Best service for setting up my radio station and fantastic support from Matthew who was kind enough to assist me with getting autodj and my live encoders running. After switching from another platfor... See more
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Decided to add another streaming services to our station. Citrus3 sounded good so we gave it a try..didn't work out for our station so we immediately canceled it within an hour of trying to install...... See more
Company replied
Given our very negative experiences with another provider where we were always blamed, we ended up at Citrus3 with our radio station with more than 60 DJs. With the same internet connections and setti... See more
6 months in as a dedicated customer. Our radio station has doubled in listeners. The network and pings are above the rest when tuning in from all continents. Citrus3 have it nailed! Absolutely lov... See more
Company details
Information provided by various external sources
Start your own online radio station in minutes with our premium shoutcast hosting services.
Contact info
Brighton, United Kingdom
- citrus3.com
4.3
Excellent
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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BEWARE..!!!
Decided to add another streaming services to our station. Citrus3 sounded good so we gave it a try..didn't work out for our station so we immediately canceled it within an hour of trying to install...they agreed after trying to convince us to reconsider..now I'm still getting monthly bills from Citrus3 even though it was canceled and not in use..zero stars..totally unprofessional and will never recommend this company..!!!
21 July 2025
Unprompted review
Reply from Citrus 3
Hi Maryanne,
I want to personally apologise for any misunderstanding.
From our records, your last message (July 21st) explained the difficulties you had connecting for a live show and mentioned that you would like a refund unless we could walk you through the setup. I replied with a detailed walkthrough (Ticket #77427), but I didn’t hear back after that. Without further communication, I wouldn’t have known that you wanted to leave at this stage.
To ensure everything is resolved, I’ve immediately refunded your payment and securely closed your account and radio. Please know that accounts are always closed immediately upon request via email to support@citrus3.zendesk.com
.
We never want to cause frustration, and I sincerely apologise for the trouble. As a small tech company running since 2008, our goal has always been to provide honest, reliable service with a personal touch.
I wish you all the best going forward.
Kind regards,
Matthew
I am an older person still learning a…
I am an older person still learning a lot about internet radio, however the system is easy to use and comes with really good support from Matthew and James who always get back to me the same day if I need any help. The actual setup to start broadcasting only took 5 to 10 minutes and now I am getting the mobile apps set up for my station as we speak. The station is now broadcasting 24/7 and is starting to get new listeners as expected daily.
16 June 2025
Unprompted review
Reply from Citrus 3
Hi Robert,
Thank you so much for your kind words. We really appreciate it!
We love the fact that your station was up and running so quickly and that you are reaching new heights with your listeners daily.
All the best with the new radio apps too and if you need anything else just reach out to us via support@citrus3.zendesk.com
Thanks again
Team Citrus3 💪
One of the best things I did was switch…
One of the best things I did was switch our service to Citrus3 radio platform. For the price it is very reliable and easy to use. Also Matthew gave me instructions on how to increase listeners and it's working. Didn't think it would be this easy, but it's straight forward. You just find as many radio directories as possible by searching on Google for 'radio directory' then you locate a 'submit' or 'add station' section and send them your Citrus3 URL. We are now listed on over 50 directories and traffic is insane. Get yourselves listed folks and sit back let the directories do the heavy work for you.
9 June 2025
Unprompted review
Reply from Citrus 3
Hi Len,
Thank you for your amazing feedback!
Great job taking initiative with the directory listings — that's a powerful strategy, and it’s fantastic to see it paying off for you.
Keep up the great work and let us know if you need anything along the way. We’re always here to support you
Really high quality platform
Really high quality platform. Amazing support from James! Citrus3 is by far the best. Listeners growing in the right direction over the last month since we started using.
1 June 2025
Unprompted review
Reply from Citrus 3
Thank you so much for the kind words— that’s exactly what we love to hear! I’ll be sure to pass your message along to James, he’ll be over the moon!
We’re excited to be part of your journey and are always here if you need anything along the way. Keep up the great work! 🎧
It's hard to cancel this service
It's hard to cancel this service . THE BILLING PORTAL DOES NOT ALLOW FOR YOU TO CANCEL AND MY CARD WAS CHARGED AFTER CANCELLING. I HAD TO DISPUTE THE CHARGE.
29 May 2025
Unprompted review
Reply from Citrus 3
We’re sorry to hear you had trouble closing your account. I’ve checked our system and can see that you reached out to our billing team via email —James, processed your account closure immediately and let you know about this.
