Cisco Homes Reviews 351

A bunch of scammers who, it seems, have ceased trading.
Had the foam 'loft insulation' fitted in 2022 (at a cost of £3200). Have now suddenly had a call claiming the foam is defective and it's rotting the wooden roof joists, but if I pay them £3500 they will remove it!!!

According to company house records, Cisco homes was owned, prior to the winding up order, by Stuart and Suzanne Umney, Plymouth. Do not deal with any company these people may be involved with. Their whole operations are nothing more than a scam.

Company is a con. Scammers fill your loft with “insulation” then 4 years later they tell you it’s rotting the wood and it’s going to cost £3000 to remove !! Scammers please don’t be fooled by their professional looking set up they’re back street con artists

Fitted and paid seemingly Ok back in April 2023, although it needed the electricians back to finish. [they were sub contractors] .
Now have problems with their installation with no input from their panels and, of course no help from Cisco.
Do not touch them with a barge pole.

My Nan purchased from Cisco, they took a deposit but never did the work!! I have been in touch with Hydrogard Legal Services 08000 74 84 94 and thankfully they are able to get her money back. I wish my Nan had never met Cisco homes!

Very long installation time (+6 months from start to finish) possibly due to faulty equipment being installed. Finally got system working in August. Paid final invoice , with promises of paperwork coming through - has never arrived and now we find they have ceased trading.

Funny you can't send paperwork for jobs completed but can reply to my comment in less than a hour and thought u would have took most of the 35 on with u starting a new company 🙄

Installed our solar system 5 months ago. Still have no paperwork and have now found out they have ceased trading! Only leaving the review for anybody in a similar issue to be aware!

I was going to write a review, however as they have now ceased trading and removed their website and Facebook profile, it’s pointless.

The scaffolding installation was rearranged multiple times. Each time Cisco blamed the sub-contractor, like that somehow absolved them of responsibility as prime contractor! Same story for removal, given a date for removal (which was even initially too long) and then predictably this was changed on the day. Cisco admitted it was because they had failed to pay the sub contractors invoice, but still seemed to think that this was a 'sub contractor issue' and therefore they held no responsibility. Still have no access to the rear of the property due to scaffolding weeks later!

Very professional from start to finish. Cisco were the only firm to have a real person make the initial assessment, rather than Zoom or phone. This really helped me define what I wanted
All the install was to time & date
Good advice from Cisco to wait for a couple of months before making any adjustments & indeed the default settings were fine. With winter coming though I was keen to charge the battery on cheap rates & with help from Cisco & Solis, I managed to do this. So now, with only 8 panels, a 5kwh battery & an iBoost+, I hardly use any peak rate electricity at all, heat all or most of my hot water - which has cut my gas bill a lot - AND on sunny days feedback from about 4pm on at best rates. Works for me!

Solar install,chesterfield.
From start to finish,2 day install,faultless.

The rep was not at all pushy.
The solar panel install team, very good,no hassle at all,didn't know they were here..the electrical install was the same,very tidy and straight to it with no messing at all..
All the same brand equipment. No mixing and matching as with some other companies.
Great job.
Will definitely use again on our other projects..5 stars ...

Solar panel installation carried out by Cisco Homes 6th April 2023. As discussed with Cisco Sales team prior to purchase, connection to the grid generally takes 4-6 weeks in order that tariffs and feedback charges can be agreed with the customer. Not explained at purchase and following formal complaint procedure through our provider, SSEN has 65 days from date of installation in order to respond to the installation application. Cisco homes have to then prove to the supplier, SSEN in this case that it was installed correctly by an approved electrician before a G99 can be issued. As there were no records of the Cisco installer being approved, a witness testing procedure has to be conducted by SSEN. The earliest date that this has now been provisionally suggested is Sep/Oct, some 6/7 summer months from installation before we can begin to sort tariffs and claim any monies due for feeding the grid.
We find it atrocious that such service and misinformation is not made apparent at the time of purchase. Someone somewhere is making a great deal out of their 'customers', it is all too easy to blame 3rd parties and not stand by your responsibilities. Ofgem thank you for your advice, incoming.

