I moved into a new property and had no idea how to work the existing charger. The support team were exceptionally helpful and got me up and running within just a few minutes. I found them to be so res... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am so glad i recently chose to buy from Ctia EV and the reputed British company. CITA EV, has left me incredibly impressed. The charger features a superb design that expertly combines form an... See more
Company replied
RECOMMENDED! Previously I had my EV charger on plug and play. I was contacted by the CITA team who informed me about the app features, and who then came and helped me set up my charger and app. Using... See more
Company replied
Vijay was so helpful all throughout the process. Very patient and professional. Great experience and customer service. Ask that you speak to him!
Company details
Written by the company
CITA EV is innovating towards powering a green future. We bring to you an electric vehicle charging experience that is simple, safe and smart. Our innovative design has made our product into a compact unit that is easily installable at homes and businesses alike. A team of experts have put their best tech minds together at CITA EV to make the communication between you and your charger as easy as possible. We have developed an application for the same that ensures maximum charging capability with minimal effort.
Contact info
52 Deerdykes View, Westfield Park, Cumbernauld, G68 9HN, Glasgow, United Kingdom
- info@citaevcharger.co.uk
- citaevcharger.co.uk
4.5
Excellent
76 reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and after sale service
Great product and after sale service
29 April 2026
Unprompted review
I moved into a new property and had no…
I moved into a new property and had no idea how to work the existing charger. The support team were exceptionally helpful and got me up and running within just a few minutes. I found them to be so responsive and friendly and even checked back with me to make sure everything was working well. Excellent customer service
23 April 2026
Unprompted review
Vijay was so helpful all throughout the…
Vijay was so helpful all throughout the process. Very patient and professional. Great experience and customer service. Ask that you speak to him!
25 April 2026
Unprompted review
Fantastic support and service…
Fantastic support and service throughout the process
14 April 2026
Unprompted review
The initial PoC made all the difference
The interactions with my initial PoC (Shayan) were flawless, prompt, and knowledgeable. Some initial hiccups wit the installation team though they did a good job in the end. Charger has been well installed and cable is hidden under the interlock tiles. As with every service there is something to improve, the internal communication l, if streamlined, would greatly improve the customer experience. The manual of the charger should be updated to reflect the correct app (CITA EV vs CITA connect). Overall a recommendable and certified installer for EV chargers in the UAE
26 September 2025
Unprompted review
Reply from CITA Smart EV Charger
Hi Michael, thank you for sharing your detailed feedback and for recommending us.
We’re glad to hear your installation was completed to your satisfaction and that the charger setup met your expectations.
Just to clarify, the user manual you received was part of the previous year’s hardware batch, which still mentioned the older application.
That app is no longer in use, and the updated version is the CITA EV App (available on both iOS and Android). All new chargers produced this year already come with the revised manual pointing to the correct app.
We appreciate your note on internal communication, as well as feedback like yours helps us improve.
Thanks again for trusting us with your EV charging needs.
If you need any further information or help, please send an email to supportuk@citaevcharger.co.uk. Our expert will connect with you.
Good stuff
Good stuff, Mr Shayan was very helpful. Timely response, and overall nice experience.
27 September 2025
Unprompted review
Reply from CITA Smart EV Charger
Hi Shahzain Ali, thank you for your kind words! We’re delighted to hear that Shayan was able to assist you promptly and make the process smooth. Your positive experience means a lot to us, and we’ll be sure to pass on your feedback to him.
We look forward to supporting you again in the future.
Satisfied
Very happy about your services.
Your humble person Engr. Dan cooperated very well and he guided me very well to installation process.
My experience was outclass.
My best wishes are with your company always.
Special Thanks to Engr Dan for smooth execution.
Thanks alot
22 September 2025
Unprompted review
Reply from CITA Smart EV Charger
Thank you so much for your kind words and best wishes.
We’re truly delighted to hear about your smooth experience with our services. Engr. Dan will be very happy to know that his guidance and support made the installation process clear and comfortable for you.
Your appreciation motivates our team to keep delivering the same standard of service to every customer. We’re grateful for your trust and look forward to assisting you again whenever needed.
Reply from CITA Smart EV Charger
Thank you for your feedback!
We’re glad to hear your CITA EV Charger has been working smoothly and without any issues. Reliability and ease of use are exactly what we aim to deliver, so it’s great to know it’s meeting your expectations.
Your trust means a lot to us, and we’ll keep working hard to ensure every charging experience stays this simple and worry-free.
Problem of App migration sorted
They have put a lot of work into getting the scheduled charge sorted ,and it now has .Maybe the App migration should not have taken place without the scheduled charge aspect being looked ar first .
