Sudden and shocking rear-ending by a coach. Called Churchill. Smooth process but could be clearer communication between them, the car replacement, and the towing company. My car a write off, but w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
the assistance they offered when our car was hit as well as the care and support in getting a courtesy car sorted and of course the repairs itself. They really took the stress of this particular inci... See more
Company replied
The staff were extremely helpful and polite. My claim was complicated in that the person who hit my car did not leave their details. Churchill were excellent in that they traced the driver and their i... See more
Company replied
What an amazing place Avon house is , but better than that Kim the manager there is fantastic at her job and super friendly too. Nothing she won’t do to help make your lifestyle more positive and co... See more
Company replied
Company details
Information provided by various external sources
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
Contact info
United Kingdom
- churchill.com
4.4
Excellent
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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From the moment I contacted them I…
From the moment I contacted them I received excellent service. The staff were outstanding.
4 June 2026
Unprompted review
Reply from Churchill
We're so pleased to hear that you received excellent service from the moment you contacted us and that our staff were outstanding. Thank you for your kind words! Christy
Inefficient abd incompetent.
22 June 2026
Unprompted review
Reply from Churchill
We're sorry to see you feel this way about us, Chris. Please message us on the link below, so we can help you further. Thanks, Christy
m.me/churchill
Reply from Churchill
We are so glad to hear that our staff was professional, helpful, and understanding of your situation. Thank you for your kind words! Christy
Reply from Churchill
We're so glad you found our online process quick and easy, and our pricing good. We're also happy our staff was very helpful. Thank you for your feedback! Christy
Reply from Churchill
We're so glad you found our service excellent and easy to deal with. Thank you for your wonderful five-star review! Christy
Very easy to update personal…
Very easy to update personal information including payment,
6 July 2026
Reply from Churchill
We're so pleased to hear that you found updating your personal information, including payment details, to be a very easy process. Thank you for your feedback! Christy
Excellent product at an affordable…
Excellent product at an affordable price.
Obviously everyone will have different quotes due to their circumstances and type of cover requirements.
3 July 2026
Reply from Churchill
We're so happy to hear you found our product excellent and affordable! We appreciate you acknowledging the personalised nature of our quotes. Thank you for your positive feedback. Christy
Reply from Churchill
That's fantastic to hear! We're so pleased that you found the online process easy and that our premium met your expectations. Christy
Reply from Churchill
We're so pleased to hear that our team was able to assist you effectively through the online process. Thank you for sharing your positive feedback. Christy
Received renewal notice
Received renewal notice, and without any claims at all my car premium went up 160% for next years' cover. Just like that. Cancelled auto-renewal instantly. Comparison sites gave identical insurance quotes at @ 5%; and lots of choice
6 July 2026
Unprompted review
Reply from Churchill
We appreciate you sharing your concerns about the renewal premium increase. We understand how frustrating unexpected changes can be, especially without claims. Our prices are reviewed each year and reflect the changing costs and market conditions we face as an Insurer. They can go up or down from time to time. We hope you'll try us again for a quote when you're next shopping around for insurance. Thanks for your review. Christy
Very easy to go through website to get…
Very easy to go through website to get the correct insurance thank you
Spoke to someone on the phone who was also very helpful
3 July 2026
Reply from Churchill
We're so pleased you found our website easy to navigate for your insurance needs. It's great to hear our phone support was also very helpful. Alex
Reply from Churchill
We're delighted to hear that you found the application process easy and our pricing competitive. Thank you for your wonderful feedback! Alex
Reply from Churchill
We're so glad you had a great experience with us! We appreciate your kind words. Alex
I’m a pensioner and widow and was…
I’m a pensioner and widow and was extremely worried about dealing with a claim, but Churchill and the contractors were kind and efficient, keeping me updated at all times! Very satisfied.
8 June 2026
Unprompted review
Reply from Churchill
It's wonderful to hear that we were able to provide you with such a positive and reassuring experience during what can be a difficult time. We're so pleased that our team and contractors were kind, efficient, and kept you informed every step of the way. Alex
Would never use them again
Very disappointed with the treatment I got, called to cancel after the extortionate renal I got, couldn’t understand the lady on the phone and she cancelled my policy 3and a half weeks before it ended I was left with no car insurance for over 3 weeks and had only just payed the months instalment and they would not put me back on till the end of my policy all I got back from them was £1 75 disgusting phone service.
27 June 2026
Unprompted review
Reply from Churchill
Hi Jane, thank you for taking the time to share your experience with us. I'm truly sorry to hear about the frustrating experience you've had with our service, and it's concerning that you were left without car insurance.
We'd like the opportunity to investigate what happened and look into this for you. Please send us a message using the link below, and we'll be happy to help. Angelina
m.me/Churchill
Reply from Churchill
We're delighted to hear that you found getting a quote and purchasing your policy online to be an easy process. Thank you for your five-star review! Angelina
My recent insurance claim
I was treated with the utmost respect at all times and kept fully informed of all my actions whilst keeping me informed of all stages of the claim.
8 May 2026
Unprompted review
Reply from Churchill
It's brilliant to hear that you felt respected throughout your experience. It's great to know you were kept fully informed at every stage of your claim. Thank you for leaving us a five-star rating, Robert. Angelina
Reply from Churchill
We're happy to hear that you experienced great customer service. Thank you for your five-star review, Jagdev! Angelina
My house insurance renewal.
In June I spoke to your member of staff, Dominic, to renew my house insurance. He was very helpful and sympathetic to my recent bereavement. He was very patient and helped to sort out my house insurance. I later spoke to another representative, Chris, who took the payment for me. He was also very helpful.
I contacted the bereavement group earlier in the year and they facilitated changing the house insurance into my name. Every member of staff I had contact with were excellent. The sevice provided was professional and courteous.
2 July 2026
Reply from Churchill
We're truly sorry for your loss and are glad to hear our team, especially Dominic and Chris, provided compassionate and professional support during such a difficult time. It's wonderful to know our bereavement group also assisted you effectively. Thank you for sharing your positive experience, we appreciate it. Angelina
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