Amazing service! What a brilliant company, delivery company failed to deliver my item and sent back to vendor upon emailing the vendor and having a short phone call they resolved the issue and got the... See more
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See what reviewers are saying
I made errors in my order & the customer service is amazing; very responsive & very helpful. Would definitely recommend & will shop here again!
Superb! Had exactly what we were looking for, and delivered in a timely manner just a couple of days later. Sensible price and the newcomer discount was very welcome. No complaints at all. Highly reco... See more
We were so impressed with the customer service!! We live up in Scotland and knew exactly what travel system we were looking for, however we were struggling to get it anywhere. We seen that it was avai... See more
Company details
Written by the company
We here at Chelsea Baby are dedicated to bringing you the best possible brands at the best prices! We are the one stop shop for everything you need on your baby’s journey through life. From the moment you start planning your nursery, to potty training then learning to ride a bike and beyond! As parents ourselves we know how difficult raising children can be and how confusing buying all of the things you need and what questions you may have, such as, “which car seat is the best?” “Is this pram suitable for newborns?” ” What is the in Christmas present this year?” and more. That’s why our team of dedicated experts are here to advise and help you on your journey
Contact info
Unit 25 Pedmore Road Industrial Estate, DY5 1TJ, Brierley Hill, United Kingdom
- 01902490211
- hello@chelseababy.com
- chelseababy.com
4.7
Excellent
160 reviews
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Package arrived in a unacceptable mess…
Package arrived in a unacceptable mess box opened and damaged with parts of equipment hanging out
18 August 2023
Reply from Chelsea Baby
I'm sorry to hear about the condition your package arrived in – this is certainly not the experience we intended for you. Our team sincerely apologize for any inconvenience caused by the damaged packaging and equipment.
I noticed that you hadn't reached out to our customer support regarding this matter before leaving your review. Your feedback is invaluable to us, and I would appreciate the opportunity to assist you directly.
Please get in touch with our customer support team so that we can better understand the situation and work towards a solution. Your satisfaction is important for us, and we are here to help in any way we can.
Thank you for your understanding.
Best regards,
Noah
Still have not received item
Still have not received item - courier company an absolute joke - no correspondence - download app then don’t send verification email so cannot move forward any more. Did not tell us when he attempting delivery been trying to reschedule bit no way of contacting them
16 August 2023
Reply from Chelsea Baby
I am truly sorry for the inconvenience you've faced with your order and the communication issues with the courier. I understand your frustration and apologize for any inconvenience caused.
Please note that while we strive for smooth delivery experiences, we don't have direct control over the logistics company's delivery timelines. However, I've reviewed your order details and can confirm that your parcel is currently out for delivery. You should have received an SMS message with the scheduled timeslot.
If you require further assistance or have questions, please reach out to our Customer Service. We're here to help.
Thank you for your understanding.
Best regards,
Noah
Great service and communication
Great service and support from Noah and the team, would use again.
27 July 2023
Reply from Chelsea Baby
I am absolutely thrilled to see your positive review regarding the service and support you received. It warms my heart to know that your experience with us, especially with me, and the rest of the team, was a great one.
Your feedback truly means a lot to us as we work diligently to provide the best possible service. We are dedicated to going above and beyond for our customers, and it's fantastic to see that our efforts are recognized and appreciated.
Thank you for choosing our services, and should you need any assistance in the future, please don't hesitate to reach out. We're excited about the prospect of serving you again.
Cheers,
Noah
Lovely buggy and very quick delivery…
Lovely buggy and very quick delivery highly recommended ty
9 August 2023
Reply from Chelsea Baby
Thank you so much for your kind words and wonderful review! We're thrilled to hear that you're enjoying your new buggy and that our quick delivery met your expectations. Your recommendation means the world to us. If you ever need any assistance or have more feedback to share, please don't hesitate to reach out. Happy travels with your lovely new buggy! 🚗🌟
Kind regards,
Noah
After receiving the wrong design in…
After receiving the wrong design in carseat cover. The customer service I recieved was amazing.
Customer service Warren explained that it was the newest design out and that he would still send me a 2nd set of covers for the carseat in the design I had originally thought I was receiving.
Definitely recommend using this company.
21 August 2023
Unprompted review
Reply from Chelsea Baby
🌟 Thank you so much for sharing your experience with us! We truly appreciate your kind words. We're thrilled to hear that our customer service representative provided you with exceptional assistance and promptly addressed the situation.
It's great to know that Warren explained the situation and took the extra step to ensure your satisfaction. We apologize for any inconvenience caused by the error, and we're delighted that we could make it right.
Your recommendation means a lot to us, and we're grateful for the opportunity to serve you. We're committed to delivering the best products and service possible, and your feedback encourages us to continue striving for excellence. If you ever need anything else, please don't hesitate to reach out. We look forward to serving you again in the future!
Thank you once again for choosing our store. We truly value your trust and support.
Warm regards,
Noah
I placed my order for a pram on the…
I placed my order for a pram on the Sunday it arrived the following Saturday excellent service
12 August 2023
Reply from Chelsea Baby
Thank you so much for your wonderful review! We're delighted to hear that your experience with us was top-notch. Our team works tirelessly to ensure that orders are processed swiftly and arrive in a timely manner. We're thrilled that your pram arrived promptly just as you expected. If you ever need anything else or have any questions, don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you again in the future.
