Cheerstravel Reviews 

15,529
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,339 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The booking process is frequently highlighted as smooth, easy, and efficient, with many appreciating the quick and hassle-free service. Reviewers are particularly impressed with the competitive pricing and the exceptional customer service, often receiving personalized support and prompt responses. However, some people were dissatisfied with the booking process, encountering errors after entering all details and being told to call customer service for issues like declined bookings or unavailable seats. A few other people also felt that customer service was poor when problems arose, and that travel insurance did not provide adequate support or compensation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy, smooth, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as quick, efficient, and... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting the professionalism,... See more

Price

Reviewers highlight positive aspects of price, with many finding the prices to be excellent, affordable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had good experience booking our Singapore Airlines tickets with Cheers travel. Received confirmation in an hours time and received the tickets in a day's time. Spoke to Leo who was helpful and courteo... See more

Company replied

Rated 5 out of 5 stars

Ayaan has been incredibly helpful when helping me navigate my flight reschedule! I appreciate his prompt help and support in this matter! I am also very impressed by how responsive Cheers Travel’s hel... See more

Company replied

Rated 5 out of 5 stars

John and Ronnie made the experience sooo good and were honest and forthright in their dealings throughout the booking. Go the best price business class fair with short lay overs and great seat allocat... See more

Company replied

Rated 5 out of 5 stars

"Fast, Friendly & Efficient" Leo has a good & positive approach " Very Professional & informative ” Especially after Maya left .. happy to meet with Leo this morning "Highly rec... See more

Company replied


Company details

  1. Flights Search Site

Written by the company

Cheerstravel.com.au is a Australia Based online Travel Company with experience of more then two decades into Travel Industry. Cheers Travel Partner is a Trading name for Akash Travels Pty Ltd. Cheers travel believe " Where you book Matters". We have millions of Happy Customers and will continue to focus on best customer service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

16K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(15,529)

1,249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything good

Everything good

28 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Elena,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

I dealt with Leo regarding a booing I…

I dealt with Leo regarding a booing I could not make myself he was very helpful and very patient with me and booked the flights I needed really great customer service and very fro

27 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Dylan,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Definitely recommend.

We had a slight inconvenience when booking but it was made very easy to solve when a number was provided on the website and we spoke to Bill who made the whole experience so easy with clear communication, providing different options. Definitely recommend.

27 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Dekota,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

John and Ronnie made the experience…

John and Ronnie made the experience sooo good and were honest and forthright in their dealings throughout the booking. Go the best price business class fair with short lay overs and great seat allocations. I strongly recommend booking with Cheers Travel and will refer them to other colleague's and family members.

26 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Yasean,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Good Experience

Good Experience

25 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Tushar,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Gautam book my ticket

Gautam book my ticket
Thank you

26 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Pardeep,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

No problems at all


No problems at all, ticket booking and confirmation were perfect.

25 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Yogesh,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Very good customer service

26 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Sukhdeep,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Prince is really helpful and kind to…

Prince is really helpful and kind to help us guide through the process of making decision to finalise flight bookings. We really appreciate the Cheers travel service and approachablity toward their customers.

25 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Sunny,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Great service

Amizing great service

25 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Elio,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Easy to use website

Easy to use website, good price and service

21 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Ratna,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Great customer service

Great customer service and communication.

19 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Zane,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Good experience

24 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Deepal,

We highly appreciate your kind words on the service rendered by our expert and are delighted to know that you are extremely satisfied. No request is too big for us as we strive to deliver the best services within our capabilities.
We await your next booking with us.
Cheers Travel Team

Rated 5 out of 5 stars

Reliable and trustworthy with highly competitive prices

This is our 3rd time booking our tickets through Cheers travels. This time we were assisted by Tanya who was very helpful in organising a good deal for us. The overall experience was smooth and seamless. Highly recommend cheers travels.

21 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Sachin,

We sincerely appreciate you taking the time to recognize our efforts. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
It was a pleasure serving you, and we look forward to welcoming you back for many more memorable experiences in the future.
Cheers Travel Team

Rated 5 out of 5 stars

I had a great experience booking my…

I had a great experience booking my ticket with Cheers Travel. The entire process was smooth and stress free. A special thanks to Suzanne for her excellent support. she guided me through every step and made sure I got the best option. Really appreciate her quick responses and professionalism. Highly recommended….

22 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Heena,

We sincerely appreciate you taking the time to recognize our efforts. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
It was a pleasure serving you, and we look forward to welcoming you back for many more memorable experiences in the future.
Cheers Travel Team

Rated 5 out of 5 stars

Olivia was of great help

Olivia was of great help! Highly recommend!

18 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Yashika,

We sincerely appreciate you taking the time to recognize our efforts. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
It was a pleasure serving you, and we look forward to welcoming you back for many more memorable experiences in the future.
Cheers Travel Team

Rated 5 out of 5 stars

Good ,Preeti

21 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Mani,

We sincerely appreciate you taking the time to recognize our efforts. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
It was a pleasure serving you, and we look forward to welcoming you back for many more memorable experiences in the future.
Cheers Travel Team

Rated 5 out of 5 stars

Wonderful no fuss service

Wonderful no fuss service. Big thank you to John who sorted flights out in no time. Definitely recommend this company.

20 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Martyn,

We sincerely appreciate you taking the time to recognize our efforts. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
It was a pleasure serving you, and we look forward to welcoming you back for many more memorable experiences in the future.
Cheers Travel Team

Rated 5 out of 5 stars

Exceptional customer service

Selena was very helpful and patient with my booking. She provided me with the best prices available and her customer service was exceptional. I'd highly recommend Selena and Cheers travel for your next holiday destination.

20 April 2026
Unprompted review
Cheerstravel logo

Reply from Cheerstravel

Dear Teresa,

We sincerely appreciate you taking the time to recognize our efforts. Your kind words mean a lot to us and motivate our team to continue delivering exceptional service.
It was a pleasure serving you, and we look forward to welcoming you back for many more memorable experiences in the future.
Cheers Travel Team

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