Choice Reviews 

383
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Michelle took my call today and handled it start to finish. No transfers, no "let me check with someone," no script. She listened to what I actually needed, answered every question I had, and made... See more

Rated 5 out of 5 stars

Lucas Sarcona is amazing!! It took 29 minutes from start to finish closing my wife's IRA and my IRA. I began this journey in January 2026 and have spoken to Anna, Alli, Michelle, Joelle, Mareibell, Kr... See more

Company replied

Rated 5 out of 5 stars

Joelle Tucker is a very patient, understanding, and courteous person. Resolved all my concerns and questions in one call. Thank you, Joelle.

Rated 5 out of 5 stars

Jacob McMillian is superb in customer service. Extremely knowledgeable, professional, thorough and patient. Please have him train all members of the Choice Team in handling questions from Digital Trus... See more

Company replied

You should know

4.9

Excellent

TrustScore 5 out of 5

383 reviews

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4.9

All reviews

(383)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

Very professional, friendly and helpful.

17 February 2026
Unprompted review
Choice logo

Reply from Choice

We're so glad you're enjoying the Choice experience, Eugene! If you have anymore questions in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Kayla did great in helping me

Kayla did great in helping me

12 January 2026
Unprompted review
Choice logo

Reply from Choice

Erlinda, we're here to help and we're so glad that Kayla was able to give you a great experience. If you have anymore questions in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Maribel is exceptional.

Maribel is exceptional. She is responsive, makes things understandable, and always makes me feel okay about asking questions.

9 February 2026
Unprompted review
Choice logo

Reply from Choice

Thank you for your feedback on Maribel's care! We appreciate you, Linnea!

Rated 5 out of 5 stars

Lucas

Lucas Sarcona was very proficient and helpful with getting us set up with our choice digital trust accounts.

13 February 2026
Unprompted review
Choice logo

Reply from Choice

Thank you for your feedback on Lucas's care! We appreciate having you as a client, Kevin!

Rated 5 out of 5 stars

LeslieAnna's professionalism

LeslieAnna was very knowledgeable, had immediate answers to my questions, gave me complete confidence in your organization and the process. And she's very personable -- the experience was a pleasure.

12 February 2026
Unprompted review
Choice logo

Reply from Choice

We're so glad you're enjoying the Choice experience, Tom! If you have anymore questions in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

She was patient

She was patient, helpful and a joy to work with.

Johnny L Schneberger

12 February 2026
Unprompted review
Choice logo

Reply from Choice

We're so glad you're enjoying the Choice experience, Johnny! If you have anymore questions in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Polite and professional.

Polite and professional.

11 February 2026
Unprompted review
Choice logo

Reply from Choice

Thanks so much for the warm words, Jim! If you need anything else, we're just a phone call away.

Rated 5 out of 5 stars

Customer service is great

Customer service is great. Still would like to see more phone calls and less text. The service of a self directed IRA was very good and your customer service reps are very knowledgeable.

2 February 2026
Unprompted review
Choice logo

Reply from Choice

Hi Jim, we appreciate your feedback and are glad to hear you are enjoying the live phone support we offer. Should you need anything, please don't hesitate to call us.

Rated 5 out of 5 stars

Leslie-Anna answered my call today

Leslie-Anna answered my call today. She was so helpful in getting all of my questions answered about my account. She deserves a raise and a bonus!!

10 February 2026
Unprompted review
Choice logo

Reply from Choice

Thank you for your feedback on Leslie Anna's care! We appreciate having you as a client, Terry!

Rated 5 out of 5 stars

Was please with all the help

Was please with all the help. Answered all my question.

11 February 2026
Unprompted review
Choice logo

Reply from Choice

We're so glad you're enjoying the Choice experience, Gayle! If you have anymore questions in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Yoúr a kind and genuine person Leslie Anna. Your knowledge, love and passion for your work will take you far! God bless you and your family. I appreciate your dedication and commitment in helping me.

I would just like to say that Leslie Anna is one of the kindest and patient person I've ever talked to while doing business. She had a wonderful personality and made me feel comfortable in handling my FMV report. She guided me step by step through the process, and provided me with an updated form which expedited the requirements. She is truly a compassionate and genuine person. I wish her the very best in her future endeavors and hope she gets the recognition she deserves. Her passion & love for helping others & her career as a representative of your company reflects highly on Digitaltrust commitment to ensure it's client's needs and future investment strategies. Thank you Leslie Anna with all my heart. Long may you run.

10 February 2026
Unprompted review
Choice logo

Reply from Choice

Thank you for your feedback on Leslie Anna's care! Nothing satisfies us more than hearing from satisfied clients. We appreciate you, Aaron!

Rated 5 out of 5 stars

Ana was patient with me

Ana was patient with me, since I was not good at computer work. She stayed on the phone with me during my setup and she kindly answered all of my questions.

9 February 2026
Unprompted review
Choice logo

Reply from Choice

Thank you for your feedback on Ana's care! We appreciate having you as a client, Helen!

Rated 5 out of 5 stars

I couldn’t be happier with the service…

I couldn’t be happier with the service provided to me by, Joelle Tucker. She was knowledgeable and provided me access to my money within days of speaking to her. One of my best financial moves was consolidating my retirement accounts into choice. They provided me with control of my investments that I did not get with other financial institutions.

30 January 2026
Unprompted review
Choice logo

Reply from Choice

Roger, we're so happy to hear Joelle's was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.

Rated 5 out of 5 stars

Good support experience from Ana Henry

Called for a quick issue and a few questions.

Ana Henry was polite, professional, had positive energy, and was very helpful.

Thanks Ana!

4 February 2026
Unprompted review
Choice logo

Reply from Choice

We're so glad you're enjoying the Choice experience, Jason! If you have anymore questions in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Maribel took the initiative to call me

Maribel took the initiative to call me, introduced herself and go over some things she believes I can benefit from. Her proactive outreach showed she valued my relationship with Choice and if there is a need, I know who I can reach out to. Much appreciated.

2 February 2026
Unprompted review
Choice logo

Reply from Choice

Hoang, we're here to help and we're so glad that Maribel was able to give you a great experience. If you have anymore questions in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Marie was a big help

Marie was a big help. I was a little stressed but with her help I was able to get everything straitened out. I am very thankful.

2 February 2026
Unprompted review
Choice logo

Reply from Choice

Mark, we really appreciate your kind words! Thank you for being a client!

Rated 5 out of 5 stars

Very helpful in getting the information…

Very helpful in getting the information I needed and directing me on updating my information

30 January 2026
Unprompted review
Choice logo

Reply from Choice

We're so glad you're enjoying the Choice experience, David! If you have anymore questions in the future, please don't hesitate to reach out.

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