Kind regards,
Noah
Great customer
Great customer
service and speedy delivery together with an amazing product will definitely use again
3 August 2023
Reply from Chelsea Baby
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with us. Providing excellent customer service, speedy delivery, and high-quality products are our top priorities, and we're delighted that we could meet your expectations. We look forward to serving you again in the future. If you ever need anything, feel free to reach out. Thanks for choosing us!
Kind regards,
Noah
Great service
Great service! Product arrived in time. There was a mistake on the website - I called the company and the issue was resolved immediately. Will be using again!
30 July 2023
Reply from Chelsea Baby
We're thrilled to hear about your positive experience with while shopping. Your kind words truly make our day and motivate us to continue delivering the best possible service to all our valued customers.
At Chelsea Baby, customer satisfaction is our top priority, and we're overjoyed that we could meet your expectations. Your feedback inspires us to maintain the high standards we've set for ourselves and to continuously improve our offerings.
We're here to serve you, and we look forward to serving you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out to us. Thank you once again for choosing Chelsea Baby!
Best regards,
Noah
Really quick delivery of items
Really quick delivery of items, with good updates on delivery.
30 July 2023
Reply from Chelsea Baby
🌟 Thank you so much for taking the time to leave us such a wonderful review on Trustpilot! We're absolutely thrilled to hear about your positive experience while shopping with us. Your feedback truly warms our hearts and serves as a motivation for us to continue delivering the best quality and service to our valued customers like you.
Should you ever need anything or have any questions, please don't hesitate to reach out to us. We're here to assist you every step of the way. Once again, thank you for choosing Chelsea Baby and for sharing your positive experience with others. We look forward to serving you again in the future!
Warm regards,
Noah
The whole experience started badly ,as…
The whole experience started badly ,as I had heard nothing regarding the progress of the order by Thursday 3/8 . Finally got an answer to my enquiry on Friday 4/8 ,the last day of the 2-5 day delivery “promise” , so now it was clear that it was not going to arrive on time . Baby shower was 5/8!!
I was told there was extra 1-3 days to add onto the delivery time.
The 10% off introductory offer failed to work on my order and was explained away by saying it did not work on ssle or clearance items ( Which I don’t believe apply to my purchase ?). The item purchased is selling at £249 and £269 on other sites, which is less than what I paid and they’re also with a “promised” 3-5 delivery time .
However this could also be a “hollow” promise like the company I used I suppose ?!
All of this was conveyed to customer services ,but I feel the excuses given to me we’re poor and misleading- (I was told the items had been dispatched from Chelsea baby 3/8 ,but according to tracking info they weren’t collected by logistics company till 7/8 ). It was finally delivered 8/8 .
I feel with the service we received ,a good will gesture would not have been out of place , but sadly this did not happen .
Poor customer service , would not use this company again .
28 July 2023
Reply from Chelsea Baby
We apologize for the inconvenience you encountered during your recent experience with us. We regret the delay of two days caused by the logistic company, which unfortunately led to your order missing the baby shower deadline. We understand the importance of timely delivery for such events and we're truly sorry for any disruption this caused.
Regarding the 10% discount code, we'd like to clarify that it is applicable only for products that are not on sale or clearance. We apologize for any misunderstanding caused by this policy.
We genuinely appreciate your feedback, as it helps us refine our services. Your concerns regarding our customer service and pricing are duly noted, and we're committed to improving in these areas.
While we can't change the past, we are dedicated to making sure that your future experiences with us are smoother and more satisfactory. We hope you might consider giving us another opportunity to serve you.
Thank you for sharing your thoughts, and we apologize for any inconvenience caused.
Best regards,
Noah
Great product and excellent quality
26 July 2023
Reply from Chelsea Baby
We are absolutely thrilled to hear about your fantastic experience while shopping with us. Your kind words and positive feedback truly mean the world to us. We strive to deliver nothing but the best, and it's incredibly rewarding to know that our efforts have resonated so well with you.
At Chelsea Baby, customer satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. Your feedback serves as a great motivator for our team to continue delivering exceptional quality and service.
Should you have any further needs or questions, please don't hesitate to reach out. We're here to assist you every step of the way. Once again, thank you for choosing us. We look forward to serving you again in the future and continuing to exceed your expectations.
Warmest regards,
Noah
Reply from Chelsea Baby
Thank you so much for taking the time to leave a review! We truly appreciate your support and are glad to hear about your recent purchase. If you ever decide to share your thoughts or experiences with our products in the future, we'd be more than happy to hear from you. Your feedback helps us improve and serve you better. Enjoy your purchase!
I wish you a great day,
Noah
I’ve had no confirmation since ordering…
I’ve had no confirmation since ordering from you last Sunday
29 July 2023
Reply from Chelsea Baby
We apologize for the delay in confirming your order and any frustration it has caused. We sincerely appreciate your patience during this time. When you placed your order, we were unexpectedly overwhelmed with a high volume of orders, which led to delays in our usual processes.
