I would appreciate you with 5 stars. I can't give more stars. Because that's impossible. But I would recommended to all customers to CHI Institute. I set up a multiple purchase with the help of the cu... See more
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I would give you 10 stars plus if I could. The customer service people worked with me as I set up a multiple purchase. The repair people tried extensively to fix my I-9 with an intermittent problem.... See more
Company replied
The new Palm is nothing short of fantastic. It's lighter, easier to hold and position and the adjustability of the settings makes it the easiest Infratonic device ever. My husband and I have a hard... See more
Company replied
Love their products. Innovation and commited customer service. As a practitioner I've used the infratonic line for decades. Invaluable tools. Every home should have one. I sincerely mean that.... See more
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Company details
Written by the company
Our Tribe aspires to enhance their human experience. In order to succeed, our Tribe requires the inspiration to wholeheartedly embrace their struggles and challenge their inner ego. With sincere intention, you can grow physically, emotionally. Once you’ve enhanced your human experience, be the positive change in our world that our Tribe strives to be!
Contact info
Reno, United States
- 8006827061
- support@chi.us
- chi.us
I have an older CHI
I have an older CHI. My granddaughter used it and wanted her own. She received new one quickly and loves it. Thank you
18 July 2021
Reply from CHI Institute
Hello,
We are so happy to hear that not only you, but now members of your family, are able to experience the benefits of our CHI machines. We appreciate you sharing this with others, and we truly hope that our machines (both old and new) will continue to offer the relief you both are looking for.
-The CHI Team
The New CHI Machine is Awesome and it…
The New CHI Machine is Awesome and it has brought my extreme Pain I live with 24-7 from Polio down from a 10 plus to around 4 or 5 that runs from my head to my feet, affecting every muscle and joint in my body. Thank you CHI Institute for your great CHI Product and Service. Sincerely Sammie Nasur, Sardis MS.
8 July 2021
Reply from CHI Institute
Hello Sammie,
We're extremely happy that your machine is providing you with the pain relief that you're looking for! We're always looking for ways to improve and make our products more effective, so it's empowering to know that the work is paying off for customers such as yourself. Thank you very much for your feedback.
-The CHI Team
My chi palm was “thumping” so I called…
My chi palm was “thumping” so I called to ask about whether it needed to be returned for repairs. The Chi Tribe representative was exceptionally gracious and thoroughly knowledgeable about the complexities of the unit and explained the reason for the noise much to my satisfaction. After all was said and done there was no need to return the unit. This chi palm is a miracle in disguise. I use it daily on every part of my body in need of healing energy. My involvement with the Chi Tribe goes back decades and I am eternally grateful to Richard and his family of helpers for making this miracle possible. This chi palm in my opinion is a quantum leap from the infratonic 9. It is so ergonomically facile and works wonders. I recommend it to everyone.
7 July 2021
Reply from CHI Institute
Hi Father Vincent,
Thank you very much for the kind words. Our team works very hard to provide the best customer service that we can, so it's nice to hear that our efforts are paying off. We're especially happy that we were able to work with you to get your CHI Palm functioning, and that it's been providing you with the relief and healing that you're looking for. Thanks for being a member of our tribe for so long, and we look forward to what we can do for you in the future!
-The CHI Team
Both my wife and I use it every couple…
Both my husband and I use it every couple of days for over an hour at a time. He has some discomfort with digestion and heaviness in his body from Parkinson disease. I walk a lot and have a tendency towards getting shin splints and plantar fascitis in the past, with tense achilles and calves.
We both have so much relief from the minimal use of Chi Palm we LOVE it!! We have recommended our friends too and they purchased the kit and soon the Chi Palm.
Thank you for inventing such a smart unit for us. I know it will last a long time since your previous units from 20 years ago is still working!!
7 July 2021
Reply from CHI Institute
Hi ShuLei,
We're extremely happy to hear that both you and your wife are able to find relief through your CHI Palm unit! It sounds like you're both dealing with a great deal of pain, so it's nice to know that our machines are helping to relieve you of some of that. It's also humbling to hear that have been recommending us to some of your friends, and we very much appreciate the kind words that you've been spreading.
Thank you for being such a great advocate for us, and we're happy to have you as a part of the tribe!
-The CHI Team
Reply from CHI Institute
Hello Glenda,
We are very glad that you are enjoying your CHI Palm and that our customer service has met your expectations. We are always happy to help!
-The CHI Team
Great repair Service
I mailed my device in to have it repaired, I was astonished at how quickly it was repaired and what a through job "detailing" cleaning every aspect and the relativity inexpensive cost!
Thank you very much!
Byron
19 June 2021
Reply from CHI Institute
Hello Byron,
We are very glad to hear that you are pleased with your repair experience. We strive to provide top of the line customer service that you can rely on. Thank you for taking time to let us know that you are satisfied.
-The CHI Team
Reply from CHI Institute
Hello Angela,
We are happy to hear that the service you received was up to our standards, and hope that the products are of great use to you. Thank you for your feedback!
-The CHI Team
5.points effective for pain calmness I…
5.points effective for pain calmness I love this machine
6 June 2021
Reply from CHI Institute
Hello Kurt,
We are happy to hear that you are enjoying our machine and it is providing you with relief. Thank you for your feedback!
-The CHI Team
85yo heals up & walks after a bad fall!