We’re sorry the process wasn’t smoother for you.
Closing an account is as simple as emailing support@citrus3.zendesk.com - We close accounts immediately—no questions asked.
Thanks again for giving us a try, and we wish you the best moving forward.
Paul Bradshaw
Paul Bradshaw, scaffolding inspector.
Excellent, friendly, patient and informative.
12 November 2024
Unprompted review
Loving the service and support
Loving the service and support. Support team go above and beyond. Special thanks to the team for getting me set up with autoDJ. Overall I am confident that I will use the citrus3 platform for a long time.
3 October 2024
Unprompted review
Reply from Citrus 3
Thank you for your fantastic review, Lukas!
We're excited to continue supporting you and your station for the long haul! If you have any questions or need assistance in the future, feel free to reach out anytime.
Amazing experience start to finish
Amazing experience start to finish, they are very professional in their field. They are always accomodating and at times always give you clear instruction on what to do next. I would highly reccomend Citrus 3.
1 October 2024
Unprompted review
Reply from Citrus 3
Hi Khalid,
Thank you for taking the time to share your review.
We're thrilled to hear you're enjoying your radio broadcasting experience.
Your feedback means the world to us!
Great technical customer service
I contacted Citrus 3 tech help as I was having trouble with scheduling and was contacted by Samantha who did some work behind the scenes and had it all sorted with 24 hours. Very polite and helpful, great service, very happy I'm with Citrus 3
29 September 2024
Unprompted review
Reply from Citrus 3
Hi Bob
Thank you so much for your review!
It was a pleasure working with you, and we’re here anytime you need us.
Your feedback means the world to us, and we're incredibly grateful to have you as part of our community.
Citrus3 has been a perfect solution for our radio
Citrus3 has been a great online platform for our radio station. Their user-friendly interface, along with reliable hosting, has enabled us to work with them very smoothly. The support team is always quick in response and very helpful, too. Mobile applications have just changed everything: our listeners can now tune into the radio from anywhere. Since we started using their services, our audience has considerably grown. We always strongly recommend Citrus3 to everyone who is looking for an excellent service in hosting an online radio station.
25 September 2024
Unprompted review
Reply from Citrus 3
Thank you so much for the kind words! We're thrilled that Citrus3 has made a positive impact on your station, and it's great to hear the mobile apps are helping you reach more listeners. We're always here to support your growth—thanks for being a part of Citrus3!
I have just been asked to leave a…
I have just been asked to leave a review after talking to support about getting my apps up and running. I love the control panel and features including the apps. Easily the best price for the features available and a solid connection. Listeners increased immediately since switching. Thank you!
27 September 2024
Unprompted review
Reply from Citrus 3
Thank you for sharing your experience! We're so glad to hear you're enjoying the control panel and features, especially the apps We're happy to have you with us!
We have just started using Citrus3 for…
We have just started using Citrus3 for our business radio service this month. We have the radio set up for our offices, our work vans, and also smart speakers for our workers when they are working on a specific site. Great way to create an atmosphere with music and promote our products. The apps really help keep everyone engaged in all locations.
12 July 2024
Unprompted review
Reply from Citrus 3
Hi Charley
Thank you for sharing your experience with Citrus3!
We’re excited to hear that you’ve set up our radio service across your offices, work vans, and smart speakers.
Creating a lively atmosphere with music is such a fantastic way to promote your products and keep your team engaged.
If you have any questions or need assistance as you continue to use our services, please don’t hesitate to reach out. We’re here to help!
10 stars, not 5
Citrus3 has been great for our radio of 5 years. No issues. Matthew with the rest of the team have been brilliant during every step. I just recently got the apps set up after upgrading my plan. The team guided me through bit by bit, but they were up and running in less than 3 days. Thanks very much. Jeri at Skyline Radio
23 September 2024
Unprompted review
Reply from Citrus 3
Hi Jeri,
Thank you so much for your wonderful review! We’re thrilled to hear that Skyline Radio has been enjoying our services for the past five years. It’s fantastic to know that Matthew and the team were able to assist you seamlessly during your upgrade. We’re always here to help, and we appreciate your trust in Citrus3. If you ever need anything in the future, don’t hesitate to reach out!
The experience was great
The experience was great. Thanks to Samantha for Communicating with me and working with me to solve this Technical Issue. I appreciate the Team for Solving my Radio Station Needs. Great Work.
30 August 2024
Unprompted review
Reply from Citrus 3
Hi Jerry,
Thank you so much for your wonderful review!
