Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... See more
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Review summary
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Reviews shaping this summary
Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... See more
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I could not recommend chimes more!! Harry & Paul came and set up my garden furniture this afternoon and they were the kindest, most professional team. They set up the equipment so quickly and went abo... See more
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I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would no... See more
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Company details
Written by the company
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Contact info
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, United Kingdom
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4.7
Excellent
734 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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pleased with the quality of the garden…
pleased with the quality of the garden furniture.
22 June 2026
Reply from Chimes Home & Garden Ltd
Dear Sarah,
Thank you for taking the time to leave us a review. We're so pleased to hear that you're happy with the quality of your garden furniture. We hope you enjoy it for many years to come, and we look forward to welcoming you back to Chimes in the future.
Kind regards,
Chimes
New Furniture
I've purchased numerous items at Chimes over the last few years.
My recent order of furniture and Pergola didn't disappoint.
The staff are friendly and knowledgeable with good quality products.
I would recommend Chimes to anyone looking at garden/outdoor items.
15 June 2026
Reply from Chimes Home & Garden Ltd
Dear Mr Hayes,
Thank you so much for your continued support over the years. We're delighted to hear that you're pleased with your recent furniture and pergola purchase, and that our team provided the friendly and knowledgeable service we strive for. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. We hope you enjoy your new outdoor space for many years to come.
Kind regards,
Chimes
I bought Rivaro Deluxe It's really …
I bought Rivaro Deluxe It's really very good quality and design the price it's perfect, I assembly by myself. It was very easy.
Thnks Chimes
12 June 2026
Reply from Chimes Home & Garden Ltd
Dear Shadi,
Thank you so much for your fantastic review.
We're delighted to hear that you're pleased with your Rivaro Deluxe Pergola and that you found the quality, design, and value for money exceeded your expectations. It's also great to know that you found the assembly straightforward.
We really appreciate you taking the time to share your experience and hope you enjoy your new pergola for many years to come.
Kind regards,
Chimes
Shocking build instructions
Shocking build instructions. Fire pit table even had completely different unit instructions. Stick on ‘CHIMES’ signs already fallen off in box.
19 June 2026
Reply from Chimes Home & Garden Ltd
Dear Julie,
Thank you for your feedback. We're sorry to hear you experienced these issues with the instructions and the decorative badges, the badges should easily fix back on.
Having looked into your order, I can see that these concerns were not reported to our Customer Service team. They are here to help with exactly these kinds of issues and would have been happy to provide the correct assembly instructions and arrange replacement badges if required.
If you're still experiencing any problems, please get in touch with our Customer Service team and we'll be more than happy to help resolve them as quickly as possible.
Kind regards,
Chimes
Lovely staff
Lovely staff, huge showroom and beautiful decor, garden and lounge furniture
Would highly recommend
18 June 2026
Reply from Chimes Home & Garden Ltd
Dear Jacquie,
Thanks so much for your wonderful review. We're delighted to hear you enjoyed our showroom and our selection of décor, garden, and lounge furniture. It's especially lovely to know our team made such a positive impression. We really appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards,
Chimes
Delived on time and men helped me get…
Delived on time and men helped me get it through to where is was going and unpacked free or charge taking rubbish with them.
16 June 2026
Reply from Chimes Home & Garden Ltd
Dear Susan,
Thank you for your wonderful review. We're delighted to hear that your order was delivered on time and that our delivery team were able to unpack it, and remove all of the packaging for you.
We always strive to provide the best possible service, so it's great to know the team made a positive impression. Thank you for choosing us, and we hope you enjoy your purchase for many years to come.
Kind regards,
Chimes
Very good quality furniture and…
Very good quality furniture and delivered exactly when we wanted it. Excellent people to deal with.
8 May 2026
Reply from Chimes Home & Garden Ltd
Dear Brian,
Thank you for your wonderful review. We're delighted to hear that you're pleased with the quality of your furniture and that delivery was completed exactly when you wanted it. It was a pleasure working with you, and we truly appreciate your kind words about our team. We hope you enjoy your furniture for many years to come and look forward to helping you again in the future.
Kind regards,
Chimes
I bought a pergola from here
I bought a pergola from here, and it was excellent quality. The delivery was quick, and the experience was flawless.
