City Energy Facilities Management Reviews 4

Absolute jokers. All started well when they were claiming the government grants towards the heating installation for our house but months into the work and our house still hasn’t been finished; leaking pipes; damaged new radiators, pipes left above floor level, exposed, exterior piping exposed to the weather and radiators not installed level mean the whole system isn’t finished and they have shown no interest in fixing it, meantime they are grabbing other money doing main new installations and not bothering to complete the work they should have. We have been left with an upturned house for many weeks and a dysfunctional system that they have now told us they would fix across 4 different appointments and not one person has returned with the items needed, despite the office confirming in writing, sometimes weeks in advance. They installed, then left us with leaking pipes, parts missing and an unfinished system. Do not recommend.

Can't fault them, the work they did in the time was unbelievable. very polite and informative took you through every step. Wold recommend to anyone, brilliant thank uou

Where to start? City energy is in the process of installing the eco4 system in my house, I say in the process as it’s not finished. internal insulation and remedial plastering, an air source heat pump, some electric heaters in the bathroom since city energy claim you cannot install radiators in bathrooms! And some air fans… all paid for by government money (our money) What could possibly go wrong? Well getting City Energy to contract manage it is where it all goes wrong.. I wish I could upload photographs of the absolute s##t show of a job they have done, every room in my home was perfectly square and level before their wrecking crew got their hands on it, now I have ALL my walls out of square, out of level by up to two inches, you can’t see my window or door frames anymore and the bits you can see are in and out like a ducks behind in a pond… the surface of the plaster looks like they have been at it with a cheese grater. My dorma roof room is completely ruined, it looks like a child has been let loose with a bag of plaster. My air heaters have not been installed my air vents are hanging loose, I never got the cupboard around the cylinder that was promised. seriously give me your email address and I’ll send you the photos.. a new team of plasterers arrived this morning, took one look at it and said “we can’t put that right “ then drove away! CITY ENERGY are only interested in getting YOUR grant entitlement of the government.. up to £35,000 per property and as this is a large house then I bet they weren’t far off in cashing in on the lot… a diabolical mess made by amateurs that are in the wrong trade… Do not trust City Energy or Advance insulation services with your home. They have completely devastated and devalued my property and left me (a 62 year old disabled man) to sort it out.. SHOCKING avoid this company, don’t be conned into thinking that they will put it all right at the end of the job, they will only smile, then as soon as their own inspector signs it off then they all get paid.. they won’t be back to help you but instead will keep telling you “well your getting it for nothing! What’s the problem?” The problem is that they have just wrecked your home and billed the government for the privilege!

The company were highly professional from early stages through to follow up and dealing with snagging issues.
The only reason why I was unable to award five stars relates to the mess unfortunately left by the plastering team.