The experience with my call was good. The only grievance for me regarding this time was call wasn’t made in time thus I couldn’t login in time to Oder meal preferences and do a proper seat selection w... See more
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Review summary
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Brock and Paul were very helpful and prompt sorting out my two flights to and from Thailand. Brock booked the flights for me with no issue. I appreciated him explaining how Cheapfly’s prices worked an... See more
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I booked my flight with Cheapflyshop and I received my confirmation right away. I also informed via emails if there is changes with my reservation. Staff are helpful.
Company replied
I had a really great experience booking my tickets with Brock from CheapFlyShop. He was extremely helpful, spoke perfect English, and really understood my situation and what I needed. He genuinely tri... See more
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Company details
About Cheapflyshop UK
Written by the company
Your Gateway to Effortless, Secure, and Affordable Travel!
Celebrating Our 7th Anniversary!
This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.
Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.
At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.
Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.
Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.
Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.
But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.
Each month, we cater to thousands of customers, providing:
- Cost-effective flight tickets from the UK to destinations worldwide.
- Hotel reservations across the United States, Europe, and beyond.
- Upscale accommodations at affordable rates.
- Premium car rentals and comprehensive travel insurance tailored for global travelers.
Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.
Why Choose CheapFlyShop.com?
- Trusted Expertise: Decades of experience in the travel industry.
- Reliable Partnerships: Collaborations with industry-leading suppliers.
- Unbeatable Value: The best deals on flights, hotels, and travel services.
- Convenient Payment Options: Accepting all payment modes for secure bookings.
- Customer-Centric Service: A dedicated support team that’s always available.
Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!
Need Assistance? We're Here to Help!
For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!
Contact info
Suite B, 42-44 Bishopsgate, London, EC2N 4AH, London, United Kingdom
- support@cheapflyshop.com
- cheapflyshop.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Abraham was incredibly caring and…
Abraham was incredibly caring and helpful throughout the entire process. My original flight was cancelled due to the conflict in the Middle East, and he quickly stepped in to offer a range of fantastic holiday options for me and my children. His advice was well-informed, thoughtful, and genuinely kind. I’m really looking forward to our trip and would highly recommend dealing with him—he’s an excellent employee.
30 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Kianne,
Thank you for your detailed and kind feedback.
We are delighted to hear that Abraham provided such caring and helpful support throughout your experience, especially during the disruption caused by your flight cancellation. It is encouraging to know that his prompt assistance and thoughtful recommendations helped you find suitable holiday options for you and your children.
Your appreciation will be shared with Abraham and the team. We are pleased to have been able to assist and wish you a wonderful trip ahead.
Best Regards,
Customer Support Department
Brock was very helpful and amazing…
Brock was very helpful and amazing customer service.
30 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Nor,
Thank you for your feedback.
We are pleased to hear that Brock was very helpful and provided amazing customer service during your interaction.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Abraham was very polite and patient to…
Abraham was very polite and patient to help through my queries. Top notch customer representative.
30 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your kind feedback.
We are pleased to hear that Abraham was polite and patient while assisting you with your queries. It is great to know you consider him a top-notch customer representative.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
I been served by agent name MR Reston…
I been served by agent name MR Reston what a lovely person he handle and resolve my issues very professionally,
I can’t thank him enough
I had the best experience and will back to this
Company doing business because I’m very satisfied with all results come out
So thank you so much
MR Ruston 🙏
Kind regards
A Areffi
29 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Akhbar,
Thank you for your wonderful feedback.
We are delighted to hear that Mr. Reston provided you with such professional and courteous assistance, and that your concerns were handled and resolved to your satisfaction. Your kind words and appreciation will be shared with him and the team.
We truly value your support and are pleased to know you had such a positive experience. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Nice and ethical
Nice and ethical. Helped me to get the details before booking inclusions. Thnks ibrahim
6 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Pramode,
Thank you for your feedback.
We are pleased to hear that Ibrahim provided clear and ethical assistance, helping you understand the booking inclusions in advance.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Amy she us very good in the call she is…
Amy she us very good in the call she is very políticas and efficient
29 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Reinaldo,
Thank you for your feedback.
We are pleased to hear that Amy provided a polite and efficient service during your call.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Malcolm was very professional and very…
Malcolm was very professional and very helpful with good knowledge of booking flights. He was very compassionate when I told him I was booking to attend my mother’s funeral in Sierra Leone. Cheapflyshop is very good and I would recommend them and use them again.
29 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Madonna,
Thank you for your heartfelt feedback.
We are deeply sorry for your loss and appreciate you sharing your experience with us. We are pleased to hear that Malcolm provided professional, knowledgeable, and compassionate support during such a difficult time.
Your kind words will be shared with him and the team. We truly value your recommendation and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Malcolm has been extremely helpful in…
Malcolm has been extremely helpful in finding a suitable flight for us. Many thanks!
28 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your feedback.
We are pleased to hear that Malcolm was extremely helpful in finding a suitable flight for you.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Brok was very helpful today in sorting…
Brok was very helpful today in sorting out my travels
28 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Adrian,
Thank you for your feedback.
We are pleased to hear that Brock was very helpful in assisting you with your travel arrangements.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Abraham was a great help today
Abraham was a great help today. He took the time to support me and made things much easier. I really appreciate his willingness to jump in and assist
28 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Osman,
Thank you for your kind feedback.
