Circet Reviews 

I found two men working on cabling in our garden in Crail (Scotland) and asked them what they wanted. They claimed to be from Circet / Openreach and gave me an 0800 phone number to ring for checking. When I rang, the line went dead, so I asked the men to leave. One of them got abusive. The permission papers that they had turned out to be signed by someone whose name I didn't recognise and who doesn't live in our property. I contacted Openreach but they were unable to confirm that these men had been working for them. I informed police, the village council and wrote to Circet to remind them that they needed the owner's permission to work in a garden.

Wow looks like the 2.5 star average is very generous.
Recently had a Circet technician out fixing my neighbours wifi and in doing so disconnected mine. I called Circet to be told that nope sorry thats not our problem. So in summation Circet technician comes, creats a fault that wasn't there when he came, Circet technician leaves, Circet say nope this isn't our problem good luck and nope we have no official complaints procedure and nope our managers our too busy to deal with an issue we created. Bravo Circet Bravo. Also keep in mind folks we are all paying for this wonderful service by way of NBI.

First appointment took day off work ,nobody shows , technician or nobody calls ye to say they wont make it . Get the run around for circet then make another appointment , yep nobody shows , no calls no nothing , eventually get someone to tell me tech will ring me . Yet another day taken off from work . Now tells me he propably wont make it ... Ridiculous shit overall service . Thanx

I recently go solar panels installed in my home by Circet, From beginning to end I found the whole experience fantastic, from the Girls on the phone to the guy who came out to do the survey, very professional and were on hand to answer any Questions. On the day of the install the Electricians and roofers arrived at 8am, they were done by 3pm, no mess, you wouldn't even know they had been there and walked me through everything on the App etc. Would highly recommend them, fantastic service and brilliant team of installers and admin.

Engineer sent by BT, most patronising condescending 'engineer' ive met, spoke to me like I was 5 and an unhelpful manner and tone. Asked him to leave and showed him the door, wouldn't recommend Circet based on this experience

A man from Circet just came round the back of my house in Kirkcaldy and accessed my garden without permission. He then proceeded to lay some kind of cable. I had previously heard the doorbell ring but I couldn’t get to the door. If he didn’t believe permission was NECESSARY, why did he bother? THIS IS TRESPASSING!!! Circet just broke the law.

Cancelled my broadband completely. Four times they cancelled and same today. Told they had no one in my area as person absent. Yet two vans of them managed to connected my neighbour beside me. Appalling service,

I have experienced one of their fitters driving and from that experience I’d stay well away, 40+MPH down a narrow road by an infant school when the parents were collecting their children.
No regard for anyone, being a hot Friday afternoon I imagine he wanted to get to the pub regardless of the cost.

The engineer (James Bradshaw) turned up for my early morning appointment on time and was very professional and polite and my broadband was installed without issue. People are very quick to complain but slow to praise, credit where credit due.

I moved into this house three weeks ago and the very first thing I did was arrange internet installation.

Sky told me that fibre needed to be brought to the property first. Fair enough. Circet came out, ran the fibre outside the house, and told me it would be about another two weeks before they install it to the house.

Fast forward two weeks. The engineer is scheduled to arrive before 4pm. No sign of him. I ring the company and they tell me they'll try to contact him. He eventually shows up at 4:15pm only to tell me he can't do the installation because he needs a "Bracket 57" to run the fibre into the house and he doesn't have one.

Then comes the best part.

He tells me he's actually the same engineer who ran the fibre to outside the property two weeks ago and that he had already informed the company he needed this bracket, so he has no idea why they sent him out.

Naturally, I wasn't impressed. After already waiting weeks, I was now being told it could be another two weeks before someone returned with the correct equipment.

So I got onto the company and gave them the full story. They contacted the engineer and checked his notes from the original visit. Turns out he never recorded any requirement for a bracket at all. He never put it in his notes, never flagged it, never told anyone. When they challenged him on it, he disputed it until they told him they were literally looking at his notes and would happily send him screenshots.

In other words, the entire delay was caused by his mistake, and then he tried to cover it up.

After more phone calls and a lot of pushing, they eventually found an engineer with the required bracket. My reward? Another 10 day wait for installation.

So here I am, over three weeks after moving in, still without broadband. I work from home and have been surviving on my phone hotspot the entire time. It's unreliable, slow, and absolutely not what I should be dealing with after multiple missed opportunities to get this sorted.

To top it all off, when I asked to speak to a supervisor, the customer service representative told me, "This isn't something a supervisor would usually handle."

