choptones.com Reviews 172

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

After years of touring internationally and playing everything from large theaters to arenas, I've tried countless profiles and tone packs. ChopTones consistently delivers the most authentic, mix-rea... See more

Rated 4 out of 5 stars

As someone who is just getting into guitar, they gave me the impression my Amp would be compatible. As someone who is new to playing guitar, and having very limited knowledge on the Hardware/Software... See more

Company replied

Rated 5 out of 5 stars

Awesome amp captures these Metallica captures were just very accurate and easy to use. Can’t say enough good things about them and the rigs were great just a small input gain adjustment to match my gu... See more

Rated 5 out of 5 stars

I'm very happy with my first Choptones order for Helix Floor – everything went quite smoothly; you just have to check which patches work well with which IRs. I ordered the Strat Pack 1 and the Rock Pa... See more


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4.3

Excellent

TrustScore 4.5 out of 5

172 reviews

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Rated 1 out of 5 stars

High Voltage Pack for Tonex

I’m sorry but the High Voltage Pack for Tonex sound bad, I’m not sure if its me or what else. I also tres with other cab but that didnt help much
I have earlier bought some packs for my Mooer and my Mighty Pro and these sounded great

4 May 2026
Unprompted review
choptones.com logo

Reply from choptones.com

Hi,

We’re sorry to hear the High Voltage pack did not meet your expectations.

However, the IK Multimedia TONEX captures in this pack are designed to sound exactly as demonstrated in our demos, and they should be used with the original included cab configuration. Replacing the cabs will significantly change the final result and does not reflect the intended tone.

Since you mentioned that our Mooer and Mighty Pro packs sounded great, this suggests the issue is likely related to the current setup rather than the captures themselves.

We also could not find any support request from you before this review. We are always happy to help customers troubleshoot setup issues, so feel free to contact us and we’ll gladly assist you step by step.

Best regards,
Choptones Team

Rated 1 out of 5 stars

Don’t waist your money

I just purchased several tone packs from ChopTones, and the experience has been disappointing.

The biggest issue is that the presets are not truly “play-ready” as advertised. Instead of loading up and immediately getting usable tones, I had to spend additional time configuring signal chains, matching cabinets, and dialing things in just to get a basic sound. That level of setup shouldn’t be necessary at this price point.

Even after getting everything connected properly, the tones themselves didn’t meet expectations. Many of the presets sounded underwhelming and required further tweaking to be usable in a real playing.

For a paid product, I expect a plug-and-play experience with tones that are immediately inspiring. Unfortunately, that wasn’t the case here. Between the extra setup time and the lackluster sound quality, I don’t feel the product delivers good value.

I want a refund but the website doesn’t allow it. So don’t throw out your money “Buyer Beware” I’ve found other providers whose presets load correctly, require minimal adjustment, and sound significantly better right out of the box.
Chop Tones Please give me my money back!

25 April 2026
choptones.com logo

Reply from choptones.com

Hi,

Thank you for your feedback.

We’re genuinely sorry to hear about your experience, but we need to clarify a few important points.

First, we were unable to find any support request from you following your purchase. We are always available to assist our customers, and most setup-related issues can be quickly resolved with proper guidance. Leaving a negative review without contacting support does not reflect the actual assistance we provide.

Regarding your concerns, our presets are designed to be “play-ready” once correctly loaded, including the proper assignment of IRs where required. This is a standard requirement across all major platforms and does not depend on our products, but on how each device handles presets and external files.

If IRs are not loaded or assigned exactly as specified in the included Readme, the resulting tone will be significantly different—often perceived as weak or unusable. Based on your description, this is the most likely cause of the issue.

We also want to clarify that all tones featured in our demos and playthroughs are exactly the ones included in the packs, with no post-processing applied. What you hear is what you get—provided the presets are correctly installed.

Additionally, we provide a dedicated Tutorials section covering the loading process for platforms such as Fractal Audio Systems Axe-Fx and others, precisely to help users achieve the intended results without unnecessary trial and error.

As clearly stated in our store policy, we do not offer refunds on digital products. However, this does not mean we leave customers unsupported—on the contrary, we are fully committed to helping you get the expected outcome.

We strongly encourage you to contact us directly and share a short video of your loading process and current setup. This will allow us to identify the issue quickly and guide you step by step.

We stand behind the quality of our products and are confident that, once properly configured, they will meet your expectations.

Best regards,
Choptones Team

Rated 5 out of 5 stars

GREAT PRODUCTS

GREAT PRODUCTS, SOUND ABSOLUTELY AWESOME IN THE HEADRUSH PRIME, DEFINITELY ORDERING MORE

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Solid Kemper captures and IR’s

Both the amount captures and can IR’s I purchased are great representations. Picked up one of the Laney cabs IR’s close to my own and to my ear a great match with characteristics expected.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Best rigs for the Kemper I have ever…

Best rigs for the Kemper I have ever tried. I actually deleted all the factory rigs on the only ones left are Chop Tones Just Play series. Can’t wait to try some rigs with the new Profiler 2.0 profiles.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Phenominal Tone Captures

Phenominal tone captures of the Mesa Boogie Mark IV 6L6! I dialed in a tone that I really enjoy within 30 minutes. I tried OwnHammer IRs on the profile I used, but went back to the ChopTone original cabinet, it simply had the sound I wanted to hear. The .pdf detail of amp settings, cabinets, and mics is a great addition to the product. Extremely high value for the price point. I'll be a repeat customer.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

The best IRs and Preset of the world!

The best IRs and Preset of the world!
I've been using Choptones packs (Presets, Amp Pack, IRs) for years and I can honestly say that they are the best of all. Especially, the team always gets updated and they've improved dramatically throughout the years.
I gave a chance to a few others competitors as comparison but there's no point at all.
Choptones is the best!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Great tones

I wish I would have known about choptones sooner, really great tones, have bought quite a bit, keep it up!!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Love their tones!

I have purchased several tones and they are all amazing! Great selection of tones across different brands. Will be back for more!

6 April 2026
Unprompted review
Rated 1 out of 5 stars

The preset received did not translated…

The preset received did not translated as advertised. It did not sound remotely close to the video
When l reached out via email there's was not a response with a posture of helping even though l asked for advice
Will not be buying again....

Respectfully

Uly

1 April 2026
Unprompted review
choptones.com logo

Reply from choptones.com

Thank you for your review, Uly.

We are sorry to hear about your experience, but we need to clarify a few important points. First, we have no record of any email or chat request from you. We checked our support channels and found no message asking for help.

Second, the product delivers the same tones demonstrated in the videos. When a preset sounds very different from the demo, this is usually due to an incorrect setup, missing or improperly loaded IRs, or failure to follow the instructions included in the readme file.

We are always willing to assist customers with setup issues, but it is not accurate to say support was unavailable when no support request was actually received by us.

If you still want help, contact us directly with your order information and we will be glad to assist.

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