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Circular&Co. Reviews 927

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, durability, and effective insulation, keeping drinks hot or cold for extended periods. Many appreciate the leak-proof design and the ease of use, highlighting the convenience for daily activities. The company's commitment to sustainability, using recycled materials, is also frequently commended. The delivery service is often described as fast, efficient, and reliable, with items arriving promptly and well-packaged. People also commend the customer service for being helpful, responsive, and professional, making the overall experience smooth and positive.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise the high quality, robust design,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as amazing,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and speedy... See more

Service

Clients share positive opinions on service, consistently praising its efficiency and responsiveness. Many... See more

Sustainability

Customers had positive experiences with sustainability. Reviewers consistently praise the company's... See more

Based on these reviews

Rated 5 out of 5 stars

I've had my well used travel cup for over 4 years, going strong, and love it! So just ordered a box of various colours and sizes for my friends (birthday gifts). Had a shocker with website (dodgy over... See more

Company replied

Rated 5 out of 5 stars

I discovered Circular&Co. at a sustainability summit and loved what they stand for. Ordered a couple of the stainless steel cups for ourselves, and I’m so glad I did. The locking lid design is... See more

Company replied

Rated 5 out of 5 stars

This is my 2nd order - best coffee/tea reusable cup we have ever had, zero leaks and very sturdy, my husband loves them, new one ordered for Father’s Day as his old one is over a year old but still go... See more

Company replied

Rated 5 out of 5 stars

I love the ethos of this company, and their products more than match that. I’ve got one of their standard coffee cups and a stainless steel thermal version and both keep drinks hot for the times they... See more

Rated 5 out of 5 stars

I received 2 of these free through the postcode lottery a few months ago. I assumed as free items the quality would not too great sp they have sat in my cupboard unused since then and only used it for... See more

Rated 5 out of 5 stars

As a person that often spills and struggling to find a proper coffee cup that doesn't leak when closed, Circular&Co products are truly worth it. I especially like the updated lids. Easier to clean, cl... See more

Company replied

Rated 5 out of 5 stars

ordered a cup as a present for someone! i accidentally put in the wrong email so wasn’t getting any correspondence re shipping etc. contacted customer service who were so helpful and lovely and so... See more

Rated 5 out of 5 stars

These cups are invaluable assets for parents who regularly use a pram (/any busy on the go person) - it used to feel like a daily game of buckeroo trying to push the pram with my coffee and it not spi... See more

Rated 5 out of 5 stars

Used these cups for years and love them. Always fancied the metal flask type - tempted by the sale prices and wasn’t disappointed. Ordering and delivery process very slick, arrived next day. Faultless... See more

Company replied

Rated 5 out of 5 stars

I'll keep this short - the design and build on these products (we've bought the 8oz and 12oz stainless steel travel mugs and also a 1 litre water bottle) is top notch. They do exactly what theyre supp... See more

Company replied

Rated 5 out of 5 stars

Ordered two coffee cups and had a couple of issues, one with delivery and another with the product itself. Customer service was excellent and resolved both with no fuss and great efficiency. I wish al... See more

Rated 5 out of 5 stars

Clear, timely communication and a super product. I love my R cup dearly but the lid’s rim had become damaged (regularly dropped at school while on break duty etc) and those nippers love to touch any s... See more

Rated 5 out of 5 stars

Easy to order, especially spare lid as I dropped my cup and required new lid , better than buying a new cup. Also purchased a water bottle (metal) and really pleased and good to have a litre availabl... See more

Rated 5 out of 5 stars

Long time fans of this brand, I have two of the travel mugs, and they never leak and work so well to drink out of on the go. Bought one of the recycled steel water bottles a couple of months ago and,... See more

Company replied

Rated 5 out of 5 stars

Love these coffee cups. I got one a couple of years ago and decided to get another one for myself in a different colour and one for my husband. Very good quality and some local coffee shops give a dis... See more

Company replied

Rated 5 out of 5 stars

Great products. I have had travel cups and water bottles from here before, the water bottles i had have now been discontinued but the new ones are amazing. Great idea to use recycled materials and lov... See more

Rated 2 out of 5 stars

The cup looks cool, and that's why I bought it about 2 years ago. But now I am convinced that the design of this cup is simply terrible. I've experienced either forgetting the lid open and the liquid... See more

Company replied

Rated 5 out of 5 stars

Contacted initially through instagram as I’d stupidly cooked my much loved cold drinks bottle in the dishwasher - yes, I know!! Fantastic response and support from Sophie and I now have a replacement... See more

Rated 5 out of 5 stars

Super quick delivery, paper packaging and an excellent product! Love the lockable lid and does what it says…keeps your drink warm enough to drink after 4/5 hours! Also love the ability to buy spares f... See more