I had to point out that, usually, engineers don't turn up to jobs without the equipment they need, fail to record critical information, and then try to blame someone else for the resulting delays.

I'm now waiting for a supervisor to call me back.

Absolutely appalling service from start to finish.

**Update:** After countless phone calls and a lot of persistence on my part, Circet have managed to bring the installation date forward from the following Monday to this coming Monday.

While I appreciate that someone has finally stepped in to improve the situation, it shouldn't have taken repeated complaints and escalations to fix a problem that was caused by their own engineer in the first place.

The fact remains that the original delay was entirely avoidable. The engineer failed to record that additional equipment was required, then claimed he had already reported it when he hadn't. As a result, I've been left waiting weeks for an installation that should have been completed much sooner.

Credit where it's due for finding an earlier appointment, but the overall experience has still been incredibly frustrating and far below the standard I'd expect.

Great work today by Davy and James in Nenagh. Accomplished what others failed to do. Thank you for a job well done

Read loads of negative reviews BUT my installation was amazing ! I cant thank Jamie and Brad enough as they were at all times professional and kept me up to date on install. Yes there was a teething issue but it was quickly resolved and ive gone from 26Mb download to over 140 Mb.

Whilst I understand some may have issues my install was faultless.

Thank u lads

Someone at Sky needs to take responsibility for using Circet to install their internet. The Circet guys arrived to install fibre internet to our next door neighbour. In doing so they snapped our fibre optic cable at the shared junction box. They refused to admit they had done the damage and became rude and aggressive when I told them it couldn’t have been anyone else as our internet went down as they were working in the junction box. I spoke to their supervisor when he arrived and he simply wasn’t interested. I phoned the company offices in Dublin. I was told that they couldn’t do anything and I should contact my own internet provider! (BT). When the Open-reach engineer came to repair it the following day, he showed me where the Circet guys had seemingly attached a rope to my fibre cable to pull their conduit through the channel, thereby snapping it. You only have to read all the negative reviews here on Trust Pilot to know that this is an all-round appalling company. Knowing that Sky are using them for installation would be enough to choose an alternative. If others are thinking the same, it must surely be costing Sky significant revenue.

I've had Circet out many times to repair my Internet connection, and given I live up a mountain in a remote part of waterford and the roads are terrible, each and every time ive had a visit, the engineer has been an absolute hero! Today was Peter, and he spent 4 hours climbing up poles and returning to the farm and got me up and running with zero moans! Thank you Peter, and circet for getting me back online again!

Engineer did not call during scheduled 4 hour windw. He did not call to say he would be late. I called circet twice and they left messages with the Engineer. He eventually called and said he would arrive between 5.30 and 6. He never showed up and did not answer or return my calls. This company is a joke.

Messaged on their contract form. No response. I tried to ring and the phone automatically arrives at call ended.

Really bad, not to mention rude, attitude today from a Circet employee I encountered who was digging a hole - not in the road, but in a verge at the side of the road - to erect a pole for Openreach. It would have been so simple for him to allow people local access without backing up and going around a detour, but no. Not allowed, no way. And just to prove his point, he got in his van and manoeuvred it so that it blocked the entire lane.

Way to go old man. I hope you sleep well tonight, job well done!

We returned to our office at the end of January to find a black cable running up, along and down our walls (badly) and our yard smashed to pieces. We checked our CCTV to discover "engineers" hammering and banging our building to install broadband for our neighbours.

One of our members of staff spent a whole day trying to find a resolution to same. To no avail.

We were dealing with an unpleasant chap in the company called James Cummisky. The last communication I had with him he assured me 1. He was to apologise to my colleague for calling her a liar, when we provided footage of the said incident and proved him incorrect in his assertions and 2. That the damage done to our premises would be rectified. We received a visit from two of their quality engineers who sided wholeheartedly with us with regard to the quality of work and the damage done to our property. We did not authorise the company to be on our property, let alone smash up our yard, damaging our existing cabling and walls, nor did their engineers request permission for same as evidenced in our cctv footage of them.

We have spent the past 2 months trying to get a resolution but no one returns emails, no one answers their phones (except sales of course €).

Avoid this company like the plague.

Had to give 1 star because there are no lower options.
Customer service is diabolical. The cable installation could have been done better by a 5 year old. Circet manager supposed to contact us to sort problem out. Neither seen him or heard from him since issue raised 5 weeks ago but tells EE and Openreach he has been in touch. If you can AVOID please do. They are being paid under false pretences