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Only 4 stars let down by Evri delivery but customer service was excellent 5 stars for that..good quality clothing this no temu
Reply from Chetrock
Sad to hear that you were let down by the couriers, but great to hear that our CS team got this resolved for you efficiently. Thanks so much for the review.
Fantastic slouch jeans - all other loose fit jeans pale into insignificance! Really heavyweight denim, well cut and stitched, look great and really comfortable. Liked the first ones so much I've just bought a second pair... Presumably the trousers Madness wrote about?
Reply from Chetrock
Hey there, thanks for the fab review, and it's amazing to hear that you loved our product so much you purchased a 2nd pair. We know that these will be worn and loved for many years.
I have worn Chet Rock Loose Larry Jeans for many years with no size problems and have always loved them.
I recently ordered another pair and found the company has changed the sizes although they deny there is any change.
I've checked with Chet Rock and they have sent me a spec chart which shows as follows...
Size 30 inches actually measures 32.25 inches.
Size 32 now measures 34.25 inches
Size 34 now measures 36.25 inches
I've aways worn Size 34 in the past and they measured 34.25.
So if like me you need 34 you need to order 32.
Thoroughly recommend these jeans but be very careful with the sizes.
I've also seen these recently without the braces studs. Please Chet Rock, don't do that.
Reply from Chetrock
Hi there, Thank you for the honest and sincere review. We can confirm that, as the jeans do come 'loose', these are larger than their waist size to allow for a more baggy low-rise style. We have passed on your comments and feedback to our team, as these are always very appreciated and important to us.
I love Chet Rock's retro designs and own several of their bowling-style shirts. They are bold, stylish and I feel a million bucks wearing them. My interaction with customer service has been pleasant and speedy. Thanks so much Chet Rock. I'll keep checking your online store for new designs. Jamie
Reply from Chetrock
Thank you for the great review. This means so much to us, and we want to thank you for your continued love and support for the brand.
The quality for the price is crazy good. I recently ordered from Chet Rock after seeing their ads and shipping was fast and the sizing was perfect.
Reply from Chetrock
Hey Luke, thank you so much for the awesome feedback and we are so pleased to hear that you are loving our brand! We hope to see you back again very soon.
Issue with website but Kellie was extremely helpful when I emailed in, happy with product too.
Reply from Chetrock
Thank you for taking the time to send your review and we are very happy to hear that you received a great product with a good service.
What started simply as a sizing issue turned into a problem when Royal mail took one of our delivered parcels instead of the return we'd booked Kelly from customer services has gone above & beyond to sort this helped with sizing retrieved the parcel they received mistakenly so she could send it back with our new order Many emails followed which were always answered promptly If I could give Kelly 10 stars I would Royal mail customer service could learn a lot from her but that's a separate review
Reply from Chetrock
Thank you so much for the wonderful review and for taking the time to share your experience today, we are so happy to hear that Kellie was on hand to help every step of the way and turn what sounded like not a great situation into a good one.
The purchasing experience has been very good, but if there is one thing I want to highlight it is the customer service. There was a problem with the order and it didn't take them a moment to offer me the best solution and even a discount for the inconvenience. As I have told them, it is very appreciated to meet companies like this.
Reply from Chetrock
Thank you kindly for taking the time to leave a great review and we are so happy that any concerns, worries or issues were resolved quickly and efficiently for you.
Total scam. No contact details or company info. Probably a Temu drop shipper
Reply from Chetrock
We can assure you that this is in no way a spam company and you can speak to us at help@chetrock.com at any time if you have any concerns or worries.
I bought two of the Chet Rock shirts. The Donnie and the Direwolf, they both are made of high quality material and the tailoring is flawless. The only slight flaw is that the shirts run a little small, so I go one size up, but since I have told you this the shirts are now perfect. Which is why I gave them a five star review.
Reply from Chetrock
Hi there, thank you for leaving the great review, we do have a size guide found here https://chetrock.com/pages/size-chart, please note this is body measurements and not garment measurements, If you ever want further sizing help and advice our customer service team will always be on hand to help with any questions or queries.
I now own a few items from chet rock, all my orders came pretty quickly and I really like the quality of materials used. Jumpers are nice and heavy, Jackets are super warm
Reply from Chetrock
Thank you for taking the time to leave a great review and we hope to see you back again very soon.
Ordered trousers. On delivery I found that bag was mislabelled with wrong size. OK mistakes happen but had to chase up refund and they didn’t reimburse the return postage.
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