20 June 2026
Unprompted review
Reply from Chimes Home & Garden Ltd
Dear Sir/Madam,
Thank you for your wonderful review. We're delighted to hear that you're pleased with the quality of your pergola and that your delivery experience was quick and seamless.
Providing high-quality products and excellent service is what we strive for, so it's fantastic to know everything went smoothly. We hope you enjoy your pergola for many years to come.
Thank you for choosing us.
Kind regards
Chimes
Reply from Chimes Home & Garden Ltd
Dear April,
Thank you for your wonderful review. We're delighted to hear that you were pleased with both our service and the quality of your product.
Your feedback is greatly appreciated, and we hope you enjoy your purchase for many years to come. Thank you for choosing us.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Alberto,
Thank you for your review. We're delighted to hear that you found our service quick and efficient. We appreciate your feedback and hope to assist you again in the future.
Kind regards,
Chimes
Fab garden furniture
Fab garden furniture. Great quality.
Chimes held the furniture until my new patio was ready which was very helpful. Helpful Delivery drivers delivered to my back garden.
Would definitely recommend.
10 June 2026
Reply from Chimes Home & Garden Ltd
Dear Chris,
Thank you for your wonderful review. We're delighted to hear that you're pleased with the quality of your new garden furniture.
We're also glad we could help by holding your order until your patio was ready, and that our delivery team made the process as smooth as possible by delivering it directly to your back garden.
Thank you for your recommendation, it means a lot to us. We hope you enjoy your new outdoor space for many years to come.
Kind regards,
Chimes
Very helpful and polite team
Very helpful and polite team. Good communication with updates order confirmation and delivery.
8 June 2026
Reply from Chimes Home & Garden Ltd
Dear Colin,
Thank you for taking the time to leave us a review. We're delighted to hear that you found our team helpful and polite, and that our communication throughout the ordering and delivery process met your expectations. Keeping our customers informed every step of the way is very important to us. We truly appreciate your feedback and hope you enjoy your purchase for many years to come.
Kind regards,
Chimes
Excellent service
Excellent service. Good communication and lovely helpful delivery guys. Would highly recommend
1 June 2026
Reply from Chimes Home & Garden Ltd
Dear Jenni,
Thank you for your kind review. We're delighted to hear that you were pleased with our service, communication, and delivery team. I'll be sure to pass your comments on to the delivery guys, they'll really appreciate it. Thank you for your recommendation, and we hope to serve you again in the future.
Kind regards,
Chimes
A really good experience from start to…
A really good experience from start to finish - firstly in the showroom, We identified what we wanted & Harry made the sale & paperwork really straight forward, Secondly I then paid extra for the White Glove service which I would highly recommend too taking away all the messing around of getting rid of the packaging & not needing to assemble myself where Paul had it good to go within 45mins, I even chose my delivery day slot which was within 10 days of the sale itself, great range of furniture on site definitely worth a look before considering elsewhere 👍
Claire
Harold Wood
3 June 2026
Reply from Chimes Home & Garden Ltd
Dear Claire,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a great experience from start to finish. It's fantastic to know that Harry made the purchasing process straightforward and that our White Glove Service exceeded your expectations. We'll be sure to pass your kind comments on to both Harry and Paul, who will be thrilled to hear their efforts were appreciated.
We're also pleased that the flexible delivery options and quick turnaround helped make the whole experience as convenient as possible. Thank you for recommending our White Glove Service and for highlighting the range of furniture available in our showroom.
We truly appreciate your custom and hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
Friendly staff who take time to help…
Friendly staff who take time to help you with what you want - love the garden furniture which looks beautiful and stands up to the elements and busy household of varying ages - Chimes are always my go to place for garden furniture
5 June 2026
Reply from Chimes Home & Garden Ltd
Dear Deborah,
Thank you so much for your wonderful review!.We're delighted to hear that our team took the time to help you find exactly what you were looking for. It's especially great to know that your garden furniture continues to look beautiful while standing up to the demands of the weather and a busy family home. Your kind words and continued support mean a lot to us, and we're honoured to be your go-to place for garden furniture. We look forward to welcoming you back to Chimes again soon.
Kind regards,
Chimes
EXCELLENT SRVICE
The garden furniture cover is very good quality and fit. Delivered the day after I had ordered.