Rated 5 out of 5 stars

Amazing products and used daily. Excellent customer service too as queried my delivery as promised within 48hours following despatch. Turns out I was keen and it arrived at 4pm, much to my delight. Wo... See more

Rated 5 out of 5 stars

I already had a small cup which I liked. I have a few other brands of travel mug but found I often left my drink behind. Because Circular mugs close securely, you can put your drink in your bag, so... See more

Company replied

Rated 5 out of 5 stars

I've been using this coffee mugs for years and they're long lasting quality. After a good couple of years using them on a daily basis they still don't let a single drop slip through the lid! They also... See more

Rated 5 out of 5 stars

Very high quality, sturdy, robust open/close mechanism, sleek looking. Really pleased with both the water bottle and hot drink cup. Can tell these will last a long time and well worth the price. Super... See more

Company replied

Rated 5 out of 5 stars

Arrived promptly and well packaged. Items were exactly as described, look great and performed perfectly on their first outing. Water was as cold as when it was put in which was very refreshing on a 9... See more

Company replied

Rated 5 out of 5 stars

Such an environmentally-friendly company. Love that everything is made from recycled products and all the packaging is recyclable too. The cup itself is the only coffee cup I’ve ever that that NEV... See more

Company replied

Rated 5 out of 5 stars

Made two purchases from Circular&Co. now and had a smooth experience each time. Good communication and swift delivery! Love the ethos of the company and products, we need more designing for circularit... See more

Company replied

Rated 5 out of 5 stars

I’ve purchased many of these Ecopots from this company, absolutely brilliant service, great customer service, wrapped up with care and quick delivery. Glad I found this company. Delighted with my purc... See more

Company replied

Rated 5 out of 5 stars

I felt so looked after by Jo and the team, I went to the factory to buy, couldn't have been friendlier or more helpful. When I realised I'd bought the wrong size for my cup holder, I went back and the... See more

Rated 5 out of 5 stars

I purchased a Stainless Steel Travel Mug 340 mls. The product is excellent and keeps drinks hot for many hours. I purchased the travel mug on the recommendation of a fellow gym member and six of us ha... See more

Company replied

Rated 5 out of 5 stars

Enthusiastic, helpful and friendly; great personal service. Locking cups are brilliant and can be washed in dishwasher. Parts are available and old parts can be returned for recycling into new product... See more

Rated 4 out of 5 stars

Marine Traceable Plastic in a reusable cup. Genius! I love that Circular and Co teamed up with Waterhaul to use collected ghost nets to produce these. I would give it 5 stars but find the rim a little... See more

Rated 5 out of 5 stars

The items were well-made as expected. The item was well-wrapped and arrived promptly. This is my second order from the company, and it has the same excellent service. Highly recommended.

Company replied

Rated 5 out of 5 stars

I have a break fluid coffee cup that I damaged the lid to, went to your web site and found that you sell spare lids not the black I wanted but still gets my cup still usable and at a reasonable price.... See more

Company replied

Rated 5 out of 5 stars

The product is excellent . Manufactured from recycled material and does not leak . Easy to order and delivered in good time . Perfect for every day and especially good for travelling.

Company replied

Rated 5 out of 5 stars

Plant troughs are amazing quality and had a fantastic deal on them. Delivery was quick and kept updated with the delivery along the way. Thank you.

Rated 5 out of 5 stars

Smooth purchase including a hassle free refund when the items I bought went on sale before they'd even been delivered to me. Honest company and great products!

Company replied

Rated 5 out of 5 stars

Arrived promptly, really like the orange recycled steel cup, new locking option is useful and it keeps drinks warm as advertised.

Company replied

Rated 5 out of 5 stars

An enjoyable website and great product. I went for sunshine orange as a colour which is spot on for brightening up autumn and winter.

Rated 5 out of 5 stars

Easy to order the cup on line.I was kept up to date with Despatch/Delivery.Royal Mail played their part informing me of the day would deliver and they did just that.Overall really pleased

Company replied

Rated 5 out of 5 stars

I order 2 cups. They arrived in good time. One of the cups was not up to standard finish around the top edge. I contacted support team. Jo very helpful & sent out a replacement.

Company replied

Rated 5 out of 5 stars

Brilliant products, quickly delivered. Messaged on IG for some advice and got a quick, useful, friendly reply. Highly recommend.

Rated 5 out of 5 stars

I did not receive my goods and Circular and co sent replacements without any quibble. The steel bottles and cups are amazing. I love that they are made from 90% recycled steel and are leakproof.