17 September 2025
Unprompted review
Reply from CITA Smart EV Charger
Thank you for your honest feedback! We’re glad the scheduled charge issue has been sorted and that you can now enjoy a smoother charging experience.
You’re absolutely right, the app migration could have been timed better, and we truly appreciate your patience while our team worked hard to improve it. Your input helps us keep making the CITA EV App and our chargers even better for all users.
We’re here whenever you need us!”
Its nice gateway platform and user…
Its nice gateway platform and user friendly
13 September 2025
Unprompted review
Reply from CITA Smart EV Charger
Thank you for sharing your experience!
We’re glad you find our platform user-friendly and easy to navigate. At CITA EV Charger, we work hard to make charging simple and convenient for every customer. Your feedback motivates us to keep improving!
I’m thoroughly impressed with its…
I’m thoroughly impressed with its performance. The setup was smooth, and the charger is both efficient and user-friendly. The smart features make it incredibly convenient to monitor and control charging sessions right from my phone.
A special thanks to Mr. Dan for his excellent support and professionalism throughout the process. He was knowledgeable, responsive, and made sure everything was installed and working perfectly.
Highly recommend both the product and the service!
9 June 2025
Unprompted review
Reply from CITA Smart EV Charger
Thank you so much for your thoughtful feedback!
We’re thrilled to hear that you’re impressed with the performance, ease of setup, and smart features of your CITA EV Charger. Making charging efficient and convenient through technology is exactly what we aim for, so it’s wonderful to know that it’s adding real value to your experience.
A special thanks as well for highlighting Mr Dan’s support - we’re proud to have team members who go above and beyond to ensure everything runs perfectly.
Your recommendation means a great deal to us, and we look forward to powering many more of your journeys with the CITA EV Charger.
RECOMMENDED
RECOMMENDED! Previously I had my EV charger on plug and play. I was contacted by the CITA team who informed me about the app features, and who then came and helped me set up my charger and app. Using the charger online completely changed the experience. Being able to connect the RFID cards, and track and schedule my usage is great, and the CITA team made sure to explain all possible features.
11 September 2025
Unprompted review
Reply from CITA Smart EV Charger
Thank you for recommending us!
We’re so glad to hear that moving from plug-and-play to the CITA EV App has made such a big difference in your charging experience. Features like RFID card integration, usage tracking, and scheduling are designed to give our customers full control and convenience, and it’s great to know you’re enjoying them.
Our team is always here to guide and support, so your appreciation means a lot to us. We look forward to powering your EV journey for many years to come!
The instalation team is very…
The instalation team is very professional and finish the works very professionally
8 September 2025
Unprompted review
Reply from CITA Smart EV Charger
Thank you, Walter!
We’re glad to hear that our installation team delivered a professional service and completed the work to your satisfaction.
At CITA EV Charger, we take pride in both the quality of our products and the expertise of our team, so your feedback means a lot.
We truly appreciate your trust and look forward to supporting your EV journey ahead.
Best Ev Product
2 September 2025
Unprompted review
Reply from CITA Smart EV Charger
Thank you, Krisanto, for choosing CITA EV Charger!
We’re delighted you went with our 22kW charger for your villa installation. Our goal is to provide powerful, reliable, and future-ready charging solutions, and it’s great to know we could be part of your EV journey. Your trust means a lot, and we look forward to supporting you every step of the way.
Welcome to the CITA family!
Very good service
6 September 2025
Unprompted review
Reply from CITA Smart EV Charger
Thanks a lot for the kind words!
We’re so happy to know you had a good experience with the CITA EV Charger. Our team always tries to make things simple and reliable, so hearing this from you really makes our day.
We’ll keep working hard to deliver the same level of service every time you need us.
No bang for ya buck
This company has gone backwards .. if your looking for a charger to be an on off nothing more you may as well save your money and buy another brand. It didn’t regulate charge load from the soar to grid so no using what’s taken by the grid. They don’t offer 24.7 support. It’s 9-5 that’s it.
I’ve had issues for 3 months 3 months. 3 months!! You make it sound that they connected me and all my issues ended. It didn’t work after a week max 2. The only person who has helped is the gent from Scotland who called me .. to understand the issues. I agree I now have a charger (I have to instal) and start again but not using Cita app..
The 3 year warranty means nothing if they don’t have the stock to change when. There is a fault. The fault was obvious yet I was asked to do so much in the background I could work for tech
I do understand there is going to be some U.K. tech support which will help. That said do your research
Thought we had got around the corner with a new charger. Instal at my wins cost. Set up and….. chargers. Great bit still issues. It won’t Lock at the EV when you send the charge
So now matter what the reply I will always provide an honest updated reply
It’s now October and while I can charge which is great after months of nothing. The unit is still not doing what it can or should do ..
October 2025..
