City Removals Reviews 

679
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

City Removals have been absolutely fantastic from start to finish. They patiently stuck with us as we had to keep rescheduling our move. Once we had our dates , they came and packed up our house and g... See more

Rated 5 out of 5 stars

I chose this company as it was local and recommended by Which members. They were very professional, informative and competent. Everything was packed with great care, lots of boxes and paper we... See more

Rated 5 out of 5 stars

City Removals was amazing with our recent move. Pricing was transparent, they organised parking with the council and were very responsive to questions before the move in date. The 3 movers were... See more

Rated 5 out of 5 stars

A personable representative came round to assess our needs and provided a written quote. Our house move then fell through and when we were ready to move again, we simply had to have a video call sho... See more

Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Piano Moving Service
  4. Shipping Company
  5. Storage Facility

Written by the company

City-Removals Ltd is a London based domestic and office removal company. A family-business with a passion for customer service, for fifteen years our highly experienced staff have helped people move into their dream home as well as move their businesses seamlessly too, and we offer a full range of relocation and packing solutions. We are proud BAR and FEDEMAC members. We are also a Which Trusted Trader and certified by Trading Standards. We stand by these hard won accreditations as well as by the hundreds of positive online reviews from customers who testify to our commitment to service excellence. For more information, give us a call or visit our website for a free no obligation home survey. Or get your mouse moving and connect with us online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

679 reviews

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4.9

All reviews

(679)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Removal Company in the UK!!

My wife and I recently sold our property in Rochester Kent.

We used City Removals and Storage for our removal needs.

There are NO WORDS to describe the FANTASTIC service, PROFESSIONALISM and CARE we received from them!!

SPECIAL mention regarding the Brilliant service goes to:-

Silviu and Nicola, who has been nothing but outstanding, as well as the two removal agents, whose names we cannot recall and we sincerely apologise for not being able to name them in person, as they were EXCEPTIONAL, COURTEOUS and PROFESSIONAL.

Nicola and her team have been nothing but EXCEPTIONAL.

There are NO BETTER removal firms than City Storage and Removals.

My wife and I are pleased that we kept our promise to Silviu and Nicola, that we would use their services for our removal needs.

We would jump at the chance of recommending City Removal and Storage to anyone for their removal needs!!

Thank you again from P and J

22 January 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend City Removals

Highly recommend City Removals! This is the second time they have done our packing and moving and the service is fantastic from start to finish. The teams are polite and very careful, they are also very efficient.

18 December 2021
Unprompted review
Rated 5 out of 5 stars

Would recommend

City Removals moved us from Dartford to Minster-on-Sea. The removal crew were a nice group of extremely hard working men who were good natured and cheerful throughout what was a hard days work. They were efficient and careful with our belongings and had great fun moving our skeleton. We would recommend them.

18 December 2021
Unprompted review
Rated 5 out of 5 stars

Great Experience round

I wouldn’t hesitate to recommend City removals. They were reliable, hard working, diligent and friendly. We used their packing service and moving service and both were fantastic. Thank you guys

18 December 2021
Unprompted review
Rated 5 out of 5 stars

Top notch

Excellent service from quote to move out to storage to move back in a month later. The team was professional and courteous.
The customer service on the admin side was prompt and helpful. I would definitely use them again.

18 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Totally professional and friendly. Very reliable and an excellent move. Also, the cheapest quote we had. Would use again and would highly recommend. Don't even look anywhere else.

1 December 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic stress-free move

We hired City Removals for our move from a 2-bedroom flat (on the second floor with no lift) to a house. They were so nice, efficient and professional throughout, and gave us the rare experience of a stress-free move! If you want impeccable packing, speedy and careful removal, and outstanding dismantling & reassembling, I would definitely recommend City Removals.

28 November 2021
Unprompted review
Rated 5 out of 5 stars

Great move. We used City Removals for our tecent…d

We used City Removals for our recent move and I cannot praise them enough, right from the person, who came to our house to assess our requirements to the team, who moved us. We used them for packing, moving into storage and then out of storage to our new home. We had to change our moving date several times, but this was not a problem for City Removals. All the way through they provided a very professional service at a competitive price. They even made sure that the same team, who moved us into storage also moved us out of storage. The packing service was excellent, our belongings packed securely with no
breakages. Thank you City Removals for making our move totally stressfree. I will definately recommend them to family and friends.

3 November 2021
Unprompted review
Rated 5 out of 5 stars

I used city removals for packing and…

I used city removals for packing and moving.
In the run up, the communication was clear and helpful The guys packed incredibly quickly and professionally. On moving day, they arrived early, were incredibly efficient and professional. Everything was wrapped really well. Couldn't have been happier, thanks Sebastian, Daniel et al!
I wouldn't hesitate to recommend them.

