Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... See more
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Review summary
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Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... See more
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I could not recommend chimes more!! Harry & Paul came and set up my garden furniture this afternoon and they were the kindest, most professional team. They set up the equipment so quickly and went abo... See more
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I was kept updated every step of the way. As I was unavailable to accept the first date they accommodated my delivery to suit my needs. They did advise that the cover I ordered as additional would no... See more
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Company details
Written by the company
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Contact info
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, United Kingdom
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4.7
Excellent
734 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Chimes Home & Garden Ltd
Dear Brenda,
Thank you so much for your kind review. We're really pleased to hear that you had a great service and find our products high quality. We hope you enjoy your new furniture.
Kind regards,
Chimes
Great service would definitely use again
6 April 2026
Reply from Chimes Home & Garden Ltd
Dear Elizabeth,
Thank you so much for your kind review. We're really pleased to hear that you had a great service. We hope you enjoy your new furniture.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Debra,
Thank you so much for your kind review. We're really pleased to hear that you had a great service. We hope you enjoy your new furniture.
Kind regards,
Chimes
The service from start to finish was…
The service from start to finish was first class and that was right through to the delivery men. I would happily buy from the company again and wouldn't hesitate to recommend them.
12 April 2026
Reply from Chimes Home & Garden Ltd
Dear Margo,
Thank you so much for your kind words. We're delighted to hear that you had a first-class experience from start to finish, and that our delivery team made a great impression as well.
Your recommendation truly means a lot to us, and we’re grateful for your support. We look forward to serving you again in the future.
Kind regards,
Chimes
Great service
9 April 2026
Reply from Chimes Home & Garden Ltd
Dear Sarah,
Thank you so much for your kind review. We're really pleased to hear that you had a great service. We hope you enjoy your new furniture.
Kind regards,
Chimes
Aluminium pergola
Before ordering our aluminium pergola we had quite a few questions which started with the chat line and then we spoke on the telephone to a member of staff all of which was very helpful and informative. We placed the order which arrived within the time period. Although we have not erected the pergola yet the service and advice from Chimes has been excellent
10 April 2026
Reply from Chimes Home & Garden Ltd
Dear June,
Thank you for your kind review. We're really pleased to hear that our team was able to support you both online and over the phone, and that you found the advice helpful throughout your decision process. It’s great to know your pergola arrived on time as well.
If you need any assistance when it comes to installation, please don’t hesitate to get in touch, we’re always happy to help. We hope you enjoy your pergola once it’s all set up.
Kind regards
Chimes
The despatch team were brilliant
The despatch team were brilliant! They went above and beyond to resolve an issue with one of the sofas. Paul and his team were so efficient and friendly, I highly recommend Chimes
6 April 2026
Reply from Chimes Home & Garden Ltd
Dear Aliciau,
Thank you so much for your kind feedback. We’re delighted to hear that our dispatch team were able to support you and resolve the issue with your sofa so efficiently.
I’ll be sure to pass your comments on to Paul and the team, they’ll really appreciate it. Thanks again for your recommendation and for choosing Chimes.
Kind regards,
Chimes
Great company
Great prices, swift delivery and most of all amazing customer service! We had an issue with one of the chairs that was damaged in the set and the company were so responsive and resolved so quickly for us. Very impressed thank you!
30 March 2026
Reply from Chimes Home & Garden Ltd
Dear Gemma,
Thank you so much for your kind words. We’re delighted to hear you were happy with our prices, delivery, and customer service. We’re especially glad we could resolve the issue with your chair quickly and to your satisfaction. Your feedback really means a lot to us, thanks again for your support.
Kind regards
Chimes
Great service did mess up delivery date…
Great service did mess up delivery date but all went well
6 April 2026
Reply from Chimes Home & Garden Ltd
Dear Robert,
Thank you for your review.
We really appreciate your understanding regarding the delivery date mix-up, and apologies about that, we’re glad to hear everything worked out well in the end.
Your feedback means a lot to us, and we’re always working to improve. We hope you enjoy your purchase.
Kind regards,
Chimes
Beautiful garden furniture
Staff were great all the way through and garden furniture is amazing thank you
6 April 2026
Reply from Chimes Home & Garden Ltd
Dear Corrrine,
Thank you so much for your lovely review.
We’re thrilled to hear that our team looked after you throughout and that you’re so pleased with your garden furniture. It really means a lot to us.
Thank you again for your support, and we hope you enjoy your furniture for many seasons to come.
Kind regards,
Chimes
Extremely helpful on the phone .
Extremely helpful on the phone .
Fast delivery by 2 very nice men.
Very pleased with my order . Great quality and value.
25 March 2026
Reply from Chimes Home & Garden Ltd
Dear Dawn,
Thank you for your kind words. We're so pleased to hear that you found our team helpful on the phone and that your delivery experience was a positive one.
It's wonderful to know you're happy with the quality and value of your order, that means a lot to us.
We truly appreciate your support and hope you enjoy your purchase.
