ChopChop Reviews 

I recently placed an order through the Chop Chop by Sainsbury’s app, and unfortunately, it was a very disappointing experience. Despite the order never arriving, I contacted customer care, who assured me they would follow up with the store and get back to me. However, 48 hours later, I still hadn't received any communication or update.

It’s frustrating to deal with poor service, especially when the promised resolution is never followed through. I expected better from Sainsbury’s and am extremely disappointed by both the non-delivery and the lack of response.

Woul rate -5 if I could. Appalling service for the second time. 1st time order took over 3 hours and half of items missing. Today 4 hours after order accepted no delivery despite them taking money and calling customer service 2 hours after order placed. DO NOT USE. Just Eat, Uber far better options!!

I would give no stars if I could. Thieving scammers! I order shopping for my disabled father. He was desperate for an item so I thought I’d use ChopChop. Spent £40. Item never turned up but they claim it was delivered. I have argued with their customer service four times now and in the last time they suggested I do a charge back with my bank rather than them refunding me. Absolutely shocking. Twice they have said they will call me back within 3 days but never have. They have a separate customer service to the usual Sainsbury’s number. Makes me question if it’s even the same company.
They should be ashamed of themselves- my dad, who is house bound and in his 70’s is now out of pocket because of their incompetence and dishonesty.
Please do yourself a favour and stick well clear! You’d be better off burning the money than spending it with ChopChop - at least you’d have warmth for a couple of seconds that way.

Order did not arrive. What a rip off. Sainsburys really need to sort this out.

Appalling. Ordered a delivery to an elderly relative. Did not arrive. Then told hours later it had been cancelled. Took my money though. A disgrace for a brand like Sainsbury’s.

My order was messed up. I didn’t get what I ordered. The sushi rolls is getting thinner and thinner but the price remains. This isn’t the way to treat customers.

AVOID! Ordered evening before and delivery arrived the next day when I was at work. Stick to Deliveroo.

Ordered goods on 23/7/24. Did not arrive. Rang Chop Chop next day and promised to refund. 13/8/24 still no refund. Rang four times today and kept getting cut off. Will never use this service ever again. They are quick to take your money but no so quick to give a refund. Customer service have screaming kids in the background, obviously working from home. AVOID

More like not not service

I have been waiting for over 3 hours for something that is meant to be less than 60mins

Called customer service and been on phone for over 2 hours speaking to over 7 people with no resolution

Simply put if you cannot deliver the service just do not provide it!

What’s worse is that I asked for a refund and they said they had to wait 24 hours for something I never received

What’s more their technical system said it was delivered initially

Absolutely appalling sainsburys has really gone downhill will never be using your service again absolutely rubbish.

Additionally, I am currently in a knee brace and use crutches which is why I initially used your service. I ended up having to go myself to get a small proportion of what I originally ordered. 4 hours later I then get a phone call from sainsburys asking if I want my order delivered still right at the end of the day - despite being told by customer service that chop chop at my local store was closed for the day! Absolutely disgraceful, with all the terrible reviews why has this service not been closed! Terrible inconvenience.

Ordered on Wednesday 31st July.
Driver called to say he was outside but he was not. He then told me that I had given the wrong address even though I have lived here for over 16 years and the address and post code were correct on the order. Tried to get a refund and I am still waiting after 10 phone calls with three of those just putting the phone down on me. I have a promise of maybe Monday 12th August or Tuesday 13th August but I am not holding my breath, and will no doubt have to call again. Absolutely useless service. BTW it's still showing as 'out for delivery'

Where I live, the Chop Chop service is very timely, which I commend. However, I have had to complain multiple times that not one of the delivery men will follow delivery instructions I am asked to supply when placing the order, which are to leave the bags of groceries outside my front door because I have a broken foot and cannot get to the door. I have complained EVERY time (roughly 10 times), either via the app, or via a call to Customer Support or by ringing the relevant shop (Putney) all to no avail. I have been promised several times that this will not happen again and that I will not be forced to drag myself painfully to the door but the delivery men continue to get it wrong by knocking until they get a reply. Even a luminous message I have stuck on the front door with the same instructions made no difference. I cannot decide if they cannot read at all/cannot understand English/cannot be bothered to read instructions or are not intellectually equipped for the job. Surely, it cannot be hard to train your staff to follow simple directions! It’s maddening. Another issue I have found is with the choice of groceries. More than half of those listed are ‘Out of stock’, even first thing in the morning. As soon as my foot is healed I will stop using this disappointing service.