“Very happy to recommend Cisco Homes:

Roofers and Electrician on our Solar Installation really helpful, pleasant and proficient guys.
Equally the support office staff all played their part in making this a very easy experience.

For us it was crucial that their experienced roofers identified (serious) defects in our recently ‘renewed roof’.
This enabled us to properly repair the roof and retrieve several £1000s from the rogue other ‘roofer’.

It meant inconvenience and revisits for the CISCO guys- but all ended well.
Can’t thank them enough.

Nice to know some good guys still out there.

The workmen were very polite. The work was rescheduled but I was informed about this and it was done quickly once the problem was solved. All in all a very good experience.

Guided through the process from start to finish. Knowledgable people.
Project finished on time.

Waiting for a General Manager to call back about 2 missed appointments to fix a solar rig that only draws power and supplies the grid and does not charge their battery so that in the evenings we are having to pay that grid too. Cisco probably make money out of it the entire time that the fault remains unresolved. The first appointment was missed because their engineer called in sick. I was left a voicemail explaining that several days later. On the second appointment camera evidence shows that their electrician pressed the wrong doorbell which was not connected to any electric, leaving a message on it. He went back to his van and came back a couple of minutes later to ring the same doorbell that was not working. Cisco customer services claimed that they called me first and not my father but I only received voicemails recorded at 9.40 am and 10am. They had been calling my father again in America. Anyone with any common sense would know why there would be no answer due to the time difference. I did not receive a single text. If there is a network issue, text messages are a good alternative. I've had tradesmen or delivery drivers text me to let me know that they are on their way. The electrician had been sitting in his van for over an hour. I was lied to by their customer services whom claimed that they told their electrician to press both doorbells on the property and also knock. I was told that their customer services did everything that they could, they had photographic evidence and also vehicle tracker evidence to prove that their driver was there. I was told that we would have to pay for another call out to fix their fault. I have voice recordings where their customer services have lied to me. I have also managed to obtain video evidence of their electrician sitting in the van waiting for useless customer services to get back to him. I have managed to find his note, which was a polite one. I do not blame him for sitting in his van as I too was sat upstairs working. We were probably both misinformed by the Cisco customer services team. This is quite possibly the worst customer service experience that I have ever experienced. I'm still waiting for their General Manager to return my call and explain how things can be improved at Cisco, but also when they will resolve the electric fault to our solar installation, this has dragged on for months now.

Took a day's leave for a survey arranged by Cisco Homes. Just prior to the survey received a call from Cisco Homes, asking if I would be present. I confirmed I would be. The agent then told me my wife also need be present. I informed him the property was in my name, my wife did not need be present. My wife was actually caring for her terminally ill mother. The agent told me he would cancel unless my wife was present. I told him my wife could not be present and to proceed with the survey. He told me he would cancel the survey unless I ensured my wife was present. I advised him she could not be present and to proceed and that I had full authority to agree any contract. He responded saying he was cancelling the survey as my wife was not present. I was surprised by the arrogance of the agent and the totally inconsiderate manner in which he acted, along with the inconvenience caused. I would hope other agents do not treat customers in this manner but is the only experience I have with Cisco Homes. Very poor and undesirable.

Cisco homes were everything we could have wished for - prompt, efficient, courteous and the system functions perfectly. We were recommended by a close friend and we have been delighted.

......Sales rep very friendly and professional hence why we went for the deal, however, two days before work was due to commence on a date agreed 4 weeks earlier...Cisco homes tried to cancel...with an exchange of a few heated discussions and a threat of cancelling the whole contract by myself, the installation proceeded as planned.
The roofing crew that installed the panels and the electrician that installed all the wiring etc were first class professionals,neat clean and polite in all aspects.... as was the young customer service lady (Debbie) that I dealt with. All in all pleased now system is in place and generating electricity for us.

Overall delighted with my new system and the service we have received from cisco , the sales experience was very clear form the rep Jason, and everything he said would be done was as promised , what a lovely girl in there office Tianna helped us with all paperwork and guided us through everything , delighted we used cisco homes and we highly recommend!!!!