I have been with this company for nearly 7 months now to receive Mounjaro for weight loss. They are a good reliable , safe company and very efficient. Any e mails are responded to promptly and I’ve es... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The direct telephone experience was great and Medina who took the call was lovely and provided the help I needed The online chat line is a series of repetitive questions ..long winded and goes now... See more
Company replied
I have been with Chequp for a few months and I'm slowly but surely losing the excess weight I have carried for decades. Surgery didn't fix it, willpower didn't fix it. Thankfully Mounjaro came along.... See more
Company replied
This company is amazing. You get so much support from all angles - free membership of Weightwatchers and loads of inormative emails and advice. Just had a long call with my personal nutritionist Jah... See more
Company replied
Company details
Written by the company
CheqUp provides safe, clinically led weight-management treatment with friendly, personalised support. Our UK-registered clinicians offer tailored assessments, ongoing guidance, and trusted medications delivered quickly and discreetly. Every patient receives free access to the WeightWatchers app and unlimited appointments with our health coaches, making your journey simple, supportive, and truly effective. We’re here to help you feel your best — every step of the way.
Contact info
United Kingdom
- help@chequp.com
- chequp.com
4.4
Excellent
14K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chequp
Chequp have been brilliant they have guided me through the process, efficiently and help with reassurance that things are on the right track. The staff give advice and are very friendly and knowledgeable. I would recommend Chequp.
2 April 2026
Unprompted review
Reply from Chequp
Hi Julie,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team, and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
I’ve signed up to CHEQUP and had a…
I’ve signed up to CHEQUP and had a problem with applying a discount. The lady I spoke to was called Chrisie and couldn’t be more helpful. Resolved my query and refunded the discount within minutes.
So far so good x
10 April 2026
Unprompted review
Reply from Chequp
Hi Cathie,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team, and we're thrilled to know we've been able to support you on your journey. I will be sure to pass on your kind words to Christie.
Thank you again for choosing us!
Kind regards,
CheqUp
Sashana has great
Sashana has great customer service and very helpful service was fantastic
9 April 2026
Unprompted review
Reply from Chequp
Hi Wendy,
Thank you for taking the time to leave such a nice review.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Very friendly and practical advice
Very friendly and practical advice with helpful tips on how to tweak meals for extra protein and fibre.
9 April 2026
Unprompted review
Reply from Chequp
Hi Carol,
Thank you so much for taking the time to share your feedback!
We’re delighted to hear that you found the advice both friendly and practical, and that the tips on increasing protein and fibre felt easy to incorporate into your meals.
Making small, sustainable changes is such an important part of long-term success, so it’s great to know the guidance was helpful and realistic for you.
Our team always aims to provide support that’s not only informative but also tailored and achievable day-to-day, so your comments really mean a lot.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
Most helpful and encouraging
Most helpful and encouraging. This support is proving invaluable
9 April 2026
Unprompted review
Reply from Chequp
Hi Sherryl,
Thank you for sharing such a wonderful review with us.
We truly appreciate your kind words and are delighted to hear that you’ve found our support helpful and encouraging.
Your feedback motivates us to continue providing the best possible care.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
I had an issue today which was resolved…
I had an issue today which was resolved in the most professional way. I spoke to Tia who was very helpful and informative. I was put at eased with her professional and speedy approach which is a credit to the company.
Thanks again Tia.
9 April 2026
Unprompted review
Reply from Chequp
Hi Christopher,
Thank you for taking the time to share your feedback about your recent experience with Tia.
We are genuinely pleased to hear that your issue was resolved professionally and that Tia provided helpful and informative support.
It means a lot to us to know that you felt at ease and well taken care of; your kind words are much appreciated, and I will ensure they are passed on to Tia and the rest of our team.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
Very professional and knowledgeable
Very professional and knowledgeable
9 April 2026
Unprompted review
Reply from Chequp
Hi Caroline,
Thank you for sharing your positive feedback.
We are truly pleased to hear that you found our service to be very professional and knowledgeable.
