Chosenbyjessica Reviews 

93
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers had a great experience with this company. Customers frequently mention that orders arrive very quickly, and they are consistently impressed by how securely and carefully everything is packaged. People are also genuinely delighted with the stunning design, craftsmanship, and overall quality of the items they purchase for their homes. However, some customers also noted that a few items occasionally arrived damaged, faulty, or with minor marks. A few other people also felt that dealing with the return process, missing items, and associated fees was rather disappointing and frustrating. Buyers frequently mention that customer service responds quickly to resolve order problems.

What people talk about most

Product

Users describe positive interactions with product, expressing overwhelming satisfaction with the exceptional... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made products... See more

Delivery service

Consumers find delivery service to be efficient, with reviewers frequently praising the fast shipping times... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers highlight quick delivery and... See more

Service

People report positive experiences with service, often highlighting exceptional quality, fast delivery, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A little sceptical in ordering to a lesser known company but so glad I did! Postage and communication was excellent! Products arrived (very quickly) when expected, very well packaged and with a lovel... See more

Rated 5 out of 5 stars

Stumbled across this website a week ago when looking to update my front room lamp - ended up buying a lamp and more! Such gorgeous sculptures and really fast, well packaged delivery. Had to return a j... See more

Rated 5 out of 5 stars

Fantastic! Beautiful products. Got a few rustic looking table lamps. A couple of striped kitchen aprons. Customer service (Olivia) was great. I wanted a couple of spare light shades and was able... See more

Rated 5 out of 5 stars

Delighted with my beautiful table lamp. I love it and have received so many flattering comments. I’d been looking for ages to get something a little different and there were some great choices on the... See more



Contact info

4.1

Great

TrustScore 4 out of 5

93 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.1

All reviews

(93)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

Expensive returns leaving the buyer heavily out of pocket

Products are quite nice quality. Unfortunately it hasn’t been a good experience when needing to return items. My 4 items were sent in 6 separate packages and unfortunately as they weren’t suitable they all had to be returned. The buyer foots the returns bill (I felt that this wasn’t made clear until the returns form had been completed) and it has cost me almost £10 per package to return. This is disappointing for a high end package where you’re already spending £400 ish on items. I like to support small local businesses but I feel very robbed and will stick to the bigger companies whose returns don’t leave me so much out of pocket if their products aren’t quite right. I wouldn’t recommend this company based on this experience.

8 April 2025
Unprompted review
Chosenbyjessica logo

Reply from Chosenbyjessica

Thank you for your feedback. We are glad you found the lamps to be of "nice quality" and "high end". I am sorry you found the returns experience disappointing. Large orders like this are sent in the appropriate number of boxes to protect the items and ensure our products arrive safely which is important to the vast majority of our customers.

Our company received a platinum service award in 2024 for this reason.

All our returns information is made clear on our returns page and available on each product page. We offer all customers an industry leading 100 days no quibble returns as we understand getting the right look at home is important and returns are sometimes necessary.

We understand your concerns regarding the cost however we did suggest a trusted courier who were able to collect from your door from £4.80 per box. Your choice to go with a different courier is out of our control.

Rated 5 out of 5 stars

Excellent👌👌👌

Wow, ordered the saxophone jazz ornament, arrived well packaged and when unpacked looks amazing, have ordered 2 more to join the sax player. First class. Thank you.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Just as seen in the photos

Just as seen in the photos. The vase dod have some paint defect on the inside but it didn't bother me as you cannot see it. Just wanted to leave this here for others to feel reasured that it is a genuine website. Very quick delivery also (with me in 2 days)

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Ordered a beautiful lamp before christmas which arrived very promptly. Unfortunately the lamp had a small flaw on it. I messaged the Facebook page and within 24 hours they had posted the new lamp and Royal Mail appeared at my door to collect the flawed one. Exceptional customer service and I absolutely love my lamp! Would highly recommend. Thank you.

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

It’s not often I write reviews, but the customer service I received just before Christmas exceed my expectations. I ordered 2 lamps for a newly decorated bedroom, threw out all packaging before trying, and realised days before family arriving for Xmas 1 of the lamps didn’t work. Adam replied to my email and sent a replacement on 24 hr delivery. I love the products and service they deliver. Highly recommend and trust

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

I ordered a beautiful lamp - unfortunately there was a slight mark in the base. Adam was so helpful and arranged an exchange immediately - my new base arrived the following day and I’m absolutely thrilled with it. The quality of the lamp and the fantastic customer service of this company are exemplary! I will certainly be purchasing again. Thank you Adam for such a positive experience.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful quality items. Highly recommend.

Came across this site by chance and I'm so glad I did. Beautiful quality items. I've purchased a lamp and a couple of vases so far and have recommended to family and friends. The blue vase I purchased is stunning and great value for money. Delivery is fast. Will definitely be using again.

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Great lamp

Great lamp, really well packaged and speedy delivery, lovely hand written thank you note too, good to know you are helping someone’s business.

16 October 2024
Unprompted review
Rated 1 out of 5 stars

Another one of these companies where…

Another one of these companies where you buy something nice for your wife but subsequently get bombarded with 20% discount offers. No, I don’t need 3 emails per week for the same discount code. No, I don’t like knowing I was fleeced by paying full price and then having discount codes waved in my face.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Received my order and immediately placed another order for more. Beautiful quality, packaged well and fast delivery.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a bedroom lamp just three days…

Ordered a bedroom lamp just three days ago and it arrived today well packaged and protected. The bedside lamp is really nice quality and very reasonably priced compared to other suppliers including my local store and shopping centre.
I would definitely use Chosen by Jessica again 10/10 for quality and delivery.

29 July 2024
Unprompted review
Rated 1 out of 5 stars

I purchased the wrong item by mistake…

I purchased the wrong item by mistake and have sent quite a few emails with regards to sending the item back but they don't seem to have a system of returns.Mist companies have free returns but this company doesn't seem to have this.

23 July 2024
Unprompted review
Chosenbyjessica logo

Reply from Chosenbyjessica

Hi Pauline,

We are sorry you are not happy. We understand you have purchased this item by mistake and have simply suggested if you return it to us as normal, we will send the item you wish to have in exchange and stand the additional postage costs with this delivery ourselves. Reviewing your emails, it is not possible for us to send somebody to collect the item you purchased by mistake from your house.

For any other customers reading this, we would invite you to take a look at our website and Feefo reviews where we ask all customers to leave a review of their experience. Our returns policy is listed on each page and in a dedicated delivery / returns section underneath each product description to be as clear as is possible. Should you wish to return you have 100 days from purchase to fill out the form on the returns page and send your item back. No quibble.

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