The experience with my call was good. The only grievance for me regarding this time was call wasn’t made in time thus I couldn’t login in time to Oder meal preferences and do a proper seat selection w... See more
Company replied
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Review summary
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Reviews shaping this summary
Brock and Paul were very helpful and prompt sorting out my two flights to and from Thailand. Brock booked the flights for me with no issue. I appreciated him explaining how Cheapfly’s prices worked an... See more
Company replied
I booked my flight with Cheapflyshop and I received my confirmation right away. I also informed via emails if there is changes with my reservation. Staff are helpful.
Company replied
I had a really great experience booking my tickets with Brock from CheapFlyShop. He was extremely helpful, spoke perfect English, and really understood my situation and what I needed. He genuinely tri... See more
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Company details
About Cheapflyshop UK
Written by the company
Your Gateway to Effortless, Secure, and Affordable Travel!
Celebrating Our 7th Anniversary!
This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.
Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.
At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.
Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.
Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.
Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.
But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.
Each month, we cater to thousands of customers, providing:
- Cost-effective flight tickets from the UK to destinations worldwide.
- Hotel reservations across the United States, Europe, and beyond.
- Upscale accommodations at affordable rates.
- Premium car rentals and comprehensive travel insurance tailored for global travelers.
Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.
Why Choose CheapFlyShop.com?
- Trusted Expertise: Decades of experience in the travel industry.
- Reliable Partnerships: Collaborations with industry-leading suppliers.
- Unbeatable Value: The best deals on flights, hotels, and travel services.
- Convenient Payment Options: Accepting all payment modes for secure bookings.
- Customer-Centric Service: A dedicated support team that’s always available.
Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!
Need Assistance? We're Here to Help!
For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!
Contact info
Suite B, 42-44 Bishopsgate, London, EC2N 4AH, London, United Kingdom
- support@cheapflyshop.com
- cheapflyshop.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I Would like to gave feedback about…
I Would like to gave feedback about experience with your customer service
Justin is serve me today he is friendly and give me clear information for my travel. Thank you Justin.
20 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Rahel,
Thank you for taking the time to share your feedback with us. We are delighted to hear that Justin provided you with friendly service and clear information regarding your travel arrangements.
Your appreciation means a lot to us, and your kind words will certainly be shared with Justin. We look forward to assisting you again in the future.
Best regards,
Customer Support Department
TM-EC/Process initiation review as requested (19/05/26)
Hey y’all, this is my intro, new to trust pilot but my team have asked me to do a review following the experience - bear with me!! Please read the whole review - don’t just search for buzz words!
To introduce myself my job is investigative research and my team/departments have different roles (I have the exciting role!). Most of my time is spent with aviation agents, pilots, military personal for travel and other investigators. My job is research and evidence gathering to present, publish and provide experience - but we usually wait until the full process is complete to review unless our relations team think there’s an issue in which case legal/fraud handle it, sometimes with warnings or reviews - if any of the major red flags come up.
So this is a new company for our team, we were apprehensive as we initially had a not so great experience to start with, but after emailing the team and having a long phone call, Marc was absolutely lovely and is trying to fix the situation. Our team were devastated with the initial experience- to the point of extreme hurt but honestly - give them a chance to fix any errors!Marc single handedly restored our entire faith in the company today after a mishap with flights and other workers yesterday. He was polite, understanding and after a good call we came to a solution that our team are excited to discuss once we can rebook with the funds! In terms of the initial beginning, the members of the team that weren’t as helpful have really reflected in my opinion and they were so helpful in directing myself and my team to Marc. Started out negative- but Marc really has restored our faith and we are genuinely excited about this company and the solutions provided- our media team will update this once the flight is booked. We can’t provide much information other than we had a really big problem and it seems to be getting fixed, we are overjoyed with this and hope it works ! Excited to see the potential future and development and I am personally looking forward to seeing how this goes and after discussions with Marc and my team I’m really excited for this collaboration.
I can’t provide a full review here because the flights aren’t booked yet (awaiting funds from finance reversal), but I can speak from my experience so far, separate to other members of my team(& this is the one that matters!) I can give my opinion and reflection after my team spoke with me!
On a serious note, I do have to say this:
I’ve seen a lot of reviews here about people being unhappy about the accents of people/the conduct. Firstly, every single member I spoke to was entirely competent with speaking, fluent in English and there was no language barrier so that’s simply nonsensical if you found a problem with that- you’re the problem! If you’re flying around the world I’d be concerned if you met people exactly like yourself - how boring! Get outside more! Join an investigation team! (But please note - you are not welcome at ours- haha!)
Now onto the experience so far:
In terms of conduct, in all honesty my team did inform me they initially did have a very bad experience BUT after our team leader reached out via email, we received nothing but kind words, patience and understanding, even from people whom my team previously hadn’t had a good experience with. Not everything needs to remain negative, we should all turn negatives into positives and I truly think they did today.