2 September 2025
Unprompted review
Reply from CITA Smart EV Charger
Hi Dave, thank you for sharing your feedback.
We’re truly sorry you faced issues with your charger, but I’d like to walk you through the journey of how our team handled it - because supporting our customers is at the heart of everything we do.
The moment you reported the problem, our support specialist, Vijay, connected with you straight away. We migrated your charger to our new backend so you could benefit from the updated platform. During this process, we noticed the issue wasn’t with the software but with the hardware itself. To make sure you were fully protected, we verified your proof of purchase, confirmed your warranty, and immediately raised the case with our internal team.
The result? A brand-new replacement charger has already been approved and is scheduled to reach you by the end of September, once stock arrives. While the wait is not ideal, please know we’ve committed to seeing this through until you’re back up and charging without worry.
We truly value you as our customer, Dave, and hope this shows how seriously we take service at CITA. If you ever face any challenge again, you can always reach us at supportuk@citaevcharger.co.uk - we’ll be there right away.
Our mission has always been simple: reliable charging and complete peace of mind for our customers.
Months of dispute
After months of contacting them direct for a faulty EV that’s under a 3 yr warranty there along for more time to fob be off .. I so wish I could upload the comms from this company it’s a cow boy set up based in UAE.. they have no customer experience at all don’t care don’t listen and I will share with anyone the comms I have. There’s warranty for a reason .. it’s faulty. Exchange replace or refund and I’ll gladly go elsewhere. Anyone who’s looking at a cita charger get one with uk back up wnd someone who outs your first
The cost to me to charge my car and take elsewhere and the inconvenience they aren’t bothered at all. Try this do that unplug re install let’s try something different. Can you take the cover off can you pull the link switch to make it live all the time ! No. My car company wouldn’t say glue the key in car and leave it live. Honestly. Stay clear. It’s now and on off charger. You can’t use the solar charge did your roof and grab the extra .. it’s now a unit that is on or off. That it. A lot of money for a charger that jusy charges and does nothing more
Update. You immediately changed my charger ? You did nothing of the sort. O and to wish months. As do my Wi-Fi. There nothing wrong with my Wi-Fi signal at all. This is utter lies.
I have all the wazap mesages from start to close so I suggest you revisit your fats and stop spreading misinformation I can nak uo my review and factual information. You can not. I’m even more gidsmaxked of the reply now I’ve read it
26 August 2025
Unprompted review
Reply from CITA Smart EV Charger
Hi Annon, thank you for taking the time to share your feedback.
We’re genuinely sorry for the frustration you’ve experienced, and I’d like to walk through the steps we’ve taken on your case so you can see the full picture of our support process.
When you first reported issues, we immediately replaced your charger under warranty. The replacement later ran into internet connectivity problems, which meant it was running in Plug & Play mode for a while. To improve your experience, we connected the charger to our backend, but performance was inconsistent due to low Wi-Fi signal strength at the site.
Despite multiple checks, discussions with your installer, and ongoing communication with you, the weak Wi-Fi signal continued to cause difficulties. We even explored workarounds like Plug & Play, but we know this didn’t meet your expectations and left you frustrated. Because your charger is still under warranty, we have already discussed the possibility of another replacement to ensure you have a fully working solution.
At CITA, customer satisfaction is extremely important to us, and while challenges like Wi-Fi connectivity can complicate things, we never want a customer to feel unsupported. Please know our team remains committed to resolving this with you. If you need direct assistance, you can always reach us at supportuk@citaevcharger.co.uk, and we’ll take immediate action.
Your trust matters to us, and we’re determined to turn this experience into a positive one.
Back again
Back again. Offline charger. Tech update. We’re sorry we have another technical issue .. I wish I had never met or been shown Cita EV chargers.
11 August 2025
Unprompted review
Reply from CITA Smart EV Charger
We are sorry to hear about your experience and we take all feedback seriously. At CITA EV, we are committed to providing reliable products and responsive support. We would be happy to assist you in resolving any concerns you have.
If you could please contact our support team directly at support@citaevcharger.com or call us on +44 800 368 6362, and share the details of your issue, we can review the matter promptly and work towards a resolution.
Your satisfaction is important to us, and we look forward to the opportunity to address your concern directly.
Quick and simple
The company scheduled the appointment quickly and efficiently. Installation took a little longer than expected, but otherwise everything went smoothly and my charger is working.
8 August 2025
Unprompted review
Reply from CITA Smart EV Charger
Thank you for sharing your experience with CITA EV. We’re pleased to hear that your installation went smoothly and that your charger is working well.
We appreciate your patience regarding the installation time, and we’ll continue working to make the process as efficient as possible for our customers.
If you have any questions or need assistance in the future, our support team is always here to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.