Circle MedicalReviews 

1,281
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff, highlighting their professionalism, empathy, and knowledge, which makes them feel heard and supported. Many appreciate the convenience of being seen from home and the ease of scheduling appointments, often finding available slots without long waits. However, some people mentioned significant issues with payment and billing, including being charged incorrectly or for services not rendered, and a lack of transparency regarding costs. There are also concerns about inconsistent service, with some experiencing delays, unhelpful customer support, or providers who do not adequately address their medical needs, sometimes leading to multiple unnecessary appointments.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers finding doctors and nurses to be... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction due... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing dissatisfaction with the lack... See more

Booking process

Customers consistently note ambiguous experiences with the booking process, with many finding it easy and... See more

Payment

People report negative experiences with payment, citing issues such as being charged for appointments where... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I needed to get my prescriptions refilled. I don't understand why I had to schedule an appointment to do this. In the past, I simply sent a message to the support staff using the Circle app and re... See more

Company replied

Rated 5 out of 5 stars

Hands down, Circle Medical is IT. Easy scheduling, quick and efficient responses in chat, and providers who genuinely care — making me felt heard, seen, and supported. They helped me navigate a prior... See more

Rated 5 out of 5 stars

I had an excellent visit with Michael Elkins, PA. He referred me to the provider I needed and the fee was almost completely covered by my PPO. Elkins was patient, listened to everything I had to say,... See more

Company replied

Rated 5 out of 5 stars

Circle Medical has a fabulous physician, Dr Kellie Aarons. She is very thorough during my appointments. Her availability is great and she’s always on time. I appreciate how kind and caring she is too.... See more

Company replied


Company details

  1. Medical Clinic
  2. Doctor
  3. Mental Health Service

About Circle Medical

Written by the company

Primary care, around you.


Circle Medical

Circle Medical is a primary care clinic that makes it easy to connect with a top-rated, board-certified provider for same-day or next-day video appointments.

More than 50,000 patients per month use Circle to establish an ongoing relationship with a trusted primary care provider for their general physical and mental health, preventive care, medications, referrals and treatment of chronic conditions, as well as any urgent issues that come up.

Circle Medical accepts most PPO insurance plans. No membership fees.


Our services include:
- Full-service primary care
- Annual physicals/wellness exams
- At-home sleep studies
- Gender-affirming hormone therapy
- Chronic disease management
- Sexual health consultations
- Sickness or injury visits
- Blood tests
- Prescriptions and refills, including controlled substance medications
- Referrals
- PrEP
- and much more

Currently available for video appointments in 25+ states and Washington D.C. Physical clinics with in-person appointments in San Francisco, Beverly Hills, Manhattan, and more coming soon.

Book An Appointment

Easy access to exceptional care

Written by the company

We are driven to make access to high-quality healthcare faster and easier than ever, for everyone.
Circle Medical is driven to make high quality healthcare delightful, personal, and accessible to everyone, no matter who you are. Everything we do starts by putting patients first, and ensuring that each decision we make is based on providing the best possible health outcomes.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 67% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(1,281)

88 reviews in the last 12 months

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Rated 3 out of 5 stars

in a word.. pointless

during the appointment it was clear that the provider was simply reading off of a set list of questions, all of which were answered in my intake questionnaire
then, when giving "advice" unnecessary time was spent explaining the importance of things such as: wearing a seatbelt, getting regular exercise, drinking water and avoiding processed foods. as an intelligent and healthy individual this felt like a supreme waste of time and money

28 May 2025
Circle Medical logo

Reply from Circle Medical

Hi there, thank you for sharing your review and feedback. We take all patient concerns seriously and read each response carefully to ensure that we are continuously improving and providing the best possible patient experience. We would like to know more about your situation and the type of appointment you had, to better understand what happened. If you are able, please reach out to us via the chat system in our secure, HIPAA-compliant app and request to speak with the Patient Relations team. Your message will be flagged to us right away and we would be happy to look into this further for you.

Rated 1 out of 5 stars

Prescriptions never called in

I met with the doctor and paid $120 and she never sent my scripts in. I tried to reach out and message and they said they would get back to me in 3-5 business days and there is no number to call. So I had to go see a different doctor because I have no idea when they will respond.

4 June 2025
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Reply from Circle Medical

Hi Cali, thank you for taking the time to share your review and experience. We're sorry to hear about the action delays affecting your medication. Our team is currently looking in to this and will be following up with you accordingly. Please be sure to check your messages in the app and let us know if there's any other assistance you need!

Rated 5 out of 5 stars

Dr Torres was amazing...She was soon…

Dr Torres was amazing...She was soon time for our appointment and truly listened to me and as a celiac patient that is extremely important. We have scheduled a follow up appointment and I am certain I will be just as pleased with her. Her office was extremely well organized. I have moved here from out of state and needed a great doctor after leaving the one I had so much trust in...Very pleased

22 May 2025
Rated 1 out of 5 stars

Prrivate Equity Insurance Fraud Scam

It's a bit of an insurance fraud scam. I have medications that I check in with my doctor twice a year for over a decade before I moved states and had to change.

Circle requires TWELVE VISITS (and payments) per year.

It's gouging. Its unethical. It's insurance fraud.

19 May 2025
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Reply from Circle Medical

Hi Daniel, thank you for taking the time to share your review. Your feedback is very important to us, and we take all patient concerns seriously to ensure we are continuously providing the best possible patient experience. There are certain medications that do not require monthly follow-ups, but for any controlled-substance medications - such as for ADHD - we do require monthly check-ups to ensure that we remain consistent and complaint with prescription and symptom monitoring. We try to be upfront about our policy and requirements on our website, but for more information and further questions, we invite you to reach out to us via the chat system in our secure, HIPAA-compliant app.

