brilliant from start to finish. Arrived on time, respected the property we moved out of and in to. Efficient with rushing. Couldn't fault anything about them.

4 March 2026
Unprompted review
CITY MOVES logo

Reply from CITY MOVES

Afternoon Richard, thank you very much for your review. We will pass your feedback into the team. Thank you for using City Moves and we wish you all the best in your new location.

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