I needed to change the date of birth on my ticket with two different airlines, as well as resolve an issue regarding a stroller. At CitizenPlan, they responded to my first inquiry within 8 hours, and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I honestly can’t thank this company enough. They completely took away the biggest headache I had with my stuck reservation — fast, professional, and genuinely helpful. If you ever find yourself stress... See more
Company replied
Excellent CS! Never heard of that flight agency and accidentally booked a trip via a large travel agency with them. Accidentally because I booked the wrong date. Citizenplanes page stated "genera... See more
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Booked 8 tickets with a family through citizen plane. Just like anyone i was quite hesitant when the booking was made as the credit card got blocked and didn't get a confirmed PNR however the CP team... See more
Company replied
Company details
About CitizenPlane
Written by the company
CitizenPlane provides discounted fares on a selection of flights across the world.
If you have any question regarding a booking with us or if you want to make a claim, please contact us first by email on: CONTACT@CITIZENPLANE.COM.
All emails are read and answered within 24 hours.
Contact info
Paris, France
- contact@citizenplane.com
- citizenplane.com
4.6
Excellent
2K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
First of all, thank you to the customer service, who was completely professional and helped me get all the answers I needed. Thank you very much.
Everything was perfect and clear
23 January 2026
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re pleased to hear that you found our support helpful and our response fast. Providing efficient and reliable assistance is always our priority, and we truly appreciate you taking the time to share your experience.
Warm regards,
The CitizenPlane Support Team ✈️
Professionalism with care and persistence
I had a client support staff meeber listen, understand and help me for what I needed not what might of been thought I needed. The result was complete satisfaction even infoming me with great skill to wait a little longer for the result i desired.
14 January 2026
Reply from CitizenPlane
Hello,
Thank you very much for taking the time to share such thoughtful feedback!
We’re delighted to hear that our support team took the time to truly listen, understand your needs, and assist you accordingly. Providing care, persistence, and clear guidance—while ensuring the best possible outcome—is exactly what we strive for. We’re very pleased to know that this led to your complete satisfaction.
Warm regards,
The CitizenPlane Support Team
✈️
Very helpfull and fast response.
7 January 2026
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re pleased to hear that you found our support very helpful and our response fast. Providing efficient and reliable assistance is always our priority, and we appreciate you taking the time to share your experience.
Warm regards,
The CitizenPlane Support Team
✈️
Go for it
Amazing people, very fast responsive even during the weekend.
GO ahead, they are trustworthy, professional, responsive & highly committed!!
Highly recommended.
6 January 2026
Reply from CitizenPlane
Hello,
Thank you very much for your amazing feedback!
We’re delighted to hear that you found our team responsive, professional, and committed—even over the weekend. Your trust and recommendation truly mean a lot to us, and we’re grateful for your kind words and encouragement.
Warm regards,
The CitizenPlane Support Team
✈️
Good customer service
They eventually found a solution for my issues, and were very detailed in explaining the situation.
1 January 2026
Reply from CitizenPlane
Hello,
Thank you for sharing your feedback!
We’re glad to hear that our team was able to find a solution to your issue and provide a clear, detailed explanation along the way. Ensuring our customers fully understand the situation is very important to us, and we appreciate you taking the time to acknowledge that.
Warm regards,
The CitizenPlane Support Team
✈️
Perfect doin their job
25 December 2025
Reply from CitizenPlane
Hello,
Thank you for your kind feedback!
We’re thrilled to hear that you found our team’s service perfect. Providing excellent support is always our goal, and we truly appreciate your recognition.
Warm regards,
The CitizenPlane Support Team
✈️
Order and purchase processing
Order and purchase processing - quick and easy
Request on existing booking - respond time excellent
Flight booking - transparent
Pirce - affordable
21 December 2025
Reply from CitizenPlane
Hello,
Thank you very much for your kind feedback!
We’re delighted to hear that you found our order and purchase process quick and easy, our responses to booking requests excellent, and our flight booking process transparent. We’re also glad you found our prices affordable. Your satisfaction means a lot to us!
Warm regards,
The CitizenPlane Support Team
✈️
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re glad to hear that everything went smoothly for you. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Warm regards,
The CitizenPlane Support Team
✈️
I wanted help and There was the fastes…
I wanted help and There was the fastes response i have ever received,
Thanks to the Citizenplane
18 December 2025
Unprompted review
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team provided the fastest response you’ve ever received. Your satisfaction is very important to us, and we truly appreciate your kind words.