We acknowledge that we weren't fully prepared to handle such a surge in demand, and for that, we're truly sorry. Since then, we've taken steps to implement new solutions that will prevent similar situations in the future. Your feedback has helped us improve our processes, and we're committed to ensuring a smoother experience moving forward.
Thank you for bringing this to our attention, and we look forward to serving you better in the future.
Best regards,
Noah
Good easy assemble thanks
24 July 2023
Reply from Chelsea Baby
Thank you so much for your positive feedback! We're delighted to hear that you found our product easy to assemble. Your satisfaction is our top priority, and we're thrilled that the assembly process met your expectations. If you have any more feedback or questions in the future, feel free to reach out. Thanks again for choosing us!
Kind regards,
Noah
Reply from Chelsea Baby
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service and products. Providing top-notch service and high-quality products is our utmost priority, and it's wonderful to know that we've met your expectations. Your feedback truly inspires our team to continue delivering excellence. If you ever need assistance or have any questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future!
Cheers,
Noah
Amazing service
26 July 2023
Reply from Chelsea Baby
Thank you so much for your kind words and for taking the time to share your experience with us on Trustpilot! We're thrilled to hear that you had an amazing shopping experience with us. Providing top-notch service to our customers is always our priority, and your feedback reaffirms the hard work we put in every day. If you ever need assistance again or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
Take care,
Noah
Price for Sienna High Chair was cheaper…
Price for Sienna High Chair was cheaper than anywhere else and was delivered within 2 days. Great service.
30 June 2023
Reply from Chelsea Baby
You're welcome! Thank you for taking the time to leave a review on Trustpilot. Your feedback is valuable to us, and we're delighted to hear that you had a positive experience. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Cheers,
Noah
ordered a Cot and Underdrawer waited…
ordered a Cot and Underdrawer waited the for arrival, when my order was delivered I only received 1 part of a 3 part order so I rang the company up was put through the customer service who then confirmed I had only received the Underdrawer and that they are unsure why I didn't receive the whole order but that I should expect the following 2 boxes within 2/3 days, a few day had gone by and I have the other two boxes delivered which is great thinking the problem was sorted my partner goes to build the cot and I realise they had sent out a completely different cot to the one that I ordered of course I phone in again to try resolve the issue to which the company confirmed they had indeed send out the wrong cot but now the one that I originally wanted was out of stock and they had no idea when it would be back in stock so there wasn't really any way to resolve the issue because I needed a cot asap so getting a refund which I'd have to wait for and then reordering from else where would mean a longer wait frustrated and annoyed I kept the wrong cot that was sent out which I might add was cheaper than the original one I ordered (they refused the refund the difference) and that was that, on the up side one of the managers there was really trying his best to help but can't say much for the actual customer service people as that was no help at all, definitely won't be ordering anything again from this company 👎
31 May 2023
Reply from Chelsea Baby
Thank you for sharing your feedback about your recent experience with us. We truly apologize for the series of unfortunate events that occurred with your order. It's clear that we fell short of providing you with the seamless and timely service that you deserved, and for that, we are genuinely sorry.
We understand the frustration caused by the incorrect delivery and subsequent mix-up with the cot. Our aim is to ensure our customers receive their orders accurately and on time, and it's disheartening to hear that we let you down in this instance. We deeply regret the inconvenience caused by the errors and the resulting delays in resolving the issue.
We sincerely appreciate your patience and understanding while our team worked to address the situation. It's reassuring to know that one of our managers tried their best to assist you. However, we acknowledge that the overall customer service experience fell short of your expectations.
Your feedback is valuable to us as we continuously strive to improve our processes and provide better service to our customers. We're genuinely sorry that your experience with us did not meet your expectations, and we understand your review.
If you have any further concerns or questions, please don't hesitate to reach out to us. We will do our best to assist you in any way we can. Thank you for bringing these issues to our attention.
Sincerely,
Noah
Very good thansnk
29 May 2023
Reply from Chelsea Baby
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. If you ever need anything or have any questions in the future, don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you again in the future. Thanks again for choosing us!
Kind Regards,
Noah
No communication
Bought a bike and received confirmation order and to expect updates on delivery. 5 days later nothing so phoned and told they would look into it. Received text massage next morning saying bike being delivered in next hour, as I was at work delivery missed and now have to collect. More information regarding delivery time and dates needed.
31 May 2023
Reply from Chelsea Baby
Thank you for taking the time to share your experience with us. We apologize for any inconvenience you've faced regarding the delivery of your bike. We understand the frustration that can arise when expectations are not met, and we appreciate your feedback as it helps us improve our service.
We're truly sorry for the miscommunication and the inconvenience caused by the missed delivery. Our team is committed to ensuring a smooth shopping experience for all our customers, and we understand that providing accurate delivery information is crucial.
We have taken note of your feedback and will definitely work on enhancing our communication regarding delivery times and dates. Your feedback is invaluable in helping us make the necessary improvements to prevent such situations in the future.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our customer support team. We are dedicated to making things right for you and ensuring that you have a positive experience with us.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding.
Best regards,
Noah
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