Your satisfaction is very important to us, and we greatly appreciate you taking the time to let us know about your experience.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
CheqUp are always really helpful and…
CheqUp are always really helpful and respond quickly to any enquires. I feel safe using CheqUp for my medication.
9 April 2026
Unprompted review
Reply from Chequp
Hi Millie,
Thank you so much for your kind words and 5-star review!
We’re really pleased to hear that you’ve found our team helpful and responsive, and that you feel safe using CheqUp for your medication — that means a lot to us. Providing a reliable and supportive service is always our top priority.
If you ever need anything, we’re always here to help.
Best regards,
CheqUp
Reply from Chequp
Hi Harold,
Thank you for your kind words!
We’re really pleased to hear you had a friendly and helpful experience, and that everything was handled in a timely manner.
If you ever need anything else, we’re always here to help.
Best,
CheqUp
Very helpful advice and practical…
Very helpful advice and practical solutions to help with my weight loss journey and long term goals
9 April 2026
Unprompted review
Reply from Chequp
Hi there,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team and we're thrilled to know we've been able to support you on your journey.
Thank you again for choosing us!
Kind regards,
CheqUp
Got great customer service from Sasha a…
Got great customer service from Sasha a and Joe. They responded so quickly to my email and helped me straight away.
Really excellent customer service always
8 April 2026
Unprompted review
Reply from Chequp
Hi Melanie,
Thank you for taking the time to leave a review.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Always enjoy my call with Zoe because…
Always enjoy my call with Zoe because she listens. She also comes up with solutions and gives me ideas. Thoroughly recommend
8 April 2026
Unprompted review
Reply from Chequp
Hi there,
Thank you so much for your lovely feedback and 5 star review!
We’re so pleased to hear that you enjoy your calls with Zoe. She always aims to listen carefully and offer helpful ideas and solutions, so it’s great to know this has made a positive impact on your experience - we'll be sure to pass your kind words to her.
We really appreciate your recommendation and look forward to supporting you again in the future!
Best regards,
Medina
This company is amazing
This company is amazing. You get so much support from all angles - free membership of Weightwatchers and loads of inormative emails and advice. Just had a long call with my personal nutritionist Jahanvi who provided so much help on my diet and habits. Very glad I chose Chequp as my Mounjaro provider.
7 April 2026
Unprompted review
Reply from Chequp
H Linda,
Thank you for taking the time to share your wonderful feedback. We’re so pleased to hear that you feel supported by our team and that your session with Jahanvi was helpful. It’s lovely to know that our resources and WeightWatchers membership are making a positive difference for you.
Thank you again for choosing CheqUp. If there’s anything else I can do for you, please let me know.
Amazing company help with any question…
Amazing company help with any question or need you have.
I made a mistake and Zachary from chequp helped me the same day and sorted my issue out. Thank you again
7 April 2026
Unprompted review
Reply from Chequp
Hi Niamh,
Thank you for your lovely feedback and for taking the time to share your experience. We're really pleased to hear that Zachary was able to assist you so quickly and that you've been happy with the support from the CheqUp team.
If there’s anything else I can do for you, please let me know.
Kind Regards,
Chequp
Kirsten was so knowledgeable and truly…
Kirsten was so knowledgeable and truly understood what I was experiencing. She offered practice advice and guidance. She also proactively ensured follow up so that I felt supported and reminded me I am not on this journey alone
7 April 2026
Unprompted review
Reply from Chequp
Hi Nadine,
Thank you for taking the time to leave a review.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Reply from Chequp
Hi Janice,
Thank you for taking the time to leave a review.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Damaged pen
Pen arrived smashed , chequp won’t replace or refund .. a lot money outta pocket AVOID
2 April 2026
Unprompted review
Reply from Chequp
Hi Kellyann,
We're very sorry to hear that your experience hasn't met expectations, and we appreciate you taking the time to share your feedback.
We'd really like the opportunity to look into this and understand what happened. Please kindly reach out to us at help@chequp.com with your details so we can investigate further and support you directly.