Well done Chimes.
4 June 2026
Reply from Chimes Home & Garden Ltd
Dear Ian,
Thank you for your fantastic review.
We're delighted to hear that you're pleased with the quality and fit of your garden furniture cover, and that it arrived so quickly. Providing high-quality products alongside fast, reliable delivery is something we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing Chimes Home & Garden, and we hope to be of service again in the future.
Kind regards,
Chimes
All staff are very helpful
All staff are very helpful. We telephoned our order as we knew what sun umbrella we wanted from the website. By the time we arrived the umbrella and all the accessories were ready for collection. All of our questions were answered in depth and a demonstration was given.
We can highly recommend Chimes Home & Garden, and will purchase from them in the future.
26 May 2026
Reply from Chimes Home & Garden Ltd
Dear Peter,
Thank you for your wonderful review and recommendation.
We're delighted to hear that our team was able to make your purchase experience smooth and convenient, from preparing your order in advance to answering your questions and demonstrating the umbrella and accessories.
Customer service is something we take great pride in, so it's fantastic to know that this was reflected in your visit. We hope you're enjoying your new umbrella and look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
Great friendly and fast service in…
Great friendly and fast service in store, SO much to chose from and all high quality at reasonable prices, delivered promptly and absolutely LOVE our garden sofa dining set. Highly recommended
28 May 2026
Reply from Chimes Home & Garden Ltd
Dear Sarah,
Thank you so much for your wonderful review. We're delighted to hear that you enjoyed the friendly, fast service and found so many high-quality products to choose from at great prices. It's especially lovely to know that you're thrilled with your new garden sofa dining set and that delivery met your expectations. We truly appreciate your recommendation and look forward to helping you with your outdoor living needs again in the future. Enjoy your beautiful new garden space.
Kind regards,
Chimes
Chimes is a very reliable family run…
Chimes is a very reliable family run business I’ve known Lee for many years he’s always been reliable and there products are first class I wouldn’t go anywhere else thanks for the great service and hope to see you soon Geoff fenech
23 May 2026
Reply from Chimes Home & Garden Ltd
Dear Geoff,
Thank you so much for your kind words.
It has been a pleasure serving you over the years, and we truly appreciate your continued support and loyalty. Lee and the whole team will be delighted to hear your feedback.
As a family-run business, providing reliable service and high-quality products is at the heart of everything we do, so it's incredibly rewarding to know that this has been reflected in your experience with us.
Thank you again for your recommendation and for taking the time to leave such a lovely review. We look forward to seeing you again soon.
Kind regards,
Chimes
Overall buying experience
Overall, my experience was very good. The 0% finance option made the purchase straightforward and affordable, and the ordering process was smooth from start to finish. The pergola was dispatched on time, which I appreciated.
There are a few areas where the company could improve. The bundle options were somewhat limited, making it harder to customise the order. Communication from the delivery company was also poor, and I had to contact the seller directly to get updates. To their credit, the seller responded and helped resolve the issue. I also felt that the installation service offered was quite expensive, especially considering the pergola was purchased directly from them.
Despite these minor issues, the product quality and overall buying experience were good. I would recommend the company and would consider purchasing from them again.
23 May 2026
Reply from Chimes Home & Garden Ltd
Dear Attaullah,
Thank you for taking the time to leave a review and for your recommendation.
We're delighted to hear that you found the 0% finance option helpful and that the ordering process was straightforward from start to finish. It's also great to know that your pergola was dispatched on time and that you are pleased with the overall quality of the product.
We appreciate your feedback regarding the bundle options and delivery communication. We're sorry that the updates from the courier did not meet expectations, although we're pleased our team was able to assist and provide the information you needed when contacted.
With regard to delivery and installation, as you are located almost 90 miles from our warehouse, we had to arrange delivery via a specialist courier service rather than using our own delivery team. Similarly, installation costs are influenced by the distance the installation team would need to travel, as well as the time required to complete the work. While we always aim to keep these costs as competitive as possible, we appreciate your comments and understand your perspective.
Thank you again for your valuable feedback. We're pleased that, despite these points, you had a positive overall experience and would consider purchasing from us again. We hope you enjoy your pergola for many years to come.
Kind regards,
Chimes
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