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Chillaxsim Reviews 62

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TrustScore 4.5 out of 5

4.6

Internet Service Provider
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Rated 5 out of 5 stars

Excellent customer service. I got stuck installing the sim but everytime I emailed for help they replied by at a reasonable time with the best advice and patience. Would definately recommend using Chi... See more

Rated 4 out of 5 stars

Picked after comparing many services. This came in as a clear winner when comparing service, quality and very importantly cost. I used the eSIM travelling through Europe and had very good coverage, fr... See more

Rated 5 out of 5 stars

It worked in New York without any problems, high speeds on the T-Mobile network, but ping was around 300, the high ping didn't bother me at all, but it's worth taking into account

Rated 5 out of 5 stars

I bought two different packages though easy/fast purchase processes and was never disappointed using them in Athens, Greece. I had 5G in most places and basically never lost connection. My friend was... See more

Company details

  1. Internet Service Provider

Written by the company

Chillaxsim is a global eSIM service provider. We offer travel eSIM for 100+ countries with high speed unlimited data, 7/24 customer service, affordable price and reliable network connection.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

62 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I got stuck installing the sim but everytime I emailed for help they replied by at a reasonable time with the best advice and patience. Would definately recommend using Chillaxsim to anyone trvalling abroad.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, didn't know it existed and it solved a major problem of not having an eSIM on my device. Highly recommend!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

​A highly recommended product.

​I highly recommend the Chillaxsim eSIM adapter! The installation process was incredibly easy and straightforward. I’ve been using it without any issues at all. It’s a reliable product that does exactly what it promises. Definitely worth recommending!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

I received prompt and helpful customer assistance

I received prompt and helpful assistance when having difficulty downloading my eSIM. A few simple instructions sent to me by the customer service person remedied my problem. The communication was as polite and directions clear. Thank you.

3 March 2026
Unprompted review
Rated 4 out of 5 stars

Picked after comparing many services. Chillaxsim.

Picked after comparing many services. This came in as a clear winner when comparing service, quality and very importantly cost. I used the eSIM travelling through Europe and had very good coverage, from the top of mountains to the sea. I took off one star as It wasn’t flawless but I don’t have experience of others, to be fair.

2 March 2026
Unprompted review
Rated 3 out of 5 stars

Ordered esim for Japan its chinese

Ordered esim for Japan

Got an esim that was very slow. And connects to hongkong.... ip is in hongkong ... that feels wrong. And NO the connection is NOT stable
I lost connection so often it was annoying

Edit support is nice so I got a refund

10 January 2026
Unprompted review
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Reply from Chillaxsim

Dear Customer,

Thank you for sharing your feedback. We would like to clarify the technical side of our service to ensure full transparency for you and all our customers:

Technical Setup: It is a standard industry practice for our Japan eSIM data to be routed through a secure Asia-Pacific gateway in Hong Kong. This allows for a stable connection while you are roaming on local Japanese networks like Softbank or Docomo.

Data Privacy: We take privacy very seriously. This routing is fully encrypted and is used solely for technical connectivity; no personal data is stored or monitored.

Our Response: We value your experience, which is why we provided a replacement eSIM as soon as you reported speed issues. When we realized the standard roaming IP did not meet your specific professional requirements, we respected your preference and issued a refund immediately.

We aim to be as helpful as possible, and we wish you a productive and smooth trip in Japan.

Best regards,
Chillaxsim

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