cinch - Corby Warehouse Reviews 

I'm having an appalling experience with Cinch. After my deal was fully agreed and finance was officially in place, Cinch tried to pressure me into manipulating the valuation of my vehicle by falsely putting an extra 20000 miles on it in the valuation system, so it would generate a lower value have allowed them to charge me an extra £3,800. They threatened to cancel the entire agreed deal if I did not comply. I refused, pointed out that this request was illegal, and they only backed down and accepted the original deal after I threatened to expose their actions.
The issues continued upon delivery. I was blocked from test-driving the vehicle until the official handover was signed. The moment the delivery driver left and I drove the car, it was instantly clear that the suspension was severely faulty. Cinch's vehicle quality checks are completely non-existent.
Their customer aftercare has been a total disaster. They initially told me they would book the car into a local Tesla garage, but Tesla informed me that Cinch had failed to arrange the booking properly. When I told Cinch, they switched the booking to a different garage and promised they would contact me within 48 to 72 hours. No one ever called. I have followed up immediately, and Cinch is now completely ignoring my emails.
I am officially reporting Cinch to both the Financial Ombudsman Service (FOS) and my finance provider. Avoid this company at all costs.

Absolutely cinched it, mate

Guy dropping off the car was really nice and super helpful (even tho i hadnt cleaned the car). Exchange was very easy and showed me through the new car. Overall 10/10 experiance

Staff were just so lovely, made the whole experience easy, smooth and fun. We couldn’t believe how efficient and seamless the process was

Very easy,smooth experience.
The delivery driver ‘Howard’ was very welcoming,informative & helpful.
Presently I am very happy with my new car - I part-exchanged which was very easy - Howard sat in my new car with me & talked me through the ins & outs of the car then handed me the key/paperwork! Easy as that!
He then checked over my car I was part exchanging & drove away!
He also explained I have 14 days to change my mind for a full refund - WIN WIN!

Easy from end to end! Drove away in minutes.

Fantastic from start to finish. Declan was first class. The all round experience was refreshing compared to the usual dealership BS...

The staff were excellent

Guys were lovely on arrival. Pleasant handover and no nonsense.

Bit dissapointed to drive 40 miles and engine light then appeared!!

I received the email I have to may £14747 with my VW Passat kp70xtb but when I go for payment I have paid £15168. I have to pay £420 More after agree price.

Pardeep was very friendly and showed me around the car took time to explain the features, explained all sorts to me, highly recommend to use him again

This is the third car I have purchased via cinch. I have nothing but positivity for their customer service. There were one or two issues to sort with one of the vehicles and cinch were excellent in responding.

I heartily recommend.

Super helpfull staff who helped me over the phone buy a car for mum.

Car was as described and mum is very happy.

Prices seem very competitive.

So simple and amazing service was not waiting around all day to collect the car!!!

Had such a great experience with Max! He was super helpful and super knowledgeable! So happy with my new car, thanks Max! :)

Arranged a booking slot and when turned up, no one was at the reception until a lady saw us and said can i help? If you make people book a slot this should be for the hour and assist with showing us the car, we were not handed the key and told your car is down the end open to have a look round. The car was clean enough on the outside and inside but under the engine bay it could have been cleaned of leaves and very dirty, then after review was given the key and the electric battery was dead and a small amount of fuel left on ( good job a garage is very close) for me this was poor service from start to finish at the branch. Our trade in was not even looked at? The lady only wanted the key and V5 no checks nothing. Moving forward i would not buy again from Cinch after this experience.

Very good experience, customer service first class
Had a small problem with my trade in car (air bag light on the dashboard) no quibbles with the trade in! Off I went in my new car…Just to mention cinch customer service agent Ian Neal at Corby was excellent.
Many Thanks.

Great way of buying a car. Easy to use website, car was delivered on date promised and was clean, MOT’d and serviced, ready to drive

Cinch promised- How we prep our cars
Examples of general wear and tear
Bodywork scuffs
Paint chips
interior general wear and tear
wheel arch scuffs
Above point still remaining my car

Very easy website to use and really quick and efficient delivery!

Fantastic car, really roomy and lovely and clean