Terrible experience every time! I don't know why I even have given this rubbish service a second chance. Takes hours to receive your order, and that's after hours of chasing it, being put on hold, disconnected, over and over. No accountability. Promises of compensation never materialised. Don't bother, use Tesco whoosh instead.

My wife recently had a frustrating experience with Sainsbury's Chop Chop delivery service. She placed an order expecting it to arrive within the promised 60 minutes. However, the rider did not show up even after 2 hours. Concerned about the delay, she called customer service, and they assured her that the order was on its way. Unfortunately, the order didn't arrive until 4 hours after she placed it.

During this time, she had already requested a cancellation due to the excessive delay. When the delivery person finally arrived, she returned the items to him, hoping this would resolve the issue.

The situation worsened with the refund process. Despite calling Sainsbury's Chop Chop multiple times over the past two weeks, she still hasn't received her refund. Every time she contacts them, they say it will take time, but nothing has been resolved. Whenever she calls, she's often put on hold for long periods, or the call is disconnected altogether.

Overall, this experience has been extremely disappointing and frustrating. We expected better service from a reputable company like Sainsbury's. The delay in delivery and the lack of support from customer service have been unacceptable. We hope they will address these issues promptly, but as of now, we won’t be using their delivery service again.

Definitely not Chop Chop most definitely Crap Crap. Would give zero stars if I could.
Took money delivery never arrived unable to contact chop chop delivery on the number I was given no help in their help centre online definitely wouldn’t recommend and would never use again

If I could give 0 stars I would. After Gorillas and their 10 minute delivery has gone from the market we had to go back to Sainsburys Chop Chop. Every single time we order we need to prepare for the annoyance. Orders - NEVER DELIVERED. Customer Service - NON EXISTENT. What is the point of this app if it never meets bare minimum requirements. We would even be ok if the order is slightly late, but they just disappear in thin air. Every single time we wait all day, and then have to wait for the refund.

PLEASE avoid ordering from Sainsburys Chop Chop. The amount of annoyance, nervousness and anger it causes is not worth it.

Worst experience! Avoid by all costs! Order from a trustworthy place rather than this terrible service! Ordered once, never again! Deleting the app after I hopefully get my refund! The courier was lost, he delivered the wrong order and said its not his problem and I should contact Sainsburys customer service and when I did they were useless. They said they will not re deliver my order and they will issue a refund which cost me international bank fees because I was using a foreign card! Just terrible

I’ve had a shocking call from chop chop customer service (at 16:23 & 16:29 today). Firstly I received a message from the driver stating ‘I have arrived’ x2. No one had arrived. I messaged back and no response.

I then call customer services clearly concerned. The assistant calls the store and they state they cannot find a driver - and would I like a refund. I asked how they have not found a driver if I have a text from one stating they had arrived. The call dropped (I would like to assume they had not hung up) .

I call back and the attitude I received was actually shocking and disgusting. I was told I can only escalate after they have reviewed my problem and every thing I said I had to repeat. They asked for my email, and as they had never asked for this before, I asked why. The assistant huffed (a sigh with attitude ) stating they needed it. I was so shocked that I acknowledged the attitude, but it did not stop in fact it continued. I then asked if they have to go through this again or if it is on the system and she said she needed to know. I asked if there was a problem as she was acting as though I had personally offended her by asking her to resolve the issue. I asked again if there is a note on the system to which she argued that I had never asked her about this! I explained I did not wish to go back and forth. In fact I found the response very strange. She called the store sent a refund and when I asked to escalate she only recalled the part that did not include her. Suddenly she was asking me if I had said this or that. I asked again not to argue. At this point obviously I’m upset I called overall as I’m unwell and do not have the capacity to get food at the moment. To be argued with by customer services is deplorable! Did I say that, did you say that? Is a strange response to an escalation request. I even wonder if this was done. Please be wary - the service can be good but when it goes wrong there is no customer service available. Better of using a delivery app. Not to expected from a brand related to Sainsbury’s.

I actually asked her not to take things out on me.

Shocking. They cancel your oder, process the funds and then do not refund you I am still waiting and have phoned and phoned They lied and said they processing the refund. They have stolen £58.00

Absolutely awful service. Order never arrived. Had to ring them to find this out. Customer service is atrocious. They don't want to help. They've taken money from my account and I've received no shopping. 5 days later I am still trying to get through to them to get a refund. Absolute joke.

Awful service. I have tried using chop chop a few times now. I was hoping they would eventually improve but no awful service each time. They never deliver within the 60 mins, they frequently don't deliver what you ask for and customer service are useless they just say the store is busy but you can't get through to the actual store. Sainsburys if you can't provide the service as advertised then you shouldn't offer the service!