Frequently order from Cigars.co.za and every order has been delivered on time (or even before). My last order they notified me about a stick not being in stock and asked if they could replace it wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order and delivery were very smooth and straightforward. I love the packaging as it preserves the cigars very well. Cigars were incredibly smooth — earthy on the nose, caramel on the draw, and lea... See more
Company replied
So far the best cigar retailer I have found in South Africa. Good selection of cigar brands (although I would love it if they would consider stocking Camacho especially the Connecticut Toros). The cig... See more
Company replied
Ordering was easy, had an issue with payment (me being the issue, not their website), they followed up and assisted me. They then followed up again as soon as they realised they were out of stock of t... See more
Company replied
Company details
Written by the company
Cigars.co.za is South Africa’s leading specialist in premium cigars, offering one of the biggest curated selections available in the country. Our focus is on quality, authenticity, and consistency, supported by a knowledgeable team passionate about helping customers at every stage of their cigar journey. All cigars are stored in professionally managed humidors, maintained at optimal temperature and humidity to ensure that every cigar reaches you in perfect condition. PedroPortia Cigar & Champagne Lounge in Fourways is the flagship lounge associated with our online offering, providing a sophisticated, welcoming environment to enjoy our cigars on‑site. The lounge features an extensive walk‑in humidor, a premium bar selection, and attentive service, making it an ideal setting for both relaxed visits and special occasions. Together, Cigars.co.za and PedroPortia combine expert online service with a high‑end lounge experience, positioning us as a trusted destination for cigar lovers across South Africa.
My promise to you
Written by the company
- You will get the best kept cigars in the fastest way possible!
- All our cigars are kept in a temperature and humidity controlled warehouse. With no delays, as everything you see is in stock, together with a courier company that is proven to be the fastest, you will get your cigars before you can say: supercalifragilisticexpialidocious
Our shipping promise
Same day and next day deliveries
JNB / PTA area same day delivery on orders completed before 10am. The rest of South Africa, all orders are delivered the following working day. (Rural areas can take 2-3 days extra)
Contact info
PedroPortia Cigar Lounge, The Gantry Lifestyle Center, Cnr Witkoppen and The Straight av, 2021, Fourways, South Africa
- 0713518820
- Smoke@cigars.co.za
- cigars.co.za
4.9
Excellent
859 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the cigars
Love the cigars. They came in a beautiful box and sealed in a zip lock bag, completely fresh and secure. I do note however that I had expected my order to come the next day, but I ordered on a Friday and only received my package the following Monday. With that said my favorite has to be the AJ Fernandez New World Cameroon.
14 November 2025
Reply from Cigars.co.za
Thank you for your review Jaime. The Courier Guy only does deliveries during working days. This said, all orders sent out on Fridays will only arrive on Mondays.
Reply from Cigars.co.za
Thank you so much for the awesome review Phenyo! Much appreciated!
Same day delivery and the packaging was…
Same day delivery and the packaging was splendid truly recommend it.
3 November 2025
Reply from Cigars.co.za
Thank you so much for the awesome review! Much appreciated!
Super quick response and shipping
Super quick response and shipping. Excellent packaging.
28 October 2025
Reply from Cigars.co.za
Thank you so much for the awesome review Chris! Much appreciated !
Fast ,efficient service
Fast ,efficient service. Correct goods sent. By far the easiest way to shop!
28 October 2025
Reply from Cigars.co.za
Thank you so much for the awesome review!!! That’s how we roll!! No mess, no confusion!
Superfast delivery thank you!
12 October 2025
Reply from Cigars.co.za
Thank you so much for the awesome review Christa! Much appreciated!!
Reply from Cigars.co.za
Thank you so much for the awesome review K!
Great packaging and fantastic service
Great packaging and fantastic service. I also always receive my cigars within a day or two after ordering.
15 October 2025
Reply from Cigars.co.za
Thank you so much for the awesome review Morne! We are here to help! =)
Quick delivery and well packed cigars
13 October 2025
Reply from Cigars.co.za
Thank you so much for the awesome review Mike! Let us know how to get that extra star from you =)
Reply from Cigars.co.za
Always a pleasure!!
Reply from Cigars.co.za
Thank you so much for the great review Gilbert!
Gr8 online shopping experience
Regular customer here. As usual the great online store, easy to navigate, with extensive range. Also, quick delivery by Courier Guy, and perfect packaging as usual. My favourite online shopping excursion, good job.
1 October 2025
Reply from Cigars.co.za
Thank you so much Rian!! Always here to help and get stogies to be enjoyed!
Reply from Cigars.co.za
Thank you so much for the great review Jako!!
Great service!
18 September 2025
Reply from Cigars.co.za
Thank you so much Hanelle! Much appreciated for the review!
Easy to search and order
24 September 2025
Reply from Cigars.co.za
Thank you so much for the awesome review Stephan!
Perfect Place to Purchase Cigars for My Husband!
I buy Cigars for my Husband and enjoy the range, service and whole experience of choosing from such a huge range of Cigars, they always arrive so quickly and I've already stocked up for his Christmas Gift!
21 September 2025
Reply from Cigars.co.za
Thank you so much for the awesome review and trust Diane! We are here to help!
The speed of the delivery
The speed of the delivery , quick customer support and high quality of the products.
9 September 2025
Reply from Cigars.co.za
Muito obrigado Arlette =) We are here to help for anything you need!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.