Cinco Shades Reviews 92

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

I’ve ordered a pair of sunglasses 10 days ago and they still haven’t arrived, I’m not getting any updates on the tracking and I contacted them on instagram and TikTok and still nothing. I wouldn’t ord... See more

Rated 5 out of 5 stars

Beautiful sunglasses will definitely buy again from your guys, and excellent o deal with. Would definitely recommend Regards Darren

Rated 5 out of 5 stars

Ordered 2 pair of glasses which came in 2 days and came exactly as expected. Didn’t like 1 pair and they didn’t suit me, so got in contact with the company to create a return as I used an email I didn... See more

Company replied

Rated 5 out of 5 stars

I recently ordered two pairs of shades from Cinco and all I can say is… SUPERB 😎 from the quality of the shades which are spot on, to the fast delivery and turnaround. But also the communicatio... See more

Company details

  1. Sunglasses Store

Written by the company

Cinco Shades, where luxury meets affordability in the world of sunglasses, making a bold statement wherever you go. Experience the ultimate blend of fashion and value with us because style shouldn't cost a fortune.


Contact info

3.1

Average

TrustScore 3 out of 5

92 reviews

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Replied to 5% of negative reviews

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Rated 1 out of 5 stars

I’ve ordered a pair of sunglasses 10…

I’ve ordered a pair of sunglasses 10 days ago and they still haven’t arrived, I’m not getting any updates on the tracking and I contacted them on instagram and TikTok and still nothing. I wouldn’t order from here very disappointing

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this website, please read the whole review

The website purchased the glasses when I tried to apply a discount code. I was not given a discount nor did I actually press the button to complete my purchase I only pressed apply discount code. It is a blatant con. I had no clear option to cancel my order so I am now stuck with 2 pairs of sunglasses that I have to pay shipping to return with the company offering no return service of their own. The glasses themselves are nothing like seen on the website, they barely block light from a bulb let alone the sun. Only buy from this company if you want to be scammed and given a pair of ugly useless sunglasses in return.

On top of this, the delivery was late and the tracking service doesn't work. Don't bother

11 July 2025
Unprompted review
Rated 1 out of 5 stars

Purchased the 3 pairs which took more…

Purchased the 3 pairs which took more then 10 working days to come, the tracking didn’t work. When the package did arrive one pair was missing when I emailed and texted the number and email provided I haven’t had a response. Overall I wouldn’t recommend as my experiences with the company were very poor as stated above.

2 July 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a pair of sunglasses much over…

Ordered a pair of sunglasses much over a week ago and the delivery time stated 4 to 7 days not only hasn’t it met the promised delivery time no updates have been received on the delivery at all extremely poor customer service need to thoroughly update their services in general as i’ve seen many unhappy customers facing similar problems very disappointed

1 July 2025
Unprompted review
Rated 1 out of 5 stars

where’s my order #6380

ordered 2 shades on the 16th june and still not received them ot any updates even though i was told it would take 4-7 working days, also when i use the AI on the website to track my order i’m told it has been fulfilled when it has not, id like some help please and my shades to come i am order #6830.

27 June 2025
Unprompted review
Rated 1 out of 5 stars

Do not order

Tracker for parcel doesn’t work, very long shipping times, poor customer service. Using the AI on their website it tells me my order has been fulfilled when I haven’t received any further emails than the confirmation from them or the products I ordered.

27 June 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 3 Pairs on the 16th June and…

Ordered 3 Pairs on the 16th June and not only am I yet to receive my items am yet to get an update to where they are, Disappointing as I ordered these for my holiday and to not even get an update as to where my items are after a week is disappointing and not the way a business should operate

16 June 2025
Unprompted review
Rated 1 out of 5 stars

Emailed

Emailed, texted on instagram and spoke to the chat bot ordered my glasses 9 days ago have had no updates and have only been ignored
Can I get updates now order number #6762

24 June 2025
Unprompted review
Rated 1 out of 5 stars

Not recommended

Bough 6 pairs of sunglasses 4 of them where the mascot ones 3/4 have had the lenses fall out so there already binned had them no longer then a week seriously shipping took 10 or 11 days when apparently was ment to be 4-7 just ridiculous (order 6461)

21 June 2025
Unprompted review
Rated 1 out of 5 stars

Hi I’m order #6538 and I was told the…

Hi I’m order #6538 and I was told the glasses would be delivered between 4-7 working days it’s gone severely over that time limit and I’ve not received anything to track the glasses? Just wondering if you can update me please.

6 June 2025
Unprompted review
Rated 2 out of 5 stars

Did not give me all chains i…

Did not give me all chains i purchased,and all sunglasses from temu etc awful quality

9 May 2025
Unprompted review
Cinco Shades logo

Reply from Cinco Shades

Hi Lewis,

Thanks for your feedback — and we’re sorry to hear you weren’t satisfied with your order. We’ve checked and can confirm your items were delivered in full, but if the quality didn’t meet your expectations, we want to make that right.

If you’d like to return the sunglasses, we’re happy to offer you a full refund once they’re shipped back to us. Just DM us on Instagram or email contact@cincoshades.com to get the return details.

We’ll also include a 50% off code for any future order if you give us another shot.

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