Banner for Chelsea Supplies

Chelsea Supplies Reviews 

3,229
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, often noting their aesthetic appeal and solid construction. Many found the ordering process straightforward and appreciated the efficient service, with numerous positive remarks about quick delivery and helpful, polite drivers who often went the extra mile. However, some customers also noted issues with delivery, experiencing delays, missed appointments, or changes to scheduled dates. Additionally, a few other people also felt that customer service could be unresponsive, particularly when dealing with order discrepancies, refunds, or product issues.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Service

Consumers find service to be positive, with many reviewers describing it as seamless, great, and excellent... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an Anthracite radiator and matching valves. Great price, arrived quickly we were out but Chelsea supplies rang us and delivery driver waited until we got home about 15 mins later. Items not ye... See more

Company replied

Rated 5 out of 5 stars

From easy ordering , to deliver, driver was polite and helped us unload everything. Installation was as easy as it looked with 3 panels fitted into existing concrete posts with the aluminium inserts i... See more

Company replied

Rated 5 out of 5 stars

Great range of products at very keen prices. Once ordered the line of combination was clear and consume. The delivery was remarkable quick. The best part was opening my order and being blown away by t... See more

Company replied

Rated 5 out of 5 stars

I have bought radiators from Chelsea Supplies before and they are excellent products. This buy was for my son's new home and he is replacing all radiators in his house, so I recommended this supplier... See more

Company replied



Company details

  1. Radiator Shop
  2. Home Improvement Store
  3. Landscaping Supply Store

Written by the company

Chelsea Supplies offers a wide range of Designer Radiators, Composite Fencing, Composite Decking and associated accessories. All our products come with a 20 Year Guarantee. We Guarantee to beat any like for-like item’s price. Delivering high-quality products at Unbeatable Prices. With fast UK delivery and trusted customer service, we make it easy to find the perfect solution for your home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,229)

1,213 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service would recommend

Great service would recommend

2 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Eddie,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 3 out of 5 stars

Item are great

Item are great, very good quality.
Delivery didn’t turn up, chased it they said I was gonna get back to me regarding it, then was delivered 24hours later, tracking date the day before. Would have been 5 star if they just called to say what was going on.

1 February 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Wayne,

Thank you for your 3‑star review — we really appreciate you taking the time to share your experience with us.

We’re pleased to hear that you were happy with the products you received. Your feedback is incredibly valuable, and we’ll be reviewing this with our team, as we’re always looking for ways to improve.

If there’s anything else we can assist you with, please feel free to get in touch.

Kind regards,
Chelsea Supplies

Rated 5 out of 5 stars

Good service

Easy to order, was delivered quite quickly although there was a slight delay, customer service let me know and kept me updated.

3 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Mrs Bermange,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Happy

All good 👍 happy with the order. Easy to order

17 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi martin,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 4 out of 5 stars

Great prices great quality products

The only reason I didn't give five stars is because my order just sat as pending after payment had processed which caused a delay in delivery, they didn't notice, but when i called they fixed it but wouldn't or claimed they couldn't expedite delivery causing me issues with timing on contractors

16 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi,

Thank you so much for your wonderful 4‑star review. We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you were happy with the prices and products you received. Feedback like yours means a great deal to our team and helps us continue delivering the best possible experience for our customers.

We’ll be reviewing your comments carefully. If there’s ever anything else you need, please feel free to reach out our team will always be happy to help.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Love my radiator very happy

Love my radiator very happy

2 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Mrs patriciapascoe,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great service good product and fast…

Great service good product and fast delivery

28 June 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Ecloud,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Quick delivery

Quick delivery. As described.

16 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Amanda,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great service

Great service

30 June 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Valeria,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Was delivered earlier than expected

Was delivered earlier than expected . Good quality product well packed . Delivery driver was very helpful and friendly

13 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Jason,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Easy to order great products

Easy to order great products. Arrived in the time frame given.

30 June 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Peter,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Wouldn't go anywhere else

Wouldn't go anywhere else! Great quality, good price and fab customer service. Kept informed through the whole process.

13 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi samantha,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi mr c Lambi,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Would definitely recommend

Fast delivery and quick to rectify any problems without a fuss, happy with the price and quality of my order and will be ordering more

13 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Rene,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Excellent products

I have bought radiators from Chelsea Supplies before and they are excellent products. This buy was for my son's new home and he is replacing all radiators in his house, so I recommended this supplier to him. He is delighted with his new heating system. Thanks.

13 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Stephen,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Perfect

Bit of confusion to start with but probably more me than them,great service,delivery lads were lovely and radiator is spot on,will use again.

13 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Tracy,

thank you for your response.

We can see that our delivery team has been in touch with you to confirm your delivery date and time. We hope you're pleased with your products once they arrive.

If you require any further assistance in the meantime, please don't hesitate to get in touch with us.

Rated 5 out of 5 stars

Quick delivery after ordering

Quick delivery after ordering, great quality 3 column radiator quite heavy but a solid well made and great finnish exactly what I wanted and defanatly the best price on the interweb great!

13 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Patrick,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

5/5 🌟

Amazing!! Definitely would recommend!

10 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Alia,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

10/10 definitely recommend

I had a small issue with delivery of my parcel. Got into contact with them and they were very helpful and made sure to fix my problem as soon as possible. Once the sample arrived, I was very happy with the quality of everything. The finish was very well done, and the grey looked very natural. Would definitely recommend.

10 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Arbaaz,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great Experience

The service was very efficient, everything was quick and easy, and the delivery was fast. The product was even better than I expected and I highly recommend.

10 July 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi Usman,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look