Company replied

Rated 5 out of 5 stars

Fast efficient delivery, very good product that works extremely well. This is the second travel mug I have bought and it's excellenh

Rated 5 out of 5 stars

I absolutely LOVE these cups. Perfect for on the go with zero spillage, you can literally juggle with them. They look good, are really robust and keep your drink hot for ages ... I use mine every day... See more

Company replied

Rated 5 out of 5 stars

Grateful products and like the new lock tops but best of all the fact they make there products from recycled materials. 😃

Rated 5 out of 5 stars

Their travel mugs and bottles keep drinks hot or cold for a long time, as stated. They are super easy to drink from, just depeess the centre of the lid, then close with another press. Can be locked cl... See more

Company replied

Rated 5 out of 5 stars

Lovely customer service and a great product. I used my rCup pretty much daily for many years, at a guess about 7, before losing it on a train. I much prefer the new lockable lid, so have treated mysel... See more

Company replied

Rated 5 out of 5 stars

These cups are the bees knees!! No leaks, beautiful, easy to use & wash plus recycled = better for the environment. It’s a win win from me

Rated 5 out of 5 stars

Item dispatched quickly. Communication good. Item well packaged Product is best reusable cup I have ever had

Company replied

Rated 4 out of 5 stars

Very good product that doesn't leak. I did think that I had broken it before I had even used it though...I followed the instructions for cleaning it and popped the lid off with some force. It did go b... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Promotional Item Store
  3. Sports Accessories Wholesaler

Written by the company

Championing Circular Design since 2003. We’re and we are striving for global change, by making Circular Design the new standard. Together we can build a waste-free, endless world. By using waste materials to make new products which are then fully recyclable, we can reuse the same materials over and over, closing the circle. This drastically reduces CO2 emissions, stops consumption of the planet’s precious resources, and eliminates pollution; the three core environmental challenges humanity faces. By joining us on this mission for Circularity, together we can take real steps towards a sustainable future.


Contact info

4.9

Excellent

TrustScore 5 out of 5

927 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent product, helpful advice

Excellent product, speedy delivery, and helpful advice from Customer Services.

14 February 2026
Circular&Co. logo

Reply from Circular&Co.

Thank you for choosing Circular&Co and for sharing your feedback.

Best wishes,
Circular&Co.

Rated 5 out of 5 stars

As a person that often spills...

As a person that often spills and struggling to find a proper coffee cup that doesn't leak when closed, Circular&Co products are truly worth it. I especially like the updated lids. Easier to clean, clearly marked. Enjoying a hot drink in a responsibly sourced cup...worth the money.

30 January 2026
Circular&Co. logo

Reply from Circular&Co.

Hi Karina,

Thank you so much for such a thoughtful review. We’re really glad to hear the updated lid is working well for you and that you’re enjoying the easier cleaning too.

Best wishes,
Circular&Co.

Rated 5 out of 5 stars

Great product

Great product, great price and speedy delivery

11 February 2026
Circular&Co. logo

Reply from Circular&Co.

We’re really happy to hear this - thank you for your review.

Best wishes,
Circular&Co.

Rated 5 out of 5 stars

The product is excellent

The product is excellent . Manufactured from recycled material and does not leak . Easy to order and delivered in good time . Perfect for every day and especially good for travelling.

9 February 2026
Circular&Co. logo

Reply from Circular&Co.

Hi Anita,

Thanks so much for your lovely feedback. We’re really pleased to hear you’re happy with the quality, leakproof design and delivery - and that it’s working so well for everyday use and travelling.

Best wishes,
Circular&Co.

Rated 5 out of 5 stars

Finally - A reuseable cup that doesn't leak

I discovered Circular&Co. at a sustainability summit and loved what they stand for. Ordered a couple of the stainless steel cups for ourselves, and I’m so glad I did.

The locking lid design is brilliant, properly secure and completely leakproof (no nervous bag-checking required!). It keeps drinks hot, feels great quality and looks smart too.

Delivery was quick, everything arrived exactly as expected, and the whole experience felt straightforward and professional.

We’ll absolutely buy again, and I’m seriously considering adding them to our holiday cottage as part of Dorset's move away from single-use cups.

27 January 2026
Circular&Co. logo

Reply from Circular&Co.

Hi Joanne,

Thank you for such a detailed and thoughtful review. We’re so pleased you discovered us at the sustainability summit and that the cups have lived up to expectations, especially the leakproof lid (no bag-checking is always a win!).

It’s great to hear you’re considering them for your holiday cottage too, and we really appreciate your support in moving away from single-use cups.

Best wishes,
Circular&Co.

Rated 5 out of 5 stars

High quality and sleek

Very high quality, sturdy, robust open/close mechanism, sleek looking. Really pleased with both the water bottle and hot drink cup. Can tell these will last a long time and well worth the price. Super fast delivery too.

4 February 2026
Circular&Co. logo

Reply from Circular&Co.

Hi there,

Thanks so much for your review. We’re really pleased to hear you’re enjoying both the water bottle and hot drink cup, and that the quality, design and durability stood out for you. Great to hear delivery was spot on too.

Best wishes,
Circular&Co.