22 October 2021
Unprompted review
Rated 5 out of 5 stars

This is a wonderful company to deal…

This is a wonderful company to deal with. Their pricing is competitive, and the administration software is user friendly. The packing and removal staff were excellent, and went over and beyond to be helpful and considerate. I would wholeheartedly recommend this company.

22 October 2021
Unprompted review
Rated 5 out of 5 stars

The best moving experience

Sebastian, Micheal and Catalin were very professional, precise and very careful from the beginning till the end.

They did a great job packing everything on Thursday in under 3 hours and moving everything from a 2 bedroom flat to a 3 bedroom house in under 4 hours. This includes a very stubborn table and a king size bed almost reassembled from scratch.

They packed and carried everything with a great care and not a single thing is missing or broken. I had a very good experience with City Removals and would be recommending them to anyone who are looking for such services.

18 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Communication and flexibility in allowing us to change dates when our completion date kept being renegotiated. The moving crew themselves were superb, turned up on time and had loaded the vans in under 2 hours. Extremely professional and hard working, these guys know what they are doing. Highly recommend.

3 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent and impressive. Stress-free and smooth.

So very happy with the removal service from City Removals. They turned up an hour earlier than expected (!) came in, and got on with the job in a very speedy manner. By 9am our house was almost cleared and in the van! All four men were polite and easy to communicate with. They helped us where we needed help and gave us little breaks to finish some of our own bits off. They were just the same at the new property, putting things away quickly and taking good care of all of our stuff. Unlike some other removal companies, they don't take upfront payments only to penalise you and keeping your deposit if your legal process doesn't work out as expected. Plus they were the cheapest quote I got! Me and my family were impressed with how hard these guys worked and I highly recommended them to anyone.

10 September 2021
Unprompted review
Rated 5 out of 5 stars

City Removals did a fantastic job

City Removals did a fantastic job on a very complicated move involving 3 houses. There were also some very heavy items to get to the 1st floor over the outside balcony. Nothing was too much trouble even when I decided the piano didn’t work where I originally thought they moved it again for me.
Thoroughly good job al around. I would highly recommend them.

9 September 2021
Unprompted review
Rated 1 out of 5 stars

Left high and dry as City Removals cancels move

At around the start of July, City Removals were booked for a removal during 19-22 August. This was to take a five bedroom house into storage - removal from storage was TBC. When I phoned (on 11th August) to confirm the target move in date I was told, as some members of staff had suddenly left (supposedly the day before I phoned), they could no longer do my move. They had not made any effort to contact me to inform me hence if I hadn't phoned I would have been waiting for them to turn up on 19th.

They may not consider the booking was formerly confirmed given we were waiting for exchange. However they had scheduled us in and since then we had been in regular conversation regarding the status (telling them everything was on track) and they seemed happy with this. At no time we’re we told the booking was at risk (or even for that matter gone). When we phone to confirm full move details, the person on the phone didn’t even realise themselves they could no longer support our booking and came back with the statement that two employees had suddenly gone on holiday the day before unexpectedly leaving them understaffed…

11 August 2021
Unprompted review
City Removals logo

Reply from City Removals

Dear Mr Stead,

THIS CUSTOMER NEVER HAD A CONFIMRED BOOKING WITH US.WE WOULD LIKE TO ASK EVERYONE TO READ OUR EXPLNATIONS BELOW:

We are very disappointed to read your review as you are not presenting accurate facts. We also do not understand how Trust Pilot allows customers who never used our services or without confirmed bookings to post reviews about us.

Reviews are a very good tool for both customers and services providers but this only when used in good faith.
When they are used just to tarnish someone's hard worked reputation they are not that useful any longer.
You never had a booking with us. If you did had a booking with us i would like to ask you yo share on your review your booking confirmation email you have received from us.
Whenever we make a booking we always e-mail booking confirmations.
What you had was a provisional booking and not a firm booking.
We have been in touch every week with you and you had no updates about the move date until yesterday when it was too late.
August is a very busy period for our industry and we cannot keep provisional bookings longer then when someone else wants to book the last slot available.
It would not be fair for other customers with 100 per-cent confirmed dates to turn them away on the assumption that your move will go ahead on your provisional dates. We can only keep a provisional booking until someone else wants to book the last team we have available at which point you have to decide if you want to make a firm booking or not.
We are very sorry you decided to share publicly false information as you never had a booking with us and we can only assume you decided to do this only with a bad intention as you have no reason of suggesting you would have waited for us and we would not have turned up. Of course we would not have turned up because you had no booking with us.
We have never but absolutely never cancelled a confirmed booking in our 15 years of existence.
We understand your frustration but your frustration should not damage our reputation based on what you like to believe that works just for your convenience.
You never had a booking with us...period and if you did please share it with us.

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