I had a great experience with this law firm. They handled my case professionally throughout the entire process and were always knowledgeable, responsive, and very helpful. A special thank you to Brean... See more
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My experience with Chris and Frank has been great. They made me feel at ease with the whole process from the start. My attorney, Bree, has been clear about everything from the start. She’s answered al... See more
Company replied
I had such a wonderful experience with this law office after being involved in an accident. From the beginning, I felt supported and taken care of, and Lindsey in particular was absolutely amazing.... See more
Company replied
I had a very positive experience working with my attorney. From the beginning, they were professional, knowledgeable, and genuinely committed to helping me through the entire process. They took the ti... See more
Company details
Written by the company
Chris and Frank Accident Attorneys are a team of experienced legal professionals dedicated to helping individuals who have been injured in accidents in California. We pride ourselves on our exceptional customer service and proven track record of success, having won over $100 million for our clients. We are committed to providing personalized attention and fighting tirelessly to secure the best possible outcome for each case. Our commitment to excellence is reflected in our BBB A+ rating and numerous 5-star Google reviews. We offer free consultations and work on a contingency fee basis, meaning you only pay if we win your case.
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Contact info
20250 SW Birch St, 92660, Newport Beach, United States
- 800-799-1044
- trustpilot@chrisandfrank.com
- chrisandfrank.com
4.6
Excellent
21 reviews
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Horrible Experience
Horrible, unprofessional team. Very rude. Not once did we hear from our attorney until months later when we had to request to please speak to our actual attorney not assistants, case workers etc. Not once did our attorney call us, introduce themselves, send us a welcome letter, nor came to meet us as other firms do. When you call their office you get sent to a call center where the people are a 3rd party who can't answer any questions. We were assigned one attorney at the beginning of our case, Ivette Hernandez and then when we finally spoke to an actual attorney per our request, MONTHS into our case, it was a different attorney. We asked what happened to our assigned attorney and the new attorney had the audacity to LIE and say he was always assigned on the case. Since that conversation the firm admitted that he lied and that our original attorney was no longer working there. It's a huge mess. We were never notified of the change or the transition of attorney, if she quit, if she was fired, we were just left in the dark and lied to. Please save yourself the trouble and pick another professional team- one that has the courtsey to at the bare minimum introduce you to the attorney on your case.
Already posted this once and only AFTER it was posted did they reach out to apologize. We offered an olive branch and invited them to our home to discuss going forward and they declined to come. Their ego wouldn't allow them to come to us and suggested us going to them... after we were already in an accident, car totaled, not driving, & avoiding long drives, Ubers and freeways.
1 July 2024
Unprompted review
Reply from Chris and Frank Accident Attorneys
We are so sorry that we let you down. We are always trying to learn, and how to improve with each customer contact. Thank you for sharing your honest thoughts with us here.
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