Rated 5 out of 5 stars

Great products and superb customer service

I'll keep this short - the design and build on these products (we've bought the 8oz and 12oz stainless steel travel mugs and also a 1 litre water bottle) is top notch. They do exactly what theyre supposed to do - keep things hot/cold for far longer than other premium products, don't leak and can all be used with one hand. The attention to detail is incredible and I cannot recommend them enough - well worth the price. Secondly I had a slight issue with one of the mugs and the customer service was second to none - within about 2 emails in the space of 30 minutes a replacement part had been sent out by Sally in their sales support department - absolutely excellent service, reflective of the top quality products.

13 February 2026
Unprompted review
Circular&Co. logo

Reply from Circular&Co.

Hi there,

Thank you for such a fantastic and detailed review. We’re delighted to hear you’re enjoying the design, performance and build quality across the range, and we’ll be sure to pass your kind words on to Sally and the team for the customer support too.

We really appreciate your recommendation and support.

Best wishes,
Circular&Co.

Rated 5 out of 5 stars

Arrived promptly

Arrived promptly, really like the orange recycled steel cup, new locking option is useful and it keeps drinks warm as advertised.

2 February 2026
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Reply from Circular&Co.

We’re glad you’re happy with your purchase. Thanks for taking the time to leave a review.

Best wishes,
Circular&Co.

Rated 5 out of 5 stars

Percentage of coffee materials

How much percentage of the mug is made from coffee grounds and how much from non biodegradable materials?

2 February 2026
Circular&Co. logo

Reply from Circular&Co.

Hi Clare,

Thank you for your review and for your question. Each of our Made From Waste cups uses a different percentage of waste material depending on the source. Our Coffee Waste Cup is made using recycled coffee grounds - to give a more tangible sense of impact, the grounds from around one bag coffee is repurposed to make approximately 12 cups.

All of our cups are designed to be reused for years and are 100% recyclable at end of life as part of our Circular promise. They can be recycled via household recycling, or returned to us through our Takeback scheme to be recycled, and we'll send you a thank you discount off your next purchase.

Best wishes,
Circular&Co.

Rated 5 out of 5 stars

I order 2 cups

I order 2 cups. They arrived in good time. One of the cups was not up to standard finish around the top edge.
I contacted support team. Jo very helpful & sent out a replacement.

30 January 2026
Circular&Co. logo

Reply from Circular&Co.

Thank you for your positive review and feedback. We're glad to hear Jo resolved your issue promptly.

Best wishes,
Circular&Co.

Rated 4 out of 5 stars

Very good product but watch out if you try to clean it!

Very good product that doesn't leak. I did think that I had broken it before I had even used it though...I followed the instructions for cleaning it and popped the lid off with some force. It did go back on again thankfully after a few attempts.

27 January 2026
Circular&Co. logo

Reply from Circular&Co.

Hi Bryon,

Thanks for the review - we’re glad you’re enjoying the product. The grey disc is designed to be removed for cleaning and can feel a little firm at first, but a flat surface and correct alignment usually does the trick. Glad you got it sorted!

Best wishes,
Circular&Co

Rated 5 out of 5 stars

Great product

14 January 2026
Circular&Co. logo

Reply from Circular&Co.

Thank you for taking the time to leave your 5 star feedback - much appreciated!

Best wishes,
Circular&Co

Rated 5 out of 5 stars

Great service for a fantastic product

Great service for a fantastic product.
Arrived in no time and the new lockable lids are a great addition.

19 January 2026
Circular&Co. logo

Reply from Circular&Co.

Great to hear! Thanks for your lovely feedback, it means a lot to us.

Best wishes,
Circular&Co.

Rated 5 out of 5 stars

Great product and fast delivery

Great product and fast delivery. I use my coffee cup everyday!

23 October 2025
Circular&Co. logo

Reply from Circular&Co.

Thanks so much for your feedback. Great to hear the cup is being well loved!

Best wishes,
Circular&Co.

Rated 5 out of 5 stars

Long time fans of this brand

Long time fans of this brand, I have two of the travel mugs, and they never leak and work so well to drink out of on the go. Bought one of the recycled steel water bottles a couple of months ago and, as with the mugs, it’s really easy to drink out of when I’m actually on the move, keeps things hot/cold as required and also looks good while doing it. Reason for writing the review now is I managed to break a piece of the bottle (entirely my fault and it took some doing to break it) and the customer support was outstanding with a replacement piece available. I think they represent great value for money. Love the ethos behind the products too. Five stars from me

30 January 2026
Unprompted review
Circular&Co. logo

Reply from Circular&Co.

Hi Richenda,

Thank you so much for your continued support and for taking the time to leave such a lovely review. We’re really pleased to hear how well your mugs and bottle have held up over time, and glad our customer support team could help quickly when you needed a replacement part.

It means a lot to hear you value both the products and the ethos behind them.

Best wishes,
Circular&Co.

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