My 85yo mother slipped and fell on some large rocks, getting both knees, right lower, hand scraped up. We cleaned her up and put the Infratonic 9 on her wounds. She had no bruising, healed up quickly and had no pain. She’s 85 and wasn’t even limping! The next morning her ribs were hurting. That was the one place we missed. Three days later they are still sore and the rest her is like a 20yo! Have had this machine probably seven years and love all it’s done for me, my friends and family.
30 May 2021
Unprompted review
Reply from CHI Institute
Hello Kristi,
We are so happy to hear that your machine provided your mother with the healing that she needed after a rough fall. Thank you for letting us know that your machine is healing you and your loved ones.
-The CHI Team
CHI trouble-shooted why my Infratonics…
CHI trouble-shooted why my Infratonics unit was not working & repaired it. Detailed invoice. Thank you.
25 May 2021
Reply from CHI Institute
Hello,
We thank you for taking time to let us know that you are pleased with the service provided to you. Thank you!
-The CHI Team
TEN Plus Stars!!
I would give you 10 stars plus if I could. The customer service people worked with me as I set up a multiple purchase. The repair people tried extensively to fix my I-9 with an intermittent problem. The machine itself helped me finally heal (along with massage and PT) a three month old injury that didn't seem to be healing or healing very, very slowly. I can walk, hike and dance now, Yay! Next focus is a chronic constipation issue; I have high hopes!
25 May 2021
Reply from CHI Institute
Hello Dawn,
We are happy to hear that our customer service, repair department, and quality of products has met the standards that we expect for our company. We strive to always provide excellence and appreciate you taking time to let us know that we have accomplished, just that. We are always happy to help, when we can. Thank you!
-The CHI Team
Bryron was wonderful!
Byron was wonderful! I sent back my older unit to be repaired. He was able to repair the unit however suggested I try the newer Palm. With the discount of turning in my older unit, I puchased the Palm for $125. less the total cost of the Palm. My horse Amigo and I are looking forward to receiving the Palm!
Thank you Byron! Happy Trails.
28 April 2021
Unprompted review
Reply from CHI Institute
Hello M Dardi,
We are very glad to hear that your experience, with Byron in our repair department was a pleasant one and that he was able to provide you with information on our CHI Palm that proved to be valuable to you.We hope you and Amigo love the CHI Palm as much as we do.
-The CHI Team
Reply from CHI Institute
Hello Cara,
We are so happy to hear that you are satisfied. Thank you for the feedback.
-The CHI Team
My new Chi Palm is as wonderful as the people who produced it!
My new Chi Palm is an amazing addition to my collection of Chi products! Richard & his tribe have outdone themselves once again. I have been using my unit relentlessly on a decade old car accident injury & my body's response has been wonderful. It is everything promised...
My friends at CHI are ever ready to answer my questions or fill me in on the intricacies of their products. Their customer service is as good as their items! How refreshing. Thank you once again CHI Institute for working so hard to help us all to heal, & doing it with such joy!
22 April 2021
Reply from CHI Institute
Hello Laurie,
We are very happy to hear that our products and customer service meet the standards that we, here at CHI Institute and our customers find to be acceptable. We are always happy to help. Thank you for taking time to let us know we are doing well!
-The CHI Team
Fantastic service....smooth transaction…
Fantastic service....smooth transaction and helpful people. A+!
11 April 2021
Reply from CHI Institute
Hello,
Thank you very much for taking time to let us know that we are meeting the standards of customer service expected from our customers.
-The CHI Team
Hi we love our Chi Machine
Hi, my husband Gene and I both LOVE our Chi Machine. It reduces or eliminates pain in neck, back, knee, feet, hands. We wouldn't be without it.
25 March 2021
Reply from CHI Institute
Hello Shirley,
Thank you for taking time to let us know how you feel about your new machine. We are so glad to hear that you and your husband Gene are enjoying your machine and finding relief. If we can be of assistance with anything, please just let us know.
-The CHI Team
Missing pieces
I just received a box with the Nessor but no cord or grounding receptacle tester.
This after waiting a week for delivery and being charged $48.95 for 2 day priority shipping.
Will update my review when this is corrected.
6 March 2021
Unprompted review
Reply from CHI Institute
Hello Dr. Naumann,
We apologize that this happened. Our shipping department will get this corrected right way and the shipment will be sent to you express. Thank you for your feedback.
-The CHI Team
Chi institute has a very professional…
Chi institute has a very professional staff and their products are well crafted and effective.
1 March 2021
Reply from CHI Institute
Hello Linda,
We are very glad to hear that our staff has met the expectation of customer service that we expect here at CHI Institute and that our products meet those standards as well. Thank you for taking time to let us know how we are doing.
-The CHI Team
Those I talked to were helpful and…
Those I talked to were helpful and kind. My late wife Marjorie introduced me to
I 9 back in 05. It's been beneficial for a number of things. I wanted to make sure I was up to date because I am 87 years old. Your people have been very kind and helpful. Thanks again. Looking forward to working with you in the future.
John Ferris
9 January 2021
Reply from CHI Institute
Hello John,
We are so happy to hear that our staff has succeeded in providing an acceptable customer service experience for you. We appreciate all the years of being able to serve you and we are always happy to help.
-The CHI Team
Always great to deal with
Always great to deal with! Knowledgeable staff and very fast responses.
17 November 2020
Reply from CHI Institute
Hello Yadi,
We are very glad to hear that we make the process of doing business with us as simple as possible. Thank you for taking time to let us know you are satisfied with your experience.
-The CHI Team
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