Ordering was easy, (except from choosing which one!) 😆 Delivery was well communicated throughout. I messaged the day after ordering to ask if they could accommodate the personalised coin being... See more

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Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, United Kingdom
- 03452221501
- info@chuug.com
- chuug.com
Replied to 52% of negative reviews
Typically replies within 2 weeks
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Cheers 🍻 Chuug
I got one for my best friend amd myself. Great looking, easy to clean and just a unique beer mug/tankard.
Love it!

Reply from CHUUG
Disillusioned American in need of a new drinking ritual to cope!!!🤪
I'm from the USA and very much needed a superbly high quality new drinking vessel / Chuug to drown my sorrows for what America has become...🤪...!!!
My order was delivered on time, as
stated from Chuug staff, from Wales to Minnesota!!... what's more unbelievable is that it was delivered to my door at 2AM!!! By vampire delivery or who, no idea!!?? 😆
I'm blown away by the quality of materials and craftsmanship!!! This is a HUGE value and a damn awesome design!!!
I'm saving up to buy more Chuugs!!!
What a kickass product and name!!!
I gave a CHUUG to my husband and my…
I gave a CHUUG to my husband and my brother as a gift. They love them! The craftsmanship is superb. Very pleased with my purchase.

Reply from CHUUG
Looks great, but some quality concerns
I ordered this on 1/24 and it arrived on 2/9 (about 16 days). Not terrible, but longer than I expected. The tracking info provided never actually linked to a carrier, so I wasn’t able to track it — it just showed up one day.
The outside of the mug is beautiful. The wood looks great and I’m excited to see it develop a patina over time!
That said, there are a few issues. On first use, the metal insert left a noticeable metallic taste in my mouth. I’ve run it through the dishwasher a few times and it’s still there.
There’s also a small lip underneath the metal insert where water collects in the dishwasher. I worry that whatever I’m drinking could also get trapped under that edge. The insert screws into the base, but the metal doesn’t sit flush all the way around — there’s a visible gap on one side between the metal and the wood.
The inside of the wooden part of the mug is also still pretty rough and doesn’t seem fully sanded or sealed.
I really wanted to love this mug because the outside looks great, but the taste issue and the fit/gap concerns make me unsure how well this will hold up long term.
They are Amazing
They are Amazing! Very Cool! I Love them. Great for gifts.

Reply from CHUUG
Fabulous product and experience!!
Hi! I really like this mug / tankard. It’s a lovely mix of old school and newest tech and convenience. I haven’t gotten it out to Faire yet, but I can’t wait! The rope hands especially is such an attention grabber.
Shipping was INSANELY fast and from overseas, arrived without a hitch. I hardly ever wrote reviews, but this went so well, the product so good, well…here I am!
Unique but a couple of improvements maybe
I ordered 3 chuggs as gifts. These are really unique great products. There are a few bits that could require improvement. The metal insert does not match with the wooden outer coating this results in a small lip. I feel the rope will maybe not survive the test of time- I may be pleasantly surprised however I am pessimistic at the moment. In saying that on time delivery and great communication
Beautiful work
Shipped fast, and from the moment you take it out the box you feel the quality. No regrets here.

Reply from CHUUG
Excellent quality and beautiful
Excellent quality and beautiful! My husband loves it! Arrived earlier than expected! Only “negative” would be that I was unable to track the shipping.

Reply from CHUUG
Great shopping experience
Great shopping experience from ordering to delivery. The Chugg is for my husbands birthday, and is absolutely gorgeous quality. He is going to love it. I highly recommend this company,

Reply from CHUUG
Handles are not rigid as in rope is not…
Handles are not rigid as in rope is not stiffened so feels flimsy to hold weight of the tankard especially with weight of liquid inside, medallion coins not stuck in straight not fine craftsmanship to be honest only buy if on offer definitely not not worth 50 odd quid

Reply from CHUUG

Reply from CHUUG
Just like they said it was
Just like they said it was. Got to Oklahoma in the time they said it would. Incredible craftsmanship. Will be giving these to my friends for birthday gifts!!

Reply from CHUUG
Very well made
Very well made, great design with the screw out insert, however I have to be honest, it could be improved by being slightly wider. I cannot fit a hand inside it to wipe out the bottom properly.
Also, the rope handle was not in the best condition, seems rough and weathered rather than clean out of the box. I’m not completely dissatisfied, but for the price I felt a little deflated. Very good shipping time to Australia. Would buy again if you make one a little rounder
Great Odin's Raven!!
By the splintered shields of my ancestors! Why settle for glass when you can hold a literal piece of the forest? This rope-handled wooden tankard is so rugged it probably has its own Mead-Hall. It’s the only mug that makes you feel like you should be shouting orders at a crew of bearded men while you finish your lager. It's the chuggiest CHUUG I have ever chugged. So stop overthinking, grab the rope, and conquer the day with a CHUUG!"
The Best of the BEST
I appreciated how fast and efficient the company is. I didn't have to wait long at all for this first order. I love the quality of the product. It feels sturdy and the finishing in the ropes and wood feels to be of the finest quality. The steel innards if the tankard and plastic fastener seem to all have been machined and molded with high precision. My wife and I will most assuredly be placing more orders, so we can have all of the different wood and rope combinations. Well done, Chuug!!

Reply from CHUUG
Fantastic art work!
We are so happy with our purchase. They are awesome! The workmanship is very well done. Thank you from the USA👋

Reply from CHUUG
Great product well made and the biggest…
Great product well made and the biggest thing cold beer !!!!

Reply from CHUUG
Haven't received it yet
I ordered this mug, january twenty second.Still haven't received it.I'm being told that it was sent back to the manufacturer from the shipping.I've contacted the manufacturer several times they told me to wait till this monday, not happy so far
Fantastic
Fantastic! Ordering, creation and delivery all were perfect. I am very happy that I ordered them and the discount for two was much appreciated.

Reply from CHUUG
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