cinch - Corby Warehouse Reviews 

Easy to buy, click and pay (if paying via Cash). Collection process was simple enough, turn up and tell them name and registration plate. No demonstration of any of the car equipment. Just told that if I wasn’t happy with it I have 14 days to return. Handed the keys, member of staff stood around for a few minutes to wait for me to accept it and walked off.

No car mats, second key i was given doesnt work at all. Good customer service when delivering vehicle and simple when buying it and booking a time slot.

I found the car online and went over to Corby to view it, lovely car with a few scratches that were sorted with no issues, however there was no gas for the air con, I was told they would sort that and fill it up, I only used the air con twice on short journeys and low and behold it’s run out, a bit disappointed they didn’t stick to their word!

Easy to understand and the whole process

cinch completely ruined what should have been an exciting day by delivering a legally unsafe, unroadworthy car and completely breaching our contract. I paid a premium £225 for a guaranteed morning delivery slot (8am–1pm), but they arrived three and a half hours late at 4:30pm. Far worse, the vehicle arrived with completely bald, degraded tires that sit well below the UK legal minimum tread depth of 1.6mm—a serious violation under Section 40A of the Road Traffic Act 1988. Their advertised 225-point inspection is a total sham. When I called to complain about this severe safety hazard and the late arrival, an advisor had the cheek to offer me a pathetic £50 back on my £225 delivery charge while refusing a full refund. They completely ignored the dangerous tires, claimed ignorance, and told me my only option was to "hand the car back" rather than funding the safety fixes I am legally entitled to under the Consumer Rights Act 2015. Absolute corporate bullying and a total disgrace to consumer safety.

Smooth, easy car buying!
Pleased with my new car.
Everything was so easy and straight forward.
Would purchase a car from you again in the future and recommend Cinch to others.

it was a smooth process. the corby branch was busy but people were friendly and efficient with handover no quibbling about part exchange and helpful with V5 stuff. It is perhaps not a dealership experience but I would say so far so good.

Engine management light came on within 48 hours of owning. Tried every tactic in the book not to accept the car back.

Mohammed was great, very friendly and was in good spirit.

He made the process quick and easy for me explaining everything in detail.

Thank you so much!!

Fine service

Absolutely awful experience. Purchased a car which was advertised as in full working condition but an issue was discovered on route for delivery. Cinch took the car away to be repaired and we're still without our car! It's been 4 weeks and the only update for the past 2 weeks is "it's on its way back to Corby". Customer service is terrible. Regularly promise to call with updates and then don't. When we call, no update available and no apology or timeframe is provided. Cinch have finally arranged a hire car for us after many calls and complaints but still have no timeframe on the delivery of our car. They're also happily holding our £12k while we remain car-less. Do not recommend this company, the worst car buying experience I've ever had!

When I collected my car it didn’t have much charge and I needed to drive 2hrs home , the charging cable they gave me didn’t work on pubic chargers so I had to spend along time trying to find a fast charging place to get enough charge for the journey home! I also had to buy a type 2 cable. This was not acceptable , I have never had an electric car and in the photo of the cable that was in the boot it showed a cable and I didn’t know it was useless to me so very misleading and inconvenient.

The process was quick and easy, and overall I was happy with the service. However, I was a little disappointed with the cleanliness of the car. It did not appear to have been cleaned to a reasonable standard, as there was a lot of dog hair, dog slobber, and a very unpleasant smell throughout the vehicle. This made the 113-mile drive home quite an uncomfortable experience.

While I am generally satisfied with the service I received, I feel that a little more attention to detail in preparing the vehicle would make a significant difference to the overall customer experience.

Came to pick my car up today. Mo Khan helped me with the process. made the process very easy. would definitely recommend.

Great aervice always happy to help such a smooth part exchange love my new car

Mo Khan was outstanding. Really nice guy, really professional, solves all problems without breaking a sweat. Top man.

Pardeep
Sorted out issues in a helpful way

Absolutely abysmal how much the staff lie.
Bought a car 23rd July, arranged to pick up on 26th July. Was phoned the day before collection to be told the lock barrel needed changing in the door. Was told the part had been ordered when in reality the order hadn’t even been placed. Somebody then phoned again on Monday 27th informing me the part definitely had been ordered and were waiting for delivery. Thursday 30th was then told again the part hadn’t even been ordered and they were currently waiting to get a quote for the part. Phoned again on Monday 3rd of August to be told that they now had the part but were waiting for a third party to come fit the lock for the door on Thursday.
Thursday 6th arrives and nobody had been and fitted the part. I then missed a call on Monday 10th to be told we are currently in the process of ordering the part again, which had apparently already been ordered and delivered but fitter hadn’t turned up. Tuesday 11th received a call to say the part order had now been placed and could take up to 21 working days to arrive and then would still need a third party to come and fit the part!

Waste of time, never again would I ever buy a car from Cinch.
I cancelled ordered and got a refund.
If I could give them a zero stars review.
STAY CLEAR.

Do not buy a car from cinch with cinch care or whatever they sell now . There is no relationship after sale once the initial 30 days or whatever is over . Cinch care is supposed to give you piece of mind but after spending over 20k was left without a car for a month due to coolant leak on the tank which caused the gasket to blow. They do not book you into a garage they just request an appointment which can take weeks months, you have to ring around garages yourself. Once booked into a garage you have to have the garage contact them with way too much detail and still they won’t approve the claim due to the amount of exclusions and terms and conditions impossible to understand . Even if they accept the claim the garage will say a part and labour costs x amount but their software says they only pay Y which is ridiculous . I will be returning my car voluntary after the 50% paid which is your legal right . Stay clear of companies like these you’re better off buying used and owning the car . They also control who you can service with and that garage couldn’t even do the diagnostic repairs so had to have it towed. They do not provide courtesy car unless waiting on part for 48 hours but claim has to be approved to even get there or if repairs take 8 hours or more but again have to get past claim being approved . I’ve had to buy another car on top of the cinch car because cannot be without car for this long awful service