That is so rare to see in a company in my experience, usually these things get escalated to senior management instantly and low level agents are taken off cases- but they were brilliant after we voiced our concerns- so I really really really recommend just having a chat sending an email and speaking with them, they want to help you that’s their job! Yes, initially I wasn’t happy to hear how people in my team were spoken to, but after everyone had a goodnight sleep and chance to reflect the conduct and professionalism massively improved- and that’s what we as as team take away from that how they have the ability to grow, learn reflect and instantly fix things! But that’s also what you should do - give grace! Today I had the pleasure of speaking with Amy who was absolutely so sweet on the phone very helpful and didn’t delay anything, following this I spoke with Marc- I could write an entire article just on that man- he is honestly brilliant and completely blew me away today after my team had a bad time- so our faith is restored and we are looking forward to our chat tomorrow to hopefully progress and fix our problem! - media team will update after booking - hence 3 stars because we haven’t actually managed to use the company yet so we can’t provide a full transactional insight, but hopefully tomorrow our team will update this with their review post-transaction! :)
——————————————————-
[Team member EC]
19 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Ellie,
Thank you for taking the time to share such a detailed and thoughtful review of your experience with our team.
We sincerely appreciate your openness in acknowledging both the initial concerns and the positive resolution that followed. We understand that the beginning of your experience did not meet expectations, and we truly regret any frustration caused to you and your team. At the same time, we are extremely pleased to hear that Marc was able to restore your confidence through his professionalism, patience, and dedication towards finding a suitable resolution.
Your recognition of the efforts made by Marc, Amy, and the wider team means a great deal to us. We strongly believe in listening to customer concerns, learning from every interaction, and working towards positive outcomes, and we are grateful that this was reflected in your later experience with us.
We also sincerely appreciate your fair and balanced comments regarding communication and professionalism. Feedback such as yours is incredibly valuable and helps us continue improving both our customer service standards and overall customer experience.
Thank you once again for giving us the opportunity to address the situation and for acknowledging the efforts made by our team. We truly look forward to assisting further
Best Regards,
Customer Support Department
Abraham was good at customer service…
Abraham was good at customer service and dealing with my ticket related questions.
17 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Ali,
Thank you for your valuable feedback. We are pleased to hear that Abraham provided you with good customer service and was able to assist you with your ticket-related questions.
Your appreciation will certainly be shared with him. We look forward to assisting you again in the future.
Best regards,
Customer Support Department
Malcom was very helpful and courteous
Malcom was very helpful and courteous
19 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your valuable feedback. We are delighted to hear that Malcom was helpful and courteous throughout your experience.
Your kind words and appreciation will certainly be shared with him. We look forward to assisting you again in the future.
Best regards,
Customer Support Department
Justin was very helpful & kept me well…
Justin was very helpful & kept me well informed of what was happening
19 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Alyse,
Thank you for your valuable feedback. We are pleased to hear that Justin was very helpful and kept you well informed throughout the process.
Your appreciation means a lot to us, and your kind words will certainly be shared with him. We look forward to assisting you again in the future.
Best regards,
Customer Support Department
Do not use, report them to authorities
1. Contact your bank and tell them exactly what happened, do not pay any more money. Call your bank's official fraud line immediately to freeze your card and prepare to dispute the pending charge. Do not trust this company if they claim they have issued a refund—it is just a stalling tactic.2. Search for these organizations online to report them:Stripe – Cuts off the scammer’s payment gateway so they can no longer process debit or credit cards. Search for their fraud or complaints page, or write to their complaints email team by replacing the word "at" and "dot" with symbols (complaints at stripe dot com).National Cyber Security Centre (NCSC) – Investigates malicious links and has the legal authority to completely take down fraudulent websites. Action Fraud – Logs the crime into the UK national police database to build a criminal case against the operators. Advertising Standards Authority (ASA) – Forces search engines and social media networks to remove the company's misleading paid adverts. BBC Watchdog – Investigates systemic consumer scams to expose the company's tactics on national television. You can email their team at (watchdog at bbc dot co dot uk).Citizens Advice Consumer Service – Reviews the trading violation and directly alerts Trading Standards to launch local legal enforcement. Be aware of the upsetting nature of the employees:If you speak to anyone named Justin, Rushton, Kabir, or Amy, be prepared. They are incredibly rude, scary, and intimidating when confronted. The known numbers they use to call victims:020 3929 7570020 7112 8747+44 20 3668 1211
17 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
We are very sorry to read about your experience and appreciate you taking the time to share your feedback.
At the same time, we would like to respectfully clarify that we are a legitimate travel company assisting thousands of customers with flight reservations and travel-related services. We take allegations of fraud, intimidation, or misconduct extremely seriously and do not condone such behavior in any form.
We sincerely regret if your experience with our service did not meet your expectations. Please be assured that your concerns have now been escalated to our higher management team on a priority basis for internal review and investigation. We are currently looking into the matter carefully and will reach out to you directly with a proper resolution once the review is completed.
We would also appreciate the opportunity to investigate the specific booking and communication history in detail, as reviews posted publicly may not always reflect the complete circumstances surrounding a reservation, particularly in cases involving fare availability, pending bookings, airline confirmation processes, or payment authorization procedures.
Our intention has always been to assist customers professionally and transparently, and we genuinely regret any frustration or concern caused during the process.