Your experience matters to us, and we're committed to improving wherever possible.
Kind regards,
CheqUp
A great ethical company
I ordered Monjaro and made use of the Clinical and Dietary online and telephone services to ensure I was doing the right thing monthly as my weight loss journey unfolded. Both were excellent and informative and I have referred 2 friends to them as a consequence. One matter for consideration is the way they deal with your next monthly order. Instead of asking first if you wish to make changes to dosage they email to advise they are taking your next payment . But if I wish to go up or down a dose and consequently pay more or less , surely it’s better to determine that first then take money? It all works out fine but it seems an upside down process.
6 April 2026
Unprompted review
Reply from Chequp
Hi S K Jepson,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Response to review from company lying
Response to review from company lying. Company does not let you cancel subscription upon request. no that is a lie. It is not that they “may” contact you. THEY DO contact you and it says that you will not cancel until you speak with someone, whether that be call or email!
Its clearly sales style!
I’m sorry but 4 voicemails in a couple of hours, 3 emails and stating you are REQUIRED to speak to someone on the phone before you will agree to cancel MY subscription IS PRESSURE. I should be able to cancel without a conversation with a customer service team member. CS service providers should NOT AND NEVER be contacting people pressuring them to stay with the company, so stop lying to potential and current customers. My payment was due and there was no way of me cancelling it or stopping it from being taken out!! I did request to cancel it, it should be cancelled.
26 March 2026
Unprompted review
Reply from Chequp
Hi there,
We’re very sorry to hear that your experience hasn’t met expectations and we appreciate you taking the time to share your feedback.
We’d really like the opportunity to look into this and understand what happened. Please kindly reach out to us at help@chequp.com (mailto:help@chequp.com) with your details so we can investigate further and support you directly.
Your experience matters to us and we’re committed to improving wherever possible.
Kind regards,
CheqUp
⁹My mounjaro journey through the…
⁹My mounjaro journey through the company Cheq Up.. Starting weight 14 stone 9llbs
I started mounjaro last August 2025 on 2.5mg. To begin with there was side effects sadly ie headaches bad nausea took few weeks to fizzle out. Lost about 5llbs
Month 2
I increased the dose to 5mg. No side effects other than wee bit of feeling nausea. I had lost just over a stone in weight . I was happy with the result. Kept going but then in September they increased the prices.. Stupidly I decided to change over to wegovy. Absolutely crazy decision all just due to prices. Big mistake as I couldn't stop eating again put most of weight bk on.
Month 3
I decided to go back to Mounjaro. Side effects were minimum. I lost 1 stone 8llbs. Amazing result..
Month 4
Continued on mounjaro 5mg. Continued to lose another 5llbs.
Month 5
I paused my prescription.
February 2026
My weight had increased yet again. I was 13 stone 8llbs. Started bk on mounjaro but at starting point again 2.5mg. I struggled first week again nausea headaches no appetite. But fizzled out same as my first month previous year.. I lost 8llbs that month.
March 2026
I increased my dose bk up to 5mg. Side effects severe headaches . During this I did question is it worth feeling these side effects just to lose weight . I thought about how I felt about myself amd had done for 5 yrs. I decided to carry on.
April 2026
Im on my last dose . Due my renewal next week.
Ive weighed in at 12 stone 1llbs.
All in all ive went from size 16 to a size 12...
Hopefully in near future I can get to my target weight about 10 stone 2llbs size 10.
Through this whole journey eating right things or smaller portions is needed as is plenty of water i
mean plenty as ur always so dehydrated...
Now the big question for myself is how do I kp this up. Its so so difficult the journey has been so so difficult. I can't take mounjaro my whole life . 1. Im on high level of meds as it is and have been for 12 years for bipolar disorder. 2. £200 a month ain't affordable.
Ill see where it goes and decide from there.
All in all what I have learned these weight loss injections aint for every one its prob a short term fix.
But for first time in 5 yrs I actually like myself I can look in mirror and actually like myself.. its a crazy journey...
4 April 2026
Unprompted review
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