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Rated 1 out of 5 stars

Placed an order for sneakers I paid for and haven’t received anything.I was provided an email with an order number, but useless when there’s no customer service to go to being there customer support m... See more

Rated 1 out of 5 stars

Same issue as others….my daughter ordered 4 dresses for upcoming weddings a week ago, no confirmation email, can’t log into the site despite making an account. I’m cancelling her order after reading a... See more

Company replied

Rated 4 out of 5 stars

I’m editing my review as the dress finally arrived! I initially left a 1 star review due to never receiving a confirmation email so I had no clue if and when my order had shipped. After leaving a revi... See more

Company replied

Rated 1 out of 5 stars

This place is a complete scam, don’t buy from here because they won’t deliver your package or respond to any of your many emails to their support team. People who have gotten their order have said it... See more

Company replied

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2.3

Poor

TrustScore 2.5 out of 5

428 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Surprise holiday deals

During the holidays, Cherley always has many special promotions, allowing me to buy my favorite products at a more favorable price.

21 December 2024
Cherley logo

Reply from Cherley

Hello James Morrissey,

Thank you so much for your comment!

We're thrilled to hear that you enjoy our special promotions during the holidays. We hope you continue to find items you love at prices that make you smile! Happy shopping!

Cherley Team

complaint@cherley.com

Rated 5 out of 5 stars

Fast logistics

The logistics speed in Cherley this time was faster than before, and it was delivered in less than 10 days. Thank you very much for MING's considerate service, love love.

2 December 2024
Rated 5 out of 5 stars

Cherley Women's Clothing, a Paragon of Quality Service

I rarely take the time to write reviews, but Cherley's excellent customer service deserves recognition. They helped me set up an account and use my store credit for a purchase I needed before an event. Thanks to their prompt and helpful response, I was able to log in and order on the same day. Thank you, Cherley!

11 December 2024
Rated 5 out of 5 stars

Excellent Customer Service Experience

I accidentally ordered the wrong size and immediately contacted Cherley. Although their policy stated that changes couldn't be made after 48 hours or if a tracking number had been issued, they still offered to arrange an approved return for a refund once I received my original order. I appreciate their understanding and willingness to help.

18 December 2024
Rated 5 out of 5 stars

Affordable

In Cherley, I can always find fashionable items with high cost performance, which are really worth the money!

10 December 2024
Rated 1 out of 5 stars

Clothing is garbage

Clothing is garbage. Their refund policy is not worth the paper it's written on. As soon as I received it and saw the poor quality I looked into getting a refund which it said was possible in 30 days if everything was intact and unworn. They offered me $9 US refund on A$75 US product.

26 January 2025
Unprompted review
Cherley logo

Reply from Cherley

Hello

We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.

Thanks in advance.

Cherley Team

complaint@cherley.com

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