We kindly request you to contact our support team directly with your booking reference number and details so that we may review the matter thoroughly and work toward an amicable resolution.
Thank you for bringing this to our attention.
Best regards,
Customer Support Department
Helpful and advice with all the…
Helpful and advice with all the information required he’s name is Justin
19 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your valuable feedback. We are pleased to hear that Justin was helpful and provided you with all the required information and guidance.
Your appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Yes I’m very happy,excited from…
Yes I’m very happy,excited from helping,absolutely professional support for me thank you
17 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Lajos,
Thank you for your wonderful feedback. We are delighted to hear that you were happy and satisfied with the assistance and professional support provided to you.
Your kind words and appreciation mean a lot to us. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Abraham was really helpful in updating…
Abraham was really helpful in updating my flight.
17 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your valuable feedback. We are delighted to hear that Abraham was really helpful in assisting you with updating your flight.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Malcolm was extremely helpful and made…
Malcolm was extremely helpful and made the experience of sorting things out very easy. Thank you Malcolm
17 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Jackie,
Thank you for your wonderful feedback. We are delighted to hear that Malcolm was extremely helpful and made the process easy and smooth for you.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Rose was very speedy
Rose was very speedy, professional and polite. She helped me with all aspects of travel. 5*
17 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Jenine,
Thank you for your wonderful feedback. We are delighted to hear that Rose provided you with speedy, professional, and polite service while assisting you with all aspects of your travel arrangements.
Your kind words and 5-star appreciation will certainly be shared with her. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Happy and satisfy with the services
Happy and satisfy with the services. Thanks Rose
17 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Prince,
Thank you for your valuable feedback. We are delighted to hear that you were happy and satisfied with the services provided by Rose.
Your kind words and appreciation will certainly be shared with her. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Very good and smart pert
16 May 2026
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your feedback. We are pleased to hear that you were happy with the service provided.
Your appreciation means a lot to us, and we look forward to assisting you again in the future.
Best regards,
Customer Support Department
Great services plus helping skills
Great services plus helping skills , thank you Rosten :)
16 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Riya,
Thank you for your wonderful feedback. We are delighted to hear that you were happy with the service and assistance provided by Rosten.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Aziz,
Thank you for your valuable feedback. We are delighted to hear that you were satisfied with our service and found our customer support brilliant.
Your appreciation means a lot to us, and we look forward to assisting you again in the future.
Best regards,
Customer Support Department
Justin helped me out with my bookings…
Justin helped me out with my bookings and his knowledge towards his job was remarkable. Never ever have got this kind of service. Really appreciate for his hard work.
12 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Asmit,
Thank you for your wonderful feedback. We are delighted to hear that Justin was able to assist you with your booking and that his knowledge and professionalism made such a positive impression on your experience.
Your kind words and appreciation for his hard work will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Crystal was a great help in sorting out…
Crystal was a great help in sorting out issues that arose from the bulk cancellation of flights by Lufthansa. She got me rebooked on alternative flights in a quick time frame.
15 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Alan,
Thank you for your valuable feedback. We are delighted to hear that Crystal was able to assist you promptly during the disruption caused by the bulk cancellation of Lufthansa flights.
We understand how stressful such situations can be, and we are pleased to know that Crystal helped rebook your alternative flights within a quick timeframe and provided the support you needed.
Your kind words and appreciation will certainly be shared with her. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Great service by justin
15 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Om,
Thank you for your valuable feedback. We are delighted to hear that you received great service from Justin.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
I have had to give 1 star to get this…
I have had to give 1 star to get this review box open , the owner Mahmoud should know the disgrace he is running , offering candy to a child and taking away !
I mentioned this quote to Robert who had the cheek to say I am offering you a different candy at £671 more ! Does he think that is fair ? In all my years of booking flights I have NEVER had such a disgusting company offer a flight at a price , I must add to cheap to believe and cancel after taking the fare . They saying pending NO it was taken out then put back ! However , why have prices you can’t commit too ? Disgusting
9 May 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Mrs. Singh,
We are sorry to hear about your disappointment; however, we strongly disagree with the allegations made in this review.
Firstly, we would like to clarify that there is no owner or individual associated with our company by the name of “Mahmoud,” and therefore such statements are completely baseless and inaccurate.
Additionally, based on the details provided so far, we are currently unable to locate any booking associated with your case in our system. In order for us to properly investigate the matter and assist you further, we kindly request you to contact us directly at support@cheapflyshop.com with your booking reference number and passenger details.
Please note that fares are always subject to live availability and confirmation from the airline/consolidator before ticket issuance. Airline prices can fluctuate rapidly depending on availability and demand, which is standard within the travel industry.
We genuinely encourage you to contact our support team directly so that we may review the matter properly. Simply posting a review will unfortunately not help in resolving or investigating the issue without the relevant booking details.
We remain available and willing to assist you further once the required information is provided.
Best regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Aisha,
Thank you for your feedback. We are pleased to hear that your issue was resolved and that you were satisfied with the assistance provided.
Your appreciation means a lot to us, and we look forward to assisting you again in the future.
Best regards,
Customer Support Department
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