Kind regards,
The CitizenPlane Support Team
✈️
Reply from CitizenPlane
Hello,
Thank you so much for your kind feedback!
We’re thrilled to hear that our team could respond to your emails within minutes. Providing fast and helpful service is always our goal, and we truly appreciate you taking the time to share your experience.
Warm regards,
The CitizenPlane Support Team
✈️
Reply from CitizenPlane
Hello,
Thank you for your wonderful review!
We’re very happy to hear that our team was able to provide a quick and clear answer to your question. Your satisfaction is truly important to us, and we appreciate you taking the time to share your experience! :)
Warm regards,
The CitizenPlane Support Team
Very helpfull ane fast reply
11 December 2025
Reply from CitizenPlane
Hello,
Thank you for your kind feedback!
We’re delighted to hear that our team was able to assist you quickly and helpfully. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
The CitizenPlane Support Team
Reply from CitizenPlane
Hello,
Thank you for your kind review!
We’re delighted to hear that our support team responded quickly and provided the assistance you needed. Your satisfaction is very important to us, and we truly appreciate your recognition of our supportive service.
Warm regards,
The CitizenPlane Support Team
✈️
Katarina from the CitizenPlane Support…
Katarina from the CitizenPlane Support Team promptly answered my question, reassured me, and solved all the issues! Thank you so much for such kind and attentive attitude towards passengers!
3 December 2025
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback!
We’re very happy to hear that our team promptly answered your question, reassured you, and resolved all your issues. We truly appreciate your kind words about our thoughtful and attentive attitude toward passengers — it means a lot to us!
Best regards,
The CitizenPlane Support Team
Reply from CitizenPlane
Hallo,
vielen Dank für Ihre tolle Bewertung!
Wir freuen uns sehr, dass alles perfekt war und dass Sie unsere schnelle Antwort hervorheben — Ihr Feedback bedeutet unserem gesamten Team wirklich viel. :)
Mit freundlichen Grüßen
Das CitizenPlane Support-Team
Reply from CitizenPlane
Hello,
Thank you so much for your review!
We’re delighted to hear that you found our responses fast and helpful — the team truly appreciates your kind words. :)
Best regards,
The CitizenPlane Support Team
Reply from CitizenPlane
Hello,
Thank you very much. We try. Enjoy your travels
✈️
Kind regards,
The CitizenPlane Support Team
Great customer service so far
Great customer service so far. I thought this type of customer service does not exist anymore in online travel/flight agencies!
Responses have been very fast and results satisfying.
Finally I don't have to spend hours of getting redirected in call centers anymore, like with other companies.
19 November 2025
Reply from CitizenPlane
Hello,
Thank you so much for your amazing feedback!
We’re truly glad to hear that our customer service has exceeded your expectations — especially in a space where good support can be hard to find. Knowing that our quick responses and helpful results made a real difference means a lot to us.
We’re always here to make things simple and smooth for you. :)
Best regards,
The CitizenPlane Support Team
Emaphatetic support
The CitizenPlane support team has been very helpful and empathetic while providing answers to my concerns exactly when I needed them most.
14 November 2025
Reply from CitizenPlane
Hello,
Thank you so much for sharing your thoughtful feedback!
We’re delighted to hear that our support team was able to assist you with empathy and provide the answers you needed right when they mattered most. :)
Best regards,
The CitizenPlane Support Team
I used CitizenPlane to travel from…Paro, Bhutan to Calcutta, India
I used CitizenPlane to travel from Bhutan to India recently and had an exceptionally good experience. Their team was very responsive to my questions and were helpful when we discovered that the Bhutan Airlines website had a glitch with their online check-in system. I am extremely pleased with the quality of their customer care and would not hesitate to use them again to book tickets.
11 November 2025
Reply from CitizenPlane
Hello,
Thank you so much for sharing your wonderful feedback!
We’re thrilled to hear that you had such a positive experience traveling from Bhutan to India with CitizenPlane.
Our team is always happy to assist, and we’re glad we could help when you encountered the Bhutan Airlines website issue.
We truly appreciate your kind words about our customer care and your trust in booking with us again. :)
Best regards,
The CitizenPlane Support Team
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