Due to circumstances I needed to take the private route for an operation. The medical group offering the treatment provided details of a 2 year interest free payment plan through their partners Chrys... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My transaction with Chrysalis Finance was remarkably straightforward. They were helpful and the contract was very clear, no confusing wording. It was clear from the start how much I would be paying pe... See more
Company replied
It was really easy to complete the application and apply for the loan. Loved the utility where you could see how much adeposit made to the monthly payments so you can tailor it to how much you want t... See more
Company replied
My application was dealt promptly and Iam very happy with the service that I have received. I was kept informed by an Email when myapplication was completed. The customer service from Chry... See more
Company replied
Company details
Written by the company
Chrysalis Finance are the UK’s largest ethical caring, and responsible lender in healthcare! Need private dental or healthcare treatment? Get the treatment you need, when you need it, with Chrysalis. Our payment options allow you to spread the cost of your treatment, paying in monthly instalments. No waiting list. No lengthy forms. No hassle. We're partnered with over 3,000 clinics. Find a Chrysalis Finance approved clinic by checking the list of partner clinics on our website. We care about you and your treatment. Acceptance is subject to status. Terms and Conditions apply.
Contact info
PO Box 404, Alderley Edge, Cheshire , SK9 0EA, Alderley Edge, United Kingdom
- 0333 32 32 230
- theteam@chrysalisfinance.com
- chrysalisfinance.co.uk
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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As a customer
As a customer, my experience with Chrysalis Finance has been excellent. The application process was quick, simple, and easy to understand. I received a prompt decision, and the team communicated clearly throughout the process, making everything stress-free.
What I think Chrysalis Finance does particularly well is making healthcare treatments more affordable and accessible through flexible payment options. They focus on customer convenience, provide a smooth application experience, and offer excellent customer service. Overall, they make it easier for customers to proceed with important treatments without the burden of paying the full cost upfront.
27 July 2026
Reply from Chrysalis Finance
Thank you so much for your fantastic review, Veronica. We're delighted to hear that you found the entire experience quick, simple and stress-free. It's especially lovely to know that our flexible payment options and clear communication helped make your healthcare more accessible. We really appreciate you taking the time to share such detailed feedback.
Many thanks,
Betty at Chrysalis Finance
Easy
Easy to do. Handled effectively although I was firstly given inaccurate information.
22 July 2026
Reply from Chrysalis Finance
Thank you for your review, Michael. We're pleased that you found the overall process easy and that everything was handled effectively. We're sorry that you initially received inaccurate information, but we appreciate you bringing this to our attention. Thank you again for your valuable feedback.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review, Robert. We're delighted to hear that arranging your interest-free finance was easy. We appreciate your feedback and thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review. We're pleased to hear that you found everything easy to set up. Thank you for choosing Chrysalis Finance, and we appreciate your feedback.
Many thanks,
Betty at Chrysalis Finance
Very efficient application and approval…
Very efficient application and approval service. Extremely pleased with service
27 July 2026
Reply from Chrysalis Finance
Thank you for your review, George. We're delighted to hear that you were pleased with our application and approval process. Thank you for your kind feedback, and we're glad we could help with your healthcare finance.
Many thanks,
Betty at Chrysalis Finance
Great Company.
Everything was set up prior to my surgery. Very easy to do really appreciate it.
27 July 2026
Reply from Chrysalis Finance
Thank you so much for your lovely review, Jeanette. We're pleased that everything was arranged ahead of your surgery and that you found the process easy from start to finish. We hope everything goes well and wish you a speedy recovery.
Many thanks,
Betty at Chrysalis Finance
You gave clear instructions and…
You gave clear instructions and procedure and implemented them with no hassle.
27 July 2026
Reply from Chrysalis Finance
Thank you for your kind review. We're delighted that you found our instructions clear and that everything was completed without any hassle. We appreciate you taking the time to leave us your feedback.
Many thanks,
Betty at Chrysalis Finance
Excellent service
Excellent service, easy to apply for the loan and was kept updated during the process. Would definitely recommend to anyone who wants to go private and spread the cost comfortably.