Rated 5 out of 5 stars

Appointment

I had an appointment with Tonya. I could tell she was very knowledgeable and was able to provide the care I needed and answered my questions. She was very attentive and I didn’t feel she was trying to rush through to get to another appointment.

19 May 2025
Rated 1 out of 5 stars

Still no update on their false claim to…

Still no update on their false claim to my insurance. They filed a claim with my insurance as if I was their patient and I’ve never been seen!! This is on behalf of my wife

15 May 2025
Unprompted review
Circle Medical logo

Reply from Circle Medical

Hi John, thank you for sharing your review, and we apologize for the delays. Your feedback is very important to us and we take all patient concerns very seriously. Our billing team is working hard to respond to all patient requests as quickly as possible in the order that they come in. If you still do not have a response from them, you can request to speak with the Patient Relations team and your message will be flagged to us right away. We would be happy to look into this further for you and investigate what happened.

Rated 1 out of 5 stars

Prioritizes profits over patient care

This place prioritizes profits over patient care. Treatment is delayed, and access is restricted to extract maximum profits
They advertise: "Appointments Online with Primary Care Providers. Same Day Appointments. “This is carefully worded to make prospective customers think they will get timely care. You’re charged a high consultation fee to see a nurse practitioner. They accept insurance but no appointments for insurance pay available. Just want cash pay that is without recourse. They can screw over the little guy but not the insurance company. Expect delays, unnecessary appointments, and lab tests before possibly receiving a one month medication prescription weeks or months later. Then more fees for refills.
Be cautious—their marketing doesn’t reflect the actual experience. Here for the big bucks not to provide relief.

15 May 2025
Unprompted review
Circle Medical logo

Reply from Circle Medical

Hi there, thank you for taking the time to share your concerns. Your feedback is very important to us, and we read every response carefully to ensure we are continually providing the best possible patient experience. If you are a new patient, our intake process may involve 2-3 appointments, depending on the type of care you are seeking. This is to ensure that we have a holistic picture of your health before potentially prescribing anything. For insurance, we are a PPO clinic and accept most of the big insurance carriers. You can upload your insurance information directly in our app and see a list of in-network providers. If your insurance is not directly accepted, we can always provide an itemized receipt which you can then give to your insurance company for any possible reimbursement. For more information, and to answer any other questions you might have, we invite you to reach out to us directly via the chat system in our secure, HIPAA-compliant app and we would be happy to assist!

Rated 5 out of 5 stars

Wonderful

On time. Very important because you can’t get time back. Very professional staff and courteous. She was informative and answered all my questions. I was skeptical at first considering I have never done this before. I will do it again for this medical issue. Saved so much time and hassle.

13 May 2025
Rated 1 out of 5 stars

Don't trust their estimates

The app told me that my appointments would be 100% covered by insurance, so I made two appointments for a prescription and a routine follow up. Then a month later I get hit with hundreds of dollars in bills because the appointments weren't actually covered. It's also a nightmare to try to book an appointment with the same doctor you had before, there's no easy search function for it despite them having a 'primary care' setting that flags this doctor as your primary.

8 April 2025
Unprompted review
Circle Medical logo

Reply from Circle Medical

Hi Amanda, thank you for taking the time to share your review, and we're sorry to hear about your experience. Your feedback is very important to us, and we take all patient concerns very seriously to ensure we are continually providing the best possible patient experience. We would like to know more about your billing experience to better understand what happened. If you can, please reach out to us via the chat system in our secure, HIPAA-compliant app. From there, you can get connected to our billing team who will be happy to investigate this further for you and determine any potential steps we can take to make things right.

Rated 1 out of 5 stars

Scammers

They waited 6 months after an appointment to tell me I had two days to reach out to my insurance or they were charging my credit card. They charged my credit card without providing any information as to why. Highly recommend staying away.

6 May 2025
Unprompted review
Circle Medical logo

Reply from Circle Medical

Hello Brian. Thank you for taking the time to share your concerns, and please know that we truly value your feedback. At Circle Medical, once our patients’ insurance processes the claim for an appointment, our patients will receive an email notification containing an invoice for the appointment. If our patients have any concerns regarding the invoice they receive, we encourage our patients to contact their insurance provider or our Patient Care Team for further assistance. If you are able, please reach out via our secure, HIPAA-compliant chat on the Circle Medical App, and we’d love to look further into this.

Rated 1 out of 5 stars

I should have done more research on…

I should have done more research on this company before giving them a penny. I spoke to a few medical professionals friends/family after who said this place was a huge red flag. I immediately put a stop to my next appointment. The NP I was assigned to PETA was extremely rude. On my intake I guess I over spoke bc she quickly told me to stop talking and to only answer the questions. I was but guess I needed to cut it to only yes or no. Honestly it was a bit shocking how rude she was about it. I understand that most of these calls are from home but she had this weird beach background that wasn’t very professional. Very dissatisfied with this company. Also was told by friends who are pharmacists that not many pharmacies will honor and fill any Rxs from these Dr’s at this place.

8 February 2025
Circle Medical logo

Reply from Circle Medical

Hi there, thank you for taking the time to share your review. We take all patient concerns very seriously, and read each response carefully to ensure we are continuously improving. We're sorry to hear this has been your experience with our providers. We are committed to providing a compassionate and patient-centered experience, and we never want our patients to feel like they are not being heard or valued. In regards to prescriptions, we have a positive working relationship with a number of large chain pharmacies, as well as many local ones. We encourage you to reach out directly to us via the chat system in our secure, HIPAA-compliant app if you have any other feedback or complaints. We would be happy to address them and assist any way we can.

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