We’re happy to hear that you had a great experience.
We’ll make sure to share your kind words with the whole team.
Thanks again for choosing us, and we’re here for you anytime you need us!
The support team at Citrus 3 has been…Absolutely Great
The support team at Citrus 3 has been absolutely GREAT.........Samantha, and Matthew have helped me with every problem and every question that Ive had from the very first day. The response time was very fast, and they were very thorough........Thanks alot you guys for everything, I look forward to working with you in the future. Lynn
13 August 2024
Unprompted review
Reply from Citrus 3
Hi Lynn,
Thank you so much for your kind words!
it's been a pleasure assisting you from day one.
We're looking forward to continuing our work together and helping you with anything you need in the future. Thanks again for your support—it really means a lot to us!
Upgrade of a Previous Review
Original Review: I have contacted their "zendesk" twice to obtain the service IP and port needed for their app building team to create an Android and Apple app so people could download it and listen to my station. The info was supposed to be in my welcome letter. It was not. They have yet to get back to me. I did get a response from the app builders who said they just build apps and can't help. In 48 hours I am cancelling and will look elsewhere for a company that actually replies to its customers. Do not consider them if you expect support.
Update 8/13/2024: Within 10 hours of my review the folks at Citrus3. They made everything right and I will certainly be continuing with them. Bottom line is that their 3rd party vendor who is supposed to pass requests on to them dropped the ball. I must clearly compliment the folks at Citrus3 on the speed with which they resolved the issue once they became aware that there was one. THAT was 5-star service!!
4 August 2024
Unprompted review
Reply from Citrus 3
First and foremost, please accept my sincere apologies for any inconvenience you’ve experienced. I’m committed to addressing the issue promptly.
It seems that we did not receive a support request from you previously. I’m not certain if this was due to an issue with Zendesk, our ticketing system provider, but I couldn’t find any previous ticket under your name. If there was an error on our end, I truly apologize for the oversight.
I have just sent you a direct email with your IP and port information. You can also find this information in your customer account under the 'Mount Points' section in the main menu.
Regarding our support: We are a small, family-run micro tech company, and we strive to respond as quickly as possible. Our support level agreement, which was included in your plan at checkout, guarantees a response within 24 hours. In most cases, I’ll get back to you much sooner than that.
I understand that time zone differences might sometimes cause a delay in our responses, and I appreciate your understanding if you receive a reply from me the following day.
Update: Thank you for the updating your review.
Your feedback means a lot to us,. If you need any further assistance or have any questions in the future, don’t hesitate to reach out to me directly.
Thank you again for your support and for being a valued customer.
The response was prompt and…
The response was prompt and straightforward
23 July 2024
Unprompted review
Reply from Citrus 3
Thank you so much for your kind words!
I'm happy to hear that you found the response prompt and straightforward.
If you have any more questions or need further assistance, don't hesitate to reach out.
Amazing company 5*
I've been using a previous provider for many years so I was apprehensive about making the switch.
In all honesty I wish I done it sooner, such a great professional company, everything works as it should, the app they made works fantastic, and every single customer service person I've spoke to has been a great help and their time to respond is always very short, thanks to Mathew and Samantha, and anyone else that's helped me.
25 July 2024
Unprompted review
Reply from Citrus 3
Thank you for sharing your experience!
We're thrilled to hear that making the switch has been a positive change for you.
It's great to hear that Mathew, Samantha, and the rest of the team have been so helpful and responsive.
If you need any further assistance, we're always here to help!
Seriously disappointing company
Seriously disappointing company. They can't handle their own work load. They promise you an app for your radio station, only to fail on proper coding of said app. DO NOT USE THEM!
20 July 2024
Unprompted review
Reply from Citrus 3
Hi Carl,
We’re sorry we couldn’t provide the feature you were looking for.
After discussing with the app team, we learned that you were seeking car-related features that we don’t currently offer or advertise.
While car-specific features aren’t part of the free app, our main focus is on enhancing your listener's experience on their smartphones. Thank you for your understanding.
Continuous stability
Continuous stability excellent customer services the team resolved issues in a instant thanks again Citrus Team props to Matthew always on point appreciate your services best out there is my opinion...
HMZ RADIO
6 February 2024
Unprompted review
Reply from Citrus 3
Your review totally made our day! Thanks a million for the awesome shoutout! 🌟
We're thrilled to hear that you've been enjoying our service and support.
Your feedback means the world to us, and we're incredibly grateful to have you as part of our community.
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