27 July 2026
Reply from Chrysalis Finance
Thank you for your fantastic review, Adam. We're delighted that your application was easy and that our updates kept you informed throughout the process. Thank you as well for recommending Chrysalis Finance, it really does mean a lot to us. We wish you all the very best with your treatment.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review. We're so pleased to hear that you found everything straightforward and speedy and that our communication kept you updated throughout. Thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review, Phil. We're really pleased to hear everything went according to plan and that arranging your finance helped take some of the stress away. We hope your treatment and recovery go smoothly.
Many thanks,
Betty at Chrysalis Finance
The application was quick and easy
The application was quick and easy. Once all details had been furnished, the checks were completed and the loan approved really fast. Correspondence is clear and comprehensive.
27 July 2026
Reply from Chrysalis Finance
Thank you for your lovely review, Nicky. It's wonderful to hear that your application was quick and easy and that your approval came through so quickly. We're also pleased that you found our communication clear and informative throughout the process.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review, John. We're delighted that you found our service efficient, helpful and of a high standard. Your feedback is greatly appreciated, and we're pleased we could assist you.
Many thanks,
Betty at Chrysalis Finance
Straightforward process
The processing of the finance was easy and quick. Communication was excellent before and after the application.
22 July 2026
Reply from Chrysalis Finance
Thank you for your lovely feedback, Alison. We're pleased to hear that arranging your finance was both easy and quick and that our communication kept you informed before and after your application. Thank you for taking the time to share your experience.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review. We're delighted that you've found the process simple and straightforward so far. We appreciate your feedback and thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
very easy and quick process
very easy and quick process - no worries and everything was paid for and on time, with emails informing me each step of the way
20 July 2026
Reply from Chrysalis Finance
Thank you for your wonderful review, Enda. We're delighted that everything was completed quickly and without any worries, and that our email updates kept you informed every step of the way. It's great to know everything was paid on time, allowing you to focus on your treatment.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Hi Stacy,
It's fantastic to hear that you found our application process simple and that you received a quick response. We know that arranging finance for healthcare can feel like a big step, so we're pleased we could make the process straightforward for you. Thank you for taking the time to leave us your lovely feedback. We hope all goes well with your treatment!
Many thanks,
Betty at Chrysalis Finance
Very helpful when on the telephone and…
Very helpful when on the telephone and online
Explained everything in layman's terms
22 July 2026
Reply from Chrysalis Finance
Hi Anne,
Thank you for your wonderful review. We're so pleased to hear that you found our team helpful both over the phone and online, and that everything was explained clearly and in easy-to-understand terms. We always want our customers to feel informed and supported throughout the process. We really appreciate your feedback and wish you all the very best.
Many thanks,
Betty at Chrysalis Finance
Great and clear communication
Great and clear communication.
Service is of high standards.
23 July 2026
Reply from Chrysalis Finance
Hi Areej,
Thank you for your kind words! It's great to hear that you experienced clear communication and a high standard of service from our team. Providing excellent customer care is something we pride ourselves on, so your feedback means a lot. We hope you have a wonderful day!
Many thanks,
Betty at Chrysalis Finance
All was efficient and straightforward
All was efficient and straightforward. My only down feedback was that the final communication with payment date set up etc came on the day before hospital admission, I was away from home as the hospital was far away, and it was very inconvenient ( did not have all my access info for banks etc to hand) to transact at that time. A few days earlier or later ( after discharge) would be more thoughtful. Thank you.
21 July 2026
Reply from Chrysalis Finance
Hi David,
Thank you for taking the time to leave us your thoughtful review. We're delighted to hear that you found the process efficient and straightforward. We also really appreciate your feedback regarding the timing of the payment communications. Customer feedback like yours is invaluable, and we'll be sure to share your comments with the relevant team as we continue looking for ways to improve our service. We hope everything went well with your treatment, and thank you again for your review.
Many thanks,
Betty at Chrysalis Finance
GOOD UNCOMPLICTED SERVICE
It was simple on line after answering a few relevant financial questions.
23 July 2026
Reply from Chrysalis Finance
Hi Catherine,
Thank you for your lovely review! We're so pleased to hear that you found the process uncomplicated and easy to complete online. Making healthcare finance simple and accessible is exactly what we aim for. We really appreciate your feedback and wish you all the best.
Many thanks,
Betty at Chrysalis Finance
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