Christmas Letters From Santa Reviews 

1,375
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressively quick delivery times and the wonderful, authentic details included in the beautifully crafted personalized holiday letters. Many family members are consistently thrilled to see how excited young children get when opening these magical packages filled with special certificates and fun stickers. However, some people mentioned that they unfortunately never received their important orders or experienced frustrating delivery delays during the busy winter season. A few reviewers also noted missing items, such as incomplete orders or noticeable discrepancies in the specific add-on components that were originally purchased online.

What people talk about most

Product

People report high satisfaction with the product, describing the personalized letters as magical, authentic,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that letters arrive... See more

Order

Customers consistently note positive experiences with order processes, highlighting that it is really easy to... See more

Quality

Customers felt immense satisfaction with the quality, praising the realistic appearance, beautiful details,... See more

Service

Users describe positive interactions with service, highlighting exceptional satisfaction and fast delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thankyou, my Grandson was so excited to tell me about his letter, that he knew was a real one as it included the names of his brothers AND the name of the village!! The activity pages were an extra sp... See more

Rated 5 out of 5 stars

Such a brilliant creative and truly magical idea for children who half believe in the story of Christmas, Santa Claus, elves and reindeers. I wish there were such letters for my children so... See more

Rated 5 out of 5 stars

You do an amazing job writing the children’s Christmas letters. I would highly recommend your company to everyone as to see the response on your child’s face when you read what you have written espe... See more

Rated 5 out of 5 stars

Each year my grandchildren wait in anticipation for the Letter from Santa addressed to each personally. They are amazed at how he "knows" so much about them. These letters are put into their photo a... See more


Company details

  1. Christmas Market

Written by the company

Create a high quality personalized Christmas letter from Santa in minutes with free worldwide delivery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,375)

247 reviews in the last 12 months

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Rated 4 out of 5 stars

Good choice of letter

I have been sending these letters for many years. I will be continuing this as we have a further two new additions to the family. Each of our grandchildren love them and are so excited when they arrive. They’re easy to do and just adding a friends name in there make it more special

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Another brilliant letter

Another brilliant letter, part of many wonderful letters from you that have helped to make Christmas so magical for my child. Can’t say thank you enough. Will be ordering again next Christmas.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

A Christmas Tradition

I have used ‘Christmas Letters from Santa’ for several years now. Initially for niece’s daughters who lived in USA. They looked forward to their letters and were relieved when they got confirmation as to their status on ‘The List’. Including friends names was also welcome. They have grown older now , however I’ve continued the tradition with my grandsons who welcome theirs letters with the same enthusiasm. The multiple choices for paragraphs is helpful to ensure they never receive the same letter.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic

I decided to send 3 separate letters to our grandchildren so they each had their own personalised letter from Santa. At 7,6 &5 they absolutely loved it. They were so excited & eager to share this magical moment with Nanny! The letter arrived early December with no trouble. I would definitely recommend this to anyone….

13 December 2025
Unprompted review
Rated 5 out of 5 stars

My daughter was all excited to hear…

My daughter was all excited to hear that's santa sent her a letter for Christmas and how he gave her a colouring sheet aswell and that she got her toy kitchen so was well worth it well please with it thank u

25 December 2025
Unprompted review
Rated 4 out of 5 stars

Lovely letters; add-ons a little pricey

Really good amount of detail in the letter and could personalise in different ways (eg we included something about our new pets which made their day!). Letter was nicely printed and arrived promptly. Add on were a little expensive for what they were (eg £1 for a single temporary tattoo) so not as good value for money.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Happy Granddaughter!!!

I ordered one for my granddaughter and it was brilliant!! She was delighted and the badge was so lovely. Received it at the start of December and no problems whatsoever. Will definitely use this site again.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Grandson over three moon.

My Grandson was over the moon when he received Santa's letter, very proffesional looking, especially with the seal stamp.

My Son and Daughter inlaw were very impressed also.

Will now order again, next year, and also another for his younger brother.

Recommended.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Saved my Grandsons Christmas

Order a letter for my Wife, she loved it lol. My Granddaughter was upset she didn't receive a letter, so I set about ordering 3 more. I adjusted the wording for each letter and had them sent. The first round didn't arrive (no fault of Letters from Santa) ask for reprints and they arrived 3days later.

My Grandson was on the verge of staying up waiting, to prove Santa didn't exist, and in the letter I had opted for the 'remember Santa doesn't deliver presents to children who are not asleep' text haha. He read it, and was mortified that Santa knew. Perfect Save.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed i ordered 2 letters

Very disappointed i ordered 2 letters. 1 being a first Christmas one. I ordered them at the beginning of November and paid extra for them to come early. 1 of the letters came but woth none of the extras that I again paid extras for, i emailled the company to be told that they were sorry they would be sent out again. I never got the 2nd letter and still dont have it now, the 2nd letter was the 1st christmas one. I should have had 2 letters both with; good child badge, good child certificate, activity pack and envelope with wax seal. Will NEVER use again

24 December 2025
Unprompted review
Rated 5 out of 5 stars

This is 3rd year ...

This is 3rd year I got Santa letter for my 5yr old Grandaughter.She loved it.I certainly recommend this as you can personalise it & the extras are worth adding in too.

18 November 2025
Unprompted review
Rated 4 out of 5 stars

Nice letter for special memory - not exactly what was ordered so recommend you check before Christmas

Ordered in November and arrived in good time for Christmas. I had ordered a letter and a good list certificate but got 2 copies of the letter instead - not a problem as I intercepted them to check them anyway after reading a couple of reviews that said they received the wrong letter inside. Letter itself was very nice with the seal and I liked the personalisation. Not the best attention to detail on what was ordered but the product was really nice, created a special moment on Christmas Eve (and means I have a spare for letter my daughter’s memory box should her little brother get his hands on the original!)

8 January 2026
Unprompted review

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