Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues we... See more
Company replied
How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept hi... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
Company replied
Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chess customer service
Chess, and Alvin in particular, couldn't have been more helpful despite a few hiccups (not of their doing, I hasten to add) along the way. We wouldn't hesitate to recommend - excellent cheerful customer service from start to finish.
18 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the kind words! We're so pleased Alvin was able to support you throughout — even with a few bumps along the way. Your recommendation means a lot!
Thank you.
Ryan
Business phone renewal
Just renewed my business phone contracts with chess again, Andy Ruston was super helpful in sourcing us the best phones for our business! Highly recommend
18 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the great feedback! We're thrilled to hear Andy was able to help you find the perfect phones for your business. We really appreciate the recommendation!
Thank you.
Ryan
Ease of speaking to people to ensure…
Ease of speaking to people to ensure speedy agreement of new contracts
17 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for taking the time to leave a review.
Glad to hear our team made it easy to connect and get things moving quickly!
Thank you
Ryan
Excellent service from Michael Fenton…
Excellent service from Michael Fenton who patiently talked me through issues step by step. Very helpful and clear.
11 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your kind words! We're thrilled to hear that Michael provided such clear and helpful support. We'll be sure to pass on your appreciation!
Thank you.
Ryan
Great apart from the annoying form to…
Great apart from the annoying form to sign.
11 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the feedback! We're glad you had a great experience overall—sorry about the form, and we’ll keep working to make things smoother!
Thank you.
Ryan
big shout out to the ChessICT support…
big shout out to the ChessICT support guys who helped sort out an IT query relating to an upcoming tech change from Microsoft which could have lead to issues. Thanks very much for the superb speedy investigation and response
10 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the shout-out! We're really pleased our support team could quickly resolve the issue and help you stay ahead of the Microsoft tech change
Thank you.
Ryan
Mobile Solutions
Alvin, Mobile Solutions Specialist, was excellent. Couldn't ask for more. Responsive and professional.
11 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the kind words! We're thrilled to hear Alvin provided such excellent service—responsive, professional, and exactly what you needed
Thank you.
Ryan
Excellent and through
Michael Fenton was very helpful in updating my new laptop and ensuring I had all the apps I needed even going so far as to check everything was working normally once updated and recommending on which apps to use for greater security.
10 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the great feedback! We're glad to hear Michael was able to support you so thoroughly and ensure your laptop was set up securely and smoothly.
Thank you.
Ryan
Great contact
Having had a number of account manager changes over the past couple of years - it was great to have Danielle as our contact. She was always very prompt at responding and got issues sorted as quickly as possible.
9 September 2025
Unprompted review
Reply from Chess
Good morning
Thanks for the lovely feedback! We're so pleased Danielle could provide the consistency and quick support you needed—she’s fantastic
Thank you.
Ryan
Responded to my issue quickly and was…
Responded to my issue quickly and was very helpful
4 September 2025
Unprompted review
Reply from Chess
Good morning
Thanks for your feedback! We're glad we could resolve your issue quickly and provide the help you needed
Thank you.
Ryan
Michael Fenton is amazing!
Michael Fenton is amazing! Professional, helpful, problem solver, polite.
Chess IT is not always great but Michael always is.
4 September 2025
Unprompted review
Reply from Chess
Good morning
Thank you for the kind words! We're thrilled to hear Michael made such a great impression—he truly is a star. We'll be sure to pass this on
Thank you.
Ryan
Great very quick and efficient service
Great very quick and efficient service, thanks a million Michael.
2 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks a million for your kind words! We're so glad Michael could provide quick and efficient support – always happy to help!
Thank you.
Ryan
Amazing experience
Michael helped me get connected with my printer and scanner today. He was quick, efficient and very friendly.
2 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the fantastic feedback! We're so glad Ricky was able to get everything resolved for you – clear, professional support is what we strive for!
Thank you.
Ryan
Ricky Walker worked hard for me to get…
Ricky Walker worked hard for me to get this whole situation resolved which was so hard to find a resolution I thought!! Very professional and brilliant at explaining it all. Many many thanks
2 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for your kind words! We're thrilled Ricky was able to resolve things for you – professional, clear, and committed to helping!
Thank you.
Ryan
Andy Rushton very helpful throughout…
Andy Rushton very helpful throughout not just with my connection enquiry but all admin issues that I had previously had
1 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for your kind words! We're glad Andy was able to support you so thoroughly – he's always happy to help!
Thank you.
Ryan
Andy Rushton was super efficient
Andy was super efficient, polite and knowledgeable.
Him and the whole team at chess have always done an excellent job - recommended.
1 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the kind words! Andy and the team at Chess really appreciate your recommendation – we're always here to help!
Thank you.
Ryan
Great staff
Michael is extremely helpful every single time. Thank you once again for your patience
29 August 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for your kind words! Michael’s always happy to help, and we’re lucky to have him. Really appreciate you taking the time to share this!
Thank you.
Ryan
Incredible Customer Experience!
Incredible Customer Experience!
I had help from Michael who supported me with installing software on my work laptop. It didn't take very long, all instructions were clear and I am now able to work more efficiently.
29 August 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're glad Michael was able to get you set up quickly and clearly—awesome to hear it's made your work smoother!
Thank you.
Ryan
Easy to deal with
Easy to deal with , I had an issue recently while I was abroad and they rang me back and talked me through how to resolve it .
23 August 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for your kind words! We're really glad we could help you out while you were abroad. Always here when you need us!
Thank you.
Ryan
Excellent Communications
Ricky communicated excellently, sorted our issues out promptly and was professional and polite throughout.
28 August 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased Ricky was able to resolve everything quickly and professionally. We'll be sure to pass on your kind words!
Thank you.
Ryan
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