Claim hotline goes to a machine and it’s difficult to speak to an advisor .…
Tried to call claims hotline but the option the computer offered stated that the mobile number I was calling From did not exist and this is the number that stated on the policy. Tried twice and Eventually spoke to a lady who was not Overly understanding of the situation. Without going into too much detail, I would recommend to people reading this that they go to another insurance company in regards to their travel as there have been many issues with Churchill and they have not been resolved. Needless to say the Claim was rejected Due to the policy.
Unfortunately, I would not recommend this company and I’m dreadfully disappointed In this company.
Reply from Churchill Travel
Dear June,
Thank you for sharing your feedback. We understand your concerns and regret any inconvenience caused. However, it seems there has been a mix-up between two different businesses.
Churchill Travel is a travel agency based on Shelton Street, London, specializing in flights and holiday packages. We are not associated with any insurance services or claim hotlines.
We kindly recommend reaching out directly to the insurance company in question to address your concerns.
If you're ever planning a holiday, we'd be happy to assist you. Please feel free to contact us at office@churchilltravel.co.uk or visit our website at churchilltravel.co.uk.
Thank you for your understanding, and we wish you the best in resolving this matter.
Kind regards,
The Churchill Travel Team