Abigail was very friendly and very helpful handle all my needs today and made sure I needed nothing else before we parted ways. Great job Abigail.
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See what reviewers are saying
Michelle took my call today and handled it start to finish. No transfers, no "let me check with someone," no script. She listened to what I actually needed, answered every question I had, and made... See more
Lucas Sarcona is amazing!! It took 29 minutes from start to finish closing my wife's IRA and my IRA. I began this journey in January 2026 and have spoken to Anna, Alli, Michelle, Joelle, Mareibell, Kr... See more
Company replied
Jacob McMillian is superb in customer service. Extremely knowledgeable, professional, thorough and patient. Please have him train all members of the Choice Team in handling questions from Digital Trus... See more
Company replied
Company details
- Investment Service
- also in
- Alternative Financial Service
- Cryptocurrency Service
- Financial Institution
- Non-Bank Financial Service
- Retirement Scheme Provider
Written by the company
Same bitcoin. Less taxes.
Contact info
United States
- choiceapp.io
You should know
4.9
Excellent
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Abigail did a terrific job and was a…
Abigail did a terrific job and was a great help.
27 May 2026
Unprompted review
Reply from Choice
Scott, we're happy Abigail was a great help! If you need anything else, please don't hesitate to reach out.
I appreciate the helpful friendly…
I appreciate the helpful friendly customer service!
21 May 2026
Unprompted review
Reply from Choice
Louis, we appreciate your feedback and having you as a client! Have a lovely day, and please don't hesitate to reach out should you need anything else.
Joelle Tucker was very helpful
Joelle Tucker was very helpful in dealing with the attempted attack on my account.
21 May 2026
Unprompted review
Reply from Choice
Nathan, we're so happy to hear Joelle was able to assist your needs. Security is our #1 priority. Please don't hesitate to reach out to us again if you need any further help.
This rating is a culmination of a year…
This rating is a culmination of a year long experience with what i know to be the Choice system. first, everyone is nice maybe not as much knowledgeable. First no one is upfront able all the fees nor the exact cost. Second I never get any statements to be able to examine fees. 3rd problems or concerns are not addressed on the spot.
23 May 2026
Unprompted review
Reply from Choice
Hi Melissa, we are very sorry to hear that you've had a less than stellar experience. That is not the Choice customer experience we aim for. All feedback is taken very seriously and we've shared your review with our team. A team member has reached out to try and see what we can do to improve your experience. Please reach out at your earliest convenience at 888-753-6972.
Reply from Choice
We're so glad you're enjoying the Choice experience, James! If you have anymore questions in the future, please don't hesitate to reach out at 888-753-6972.
Lucas was very helpful with my Roth…
Lucas was very helpful with my Roth conversion.
6 May 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Lucas's care! We appreciate you, Michael! If you have anymore questions in the future, please don't hesitate to reach out at 888-753-6972.
Works fast to make difficult issues…
Works fast to make difficult issues simple. A pleasure to work with.
4 May 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, Don! If you have anymore questions in the future, please don't hesitate to reach out at 888-753-6972.
Reply from Choice
Thank you for your feedback on Leslie Anna's care! We appreciate having you as a client, Barry. Please let us know if you need anything else in the future.
Reply from Choice
We're so glad you're enjoying the Choice experience, John! If you have anymore questions in the future, please don't hesitate to reach out at 888-753-6972.
Abby was great
Abby was great! She was patient and completely thorough. Could not ask for better. She deserves a raise.
1 May 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, Sharilyn! If you have anymore questions in the future, please don't hesitate to reach out at 888-753-6972.
Jacob rocks 😂😂
I worked with Jacob on several issues! I just want you to know he is awesome. So kind, patient & very knowledgeable!! He truly cares about his customers & getting things done right. Please k ow he is a GREAT ASSET to Choice 😊😊
17 April 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Jacob's care! We appreciate you, Jocelyn! If you need anything else, we're just a phone call away.
In solving this sticky and very long…
In solving this sticky and very long overdue problem with my address, i could not have had a better person helping me. Not only was Leslieanna quick, clean, and concise, but also someone with whom you feel a heart connection; as if you have known them for a long time as a friend. i would only hope she would consider me in such a light as well. Happy to have met her.
28 April 2026
Unprompted review
Reply from Choice
Stuart, your feedback of Leslie Anna's assistance made our day, and we've shared it with the team. Thank you for taking the time to share your experience. If you need anything else, we're just a phone call away. Have a great day!
Thank Joelle👍🏽
I just wanna give a shout out to Joelle for helping me with my recent issue. She was super helpful, knowledgeable and professional and I’d love to work with her again if I need help in the future.
27 April 2026
Unprompted review
Reply from Choice
Magga, we're so happy to hear Joelle was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Thank you Aliyah for all your help!
Thank you Aliyah for all your help! I been with Choice for many years now and I highly recommend them.
23 April 2026
Unprompted review
Reply from Choice
Doug, we're here to help and we're so glad that Aliyah was able to give you a great experience. If you have anymore questions in the future, please don't hesitate to reach out.
Leslie Anna is awesome
Leslie Anna is awesome. She's sharp, decisive, and very knowledgeable. Going forward, I am only going to work with Leslie Anna at Rocket Dollar/Digital Trust.
24 April 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Leslie Anna's care! We appreciate having you as a client!
Leslie Anna was so polite and helpful
Leslie Anna was so polite and helpful. She cared about my concerns in getting my funds to me.
21 April 2026
Unprompted review
Reply from Choice
Thank you for your feedback on Leslie Anna's care! We appreciate having you as a client, Steven!
Great customer service
Great customer service
Great attitude
Very helpful navigating the app
Cheerful
22 April 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, Robert! If you have anymore questions in the future, please don't hesitate to reach out at 888-753-6972.
Leslie Ana was terrific
I had a difficult transfer to make from a Mauritius Entity to Digital Trust. DT had just switched international wiring banks from Capital One to G Bank and the wiring instructions sent to us by DT wiring people were wrong - they did not include the Correspondent Bank called pacific Coast Bank. Leslie Anna realized that DT had made things difficult and told me to use her as the focal point for DT. She figured out the issue and then shepherded everything through- corresponding with me constantly and conferencing with SBM (the Mauritius Bank) to understand the issues and get it done. However - When DT switched wiring Banks - they should concentrate on getting the correct wiring instructions for customers - that was a bad error on DTs side - Thans much to Leslie Anna for finding the issue and following through - she was terrific..
19 April 2026
Unprompted review
Reply from Choice
Tom, we truly appreciate you feedback on Leslie Anna's great service! We are sorry to hear there was an error that occurred, but are so happy Leslie Anna could resolve it for you. We would recommend removing any bank info here if you can update the review. Have a lovely day!
Finally, someone who knows
John is the first person I have interacted with at Choice/Digital who seemed to know what my issue was and how to fix it
20 April 2026
Unprompted review
Reply from Choice
Sharon, we're glad to hear that John was up for the challenge and was able to fix your issue. Please let us know if you experience any future issues and we'll be happy to assist.
They were very attentive and responsive…
They were very attentive and responsive and very helpful although one transaction for a distribution took some time as I worked some confusion between a couple departments they were able to make it good and now I am doing an expedited distribution like I have in the past and I’m sure it will be well thank you
20 April 2026
Unprompted review
Reply from Choice
We're so glad you're enjoying the Choice experience, C! If you have anymore questions in the future, please don't hesitate to reach out at 888-753-6972.
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