***UPDATE*** Following on from my review I did receive a new item, including all parts which I am very appreciative of. Still lack of communication from the company but have to say I am very please... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my purchase of a garden umbrella - easy to order and came very quickly. The only slight negative is that unlike others I’ve had in the past it doesn’t have a strap to wrap around t... See more
Company replied
Great company delivery was really quick, response from customer services was excellent. Item is high quality and as described. Would highly recommend, we have since gone on to buy more products from... See more
Company replied
Ordering process was easy. Parasol arrived quickly, very well packed and with excellent assembly instructions. The parasol is a quality build, robust and solid. It took two of us to assemble it but it... See more
Company replied
Company details
Written by the company
Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
Why Choose Christow?
Written by the company
- Affordable Quality
- Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget.
- UK Based
- We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
Free UK Delivery
No Minimum Purchase
Purchases completed before 2pm will be dispatched the same day.
Contact info
This Is It Stores Online, Amy House, 8 Wentworth Road, Heathfield , TQ12 6TL, Newton Abbot, United Kingdom
- 0345 519 1599
- sales@christow.co.uk
- christow.co.uk
Up to 63% Off
4.5
Excellent
13K reviews
Asks customers to review
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I have used Christow before they are…
I have used Christow before they are quick to deliver and their goods are great quality.
1 July 2026
Reply from Christow
Hi, thank you for your lovely review! We're delighted to hear you've enjoyed our quick delivery and quality products. We really appreciate your continued support!
Easy ordering process
Easy ordering process, good communication throughout and excellent product at a competitive price. Satisfied customer, who based on this transaction, would recommend this company.
9 July 2026
Reply from Christow
Hi, thank you for your great review! We're so pleased you enjoyed the easy ordering process and were happy with the quality and value. Thanks for your recommendation!
Rubbish customer service
Having ordered from Christow previously and being very impressed with their value for money and prompt delivery times we placed another order on 22nd June. However, part of the order did not arrive despite receiving an email to say it had been dispatched.
I have tried speaking to customer service but they are unable to speak to me because of data protection (my husband cannot access a phone during the opening time). He then sent emails and we have not had a satisfactory response and are still awaiting delivery of our parasol base!
Great company let down tremendously by below par customer service!!
11 July 2026
Unprompted review
Excellent customer service
I ordered a tressel table - unfortunately it was damaged but they sent a new one straight away and it’s been out to use and is great. I appreciate the swift customer service - which was via email and chat.
20 July 2026
Reply from Christow
Thank you for your wonderful review! We're sorry to hear your original table arrived damaged, but we're delighted we could resolve this quickly for you. We're pleased you're happy with your replacement and really appreciate your kind words about our customer service.
Reply from Christow
Thank you for your review! We're so pleased to hear you’re happy with your purchase and that your delivery experience was positive. We really appreciate your feedback and support!
Reply from Christow
Thank you for your lovely review! We're delighted to hear you were pleased with the quality of your products and that your delivery arrived promptly. We really appreciate your support!
Good company
I ordered something. It came quickly. It was what I ordered. It was a good product. It was a fair price. What else could I want?
15 July 2026
Unprompted review
Reply from Christow
Thank you for your fantastic review! We're delighted to hear your order arrived quickly, was exactly as expected, and offered great value for money. We really appreciate your support and hope to serve you again in the future!
Don’t use Evri Delivery service
Don’t use Evri Delivery service, they are consistently bad. Still waiting for them to pick up packages to be returned to Christow after making an arrangement for collection Monday and still waiting (Wednesday )
20 July 2026
Unprompted review
Reply from Christow
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Very poor communication
Very poor communication. Their returns system does not work - I am still awaiting a collection for a returned item nearly 2 weeks later, and Christow do not answer their emails and their phone system hangs up on you as they are “too busy”. Would not recommend or buy from again.
6 July 2026
Reply from Christow
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Disappointed
The parasol was delivered promptly and well packed. The unit its self was rather poor aluminium rivets in plastic joints. Only with 2 days use in a light breeze the unit was showing its weakness. The returns process is totally automated you can’t speak to a human and it directs you to the worst courier company in the uk ( EVRI ).
They are now 3 days late collecting the return and their chat bot is terrible. You can’t talk to a evri employee and you’re lucky to get a sensible reply with 24-36 hours via email.
My experience stay away.
20 July 2026
Unprompted review
Reply from Christow
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Lovely product but instructions a problem
I had need to contact the company. The email response time was far too long. The company did warn you in advance of a delay but it was not great.
1 July 2026
Reply from Christow
Thank you for your review and for sharing your feedback. We're pleased to hear you love the product, and we apologise for the delay in our response time. We appreciate your patience and will continue working to improve our communication and support experience.
Great product at an attractive price…
Great product at an attractive price point. The instructions were good and easy to follow. Assembly took just 5 minutes.
15 July 2026
Unprompted review
Reply from Christow
Thank you for your fantastic review! We're delighted to hear you were pleased with the value, found the instructions easy to follow, and had everything assembled in just a few minutes. We really appreciate your feedback!
Very quick delivery and service
Very quick delivery and service. Shelving unit as detailed.
1 July 2026
Reply from Christow
Thank you for your review! We're so pleased to hear you were happy with the quick delivery and service, and that the shelving unit met your expectations. We hope you enjoy using it!
Reply from Christow
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Delivery made in a short time and assembly easy to follow
Delivery made in a short time
Assembly easy to follow
Once assembled furniture was stable
8 July 2026
Reply from Christow
Thank you for your review! We're delighted to hear your order arrived quickly, the assembly instructions were easy to follow, and that you're pleased with the finished furniture. We really appreciate your feedback!
Reliablein all aspects of on line purchase
Good communication, excellent product, reasonable price.
8 July 2026
Reply from Christow
Thank you for your wonderful review! We're delighted to hear you were happy with our communication, the quality of your product, and the value we offer. We really appreciate your support!
Great customer service thank you!
8 July 2026
Reply from Christow
Thank you for your kind words! We're so pleased to hear you had a great experience with our customer service. We really appreciate your support!
Very good communication
Very good communication. Quick delivery. Very happy with my purchase.
8 July 2026
Reply from Christow
Thank you for your lovely review! We're delighted to hear you were happy with our communication, quick delivery, and your purchase. We really appreciate your support!
Loved my umbrella but lack of after sale support
Loved my umbrella, perfect colour for my garden, picked a base that said compatible! 11kg..Turned out it wasn't. In print further down it said was ok if put through table! 22kg needed otherwise! I emailed company to explain my circumstances and why umbrella was important to me, Up till now nine days later have had no reply to my email!! Tried calling, phone just says cannot connect! Total lack of customer support. Really disappointed as was so pleased I’d ordered from a local company and expected better from them! Have now returned base awaiting refund as was picked up by Evri four days ago, So we shall see if that is now going to be an issue receiving! Very disappointed customer.
6 July 2026
Reply from Christow
Thank you for your feedback. We're pleased you love your umbrella, but we're sorry to hear about the issues with the base and the difficulty contacting us. We apologise for the frustration caused and appreciate your comments as we work to improve our service.
The product I ordered was a very…
The product I ordered was a very reasonable price and came on the date promised. I was very happy with it.
7 July 2026
Reply from Christow
Thank you for your lovely review! We're pleased you're happy with your purchase, the price, and the delivery service. We really appreciate your feedback!
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