Kind regards,
Chimes
thoroughly recommend chimes
very friendly but not pushy sales lady. answered all questions we had regarding the proposed purchase, delivery etc. items delivered within proposed time frame with regular updates from the efficient delivery guys. they couldn't get all packaged items round to our garden as insufficient room so we had to unpack and carry them round ourselves. this was explained as a possibility to us in the initial call we had with chimes and, although the furniture appears to be excellent quality, it was light enough for two persons to carry. looking forward now to some sunshine to make the most of our lovely new corner set!! well done chimes and thank you
26 March 2026
Reply from Chimes Home & Garden Ltd
Dear Graham,
Thank you so much for your thoughtful review. We're delighted to hear that you had a positive experience with our team from the friendly, helpful advice at the start to the efficient delivery and updates along the way.
We really appreciate your understanding regarding the access limitations on delivery day, and we’re glad to hear the furniture was manageable to move and met your expectations for quality.
Now all that’s left is some sunshine, fingers crossed it arrives soon so you can fully enjoy your new corner set.
Thanks again for choosing Chimes, and we hope you make many happy memories with your new furniture.
Kind regards,
Chimes
Good quality furniture and accessories
Good quality furniture and accessories, good range. Competitively priced. Very helpful and accommodating staff.
Definitely recommend.
4 April 2026
Reply from Chimes Home & Garden Ltd
Dear Debbie,
Thank you so much for your kind words. We're delighted to hear that you enjoyed our range of furniture and accessories, and that you found our prices competitive. It’s especially great to know our team made a positive impression, we’ll be sure to pass along your feedback to them.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Mike,
Thank you so much for your kind words. We’re really pleased to hear you’re happy with your sofa set and that our team could help. We hope you enjoy your new furniture, and we hope to see you again soon.
Kind regards,
Chimes
Great staff very helpful
2 April 2026
Reply from Chimes Home & Garden Ltd
Dear Grazia,
Thank you so much for your kind words. We're really glad to hear that you found our staff helpful. We’ll be sure to pass on your feedback to the team, they’ll truly appreciate it. We look forward to seeing you again soon.
Kind regards.
Chimes
Good service all round
Good service all round, delivery drivers kept you informed of delivery time throughout the day.
1 April 2026
Reply from Chimes Home & Garden Ltd
Dear Allan,
Thank you for your kind feedback. We’re really pleased to hear you were happy with the service overall and that our delivery drivers kept you well informed throughout the day that’s something we work hard to get right.
We always aim for a 5-star experience, so it would be great to know what we could have done to make that happen for you. Whether it’s faster delivery, even more precise timing updates, or anything else you feel could be improved, we’d really value your thoughts.
Thanks again for choosing us, we hope to deliver a 5-star experience next time.
Kind regards,
Chimes
Very pleased
Very helpful picked it out in the shop
before making my mind up then ordered
Over the phone couple of days later
23 March 2026
Reply from Chimes Home & Garden Ltd
Dear Jackie,
Thank you for your great review.
We’re so pleased to hear that you found the process helpful, from choosing your item in-store to placing your order over the phone. It’s always nice to know our team could support you in making the right decision.
We hope you enjoy your purchase and look forward to assisting you again in the future.
Kind regards,
Chimes
Great service…
The lady I spoke to on the phone was very helpful and friendly. The furniture arrived within 4 days.
31 March 2026
Reply from Chimes Home & Garden Ltd
Dear Linda,
Thank you for your lovely review.
We’re so pleased to hear that you found our team helpful and friendly, and that your furniture arrived promptly within 4 days. We’ll be sure to pass your kind comments on to the team.
We hope you enjoy your new furniture and look forward to assisting you again in the future.
Kind regards
Chimes
Beautiful good quality garden furniture
We’ve ordered from this company a couple of times now and we are very happy with everything we have received, the garden furniture is very good quality, my only criticism is the cover for the Sun lounges , they fit snuggly but don’t tie on very well so when we have high winds, one of them did actually blow off , but other than that, I was recommend this company they are fast and efficient 
23 March 2026
Reply from Chimes Home & Garden Ltd
Dear Susan,
Thank you for your continued support and for taking the time to share your feedback.
We’re delighted to hear that you’re very happy with your purchases and that you’ve found our garden furniture to be of great quality. It’s also wonderful to know that you would recommend us and that you’ve experienced our service as fast and efficient.
We really appreciate your comments regarding the sun lounger covers. Your feedback is invaluable, and we will certainly pass this on to our team as we are always looking for ways to improve our products.
Thank you again for your kind words, and we look forward to serving you again in the future.
Kind regards,
Chimes
Reply from Chimes Home & Garden Ltd
Dear Coral,
Thank you for your kind feedback.
We’re so pleased to hear that you found our staff friendly and helpful. We’ll be sure to share your comments with the team, as it will mean a lot to them.
We look forward to assisting you again in the future.
Kind regards
Chimes
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