We are pleased to hear that Abraham was a great help and took the time to support you, making the process easier. Your appreciation for his willingness to assist will be shared with him and the team.
We value your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Please do not use CheapFlyShop!!
Please do not use CheapFlyShop. I had terrible experiance booking with them. I was looking for direct flights to Malaysia, i then came across CheapFlyShop's direct flight deal, which seemed reasonable. I clicked and entered my details, as i hesitated to pay, i received an email from CheapFly saying i havent paid for my booking, at no point the tickets i chose was advertised as unconfirmed tickets, so i made the payment and I received an email saying the tickets are unconfirmed and Cheapfly is working with the airline and there was no baggage allowance for my journey. I rang Malaysian Airline and they said, tickets hasnt been issued and as an Airline, the deal between Airline and agents is that once payment is made to agents, their internal system will issue the tickets, what cheapfly is doing is unusual and it is not how the Airline operates. I rang Cheapfly, querying where are my tickets and why a longhaul flight has no baggage allowance, they said they cannot issue tickets as my ticket is unconfirmed and this deal has no baggage allowance. I asked them to refund my fare, they said it is non refundable ticket but equally they cannot issue the tickets. They started changing my dates of travel, changing who I flew with, changinging my time, it was absolutely stressful conversation, the person we spoke to was an Executive, he was very condesending and wanted us (me and my husband) to listen to him, he kept repeating that we needed to LISTEN to him. I booked and paid on Saturday, by Monday we still havent reached a solution. They were not going to return our money either, we lost sleep over this, I got so angry on Monday night, I rang them, recorded the phone call and gave them a peace of mind for conning us, it was absolute con and scam and i demanded our money back. The call handler agreed to return my monies. But we now have lost all trust on booking online, this company tried to con us! who do we trust? why did CheapFlyShop-leaving up to their cheap name, try to con us. Why cant they just say, we cant sell you the tickets as you booked and we will return the monies, why give me and my family such a hard time, the fare was nearly £1k. PLEASE DONT USE THIS AGENT!
4 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Indra,
Thank you for your detailed feedback.
We sincerely regret to hear about your experience and the inconvenience caused during your booking process. This is certainly not the level of service we aim to provide. We understand the frustration and stress this situation has caused you, particularly regarding the ticket confirmation, baggage information, and communication you received.
Please be assured that your concerns have been taken seriously and will be thoroughly reviewed with the relevant team to ensure such situations are handled more transparently and efficiently in the future. We also regret any dissatisfaction caused during your interaction with our representative, as this does not reflect our service standards.
We are glad that your refund has been processed as agreed. Your feedback is valuable and will help us improve our services going forward.
Thank you for bringing this to our attention.
Best Regards,
Customer Support Department
Amy was very helpful and professional
Amy was very helpful and professional
27 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Lisa,
Thank you for your feedback.
We are pleased to hear that Amy was very helpful and professional during your interaction.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
david john was really helpful
david john was really helpful. great service
27 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Anoushka,
Thank you for your feedback.
We are pleased to hear that David John was really helpful and that you experienced great service.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your feedback.
We are pleased to hear that Justin provided good service.
We appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
The service was absolutely fantastic
The service was absolutely fantastic. Thank you for helping your customers to have a great trip.
26 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your wonderful feedback.
We are delighted to hear that you found our service absolutely fantastic and that we could assist in making your trip a great experience.
We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Brock was very helpful
Brock was very helpful, he guided me through all the processes, I would go through this travel agent again
25 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear John,
Thank you for your feedback.
We are pleased to hear that Brock was very helpful and guided you through the entire process.
We truly appreciate your trust and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Roston customer service was excellent
Roston, was very helpful for making the changes on my flight bookings regarding changing dates, upgrading as well - he was very helpful and kind to bear with all the changes for almost 2-3 hrs
25 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Jyothi,
Thank you for your valuable feedback. We are pleased to hear that Roston was able to assist you efficiently with your flight booking changes, including date amendments and upgrades. It is especially appreciated to know that he remained helpful, patient, and kind throughout the process, despite the multiple changes over the 2–3 hours. We will ensure your kind words are shared with Roston and the relevant team.
Best Regards,
Customer Support Department
Mark was very helpful with clear explanation. Very elaborate and patient. Good interpersonal skills.
Mark was very helpful with clear explanation and answered all the questions I asked. No complaints. 10/10 experience. Totally recommend👍!
25 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that Mark provided clear explanations and was able to answer all of your questions effectively. It is great to know that your experience was a 10/10 and that you would recommend our service. We will be sure to share your kind comments with Mark and the relevant team.
Best Regards,
Customer Support Department
Beware of Cheapflyshop: Misleading Ticket Details and Extra Charges
This was one of the worst booking experiences I’ve ever had.
I booked tickets for my family (1 adult and 2 children) from London to Karachi through cheapflyshop.com. After booking, I received the reservation details, but the ticket status was still showing as “pending.” I also noticed that the email only mentioned 7kg hand carry and no checked baggage.
Concerned, I called their customer service the next morning to confirm. I was told that I had booked a “promotional ticket” that only included hand carry. However, there was no mention of any such condition on their website at the time of booking. When I questioned this, the agent said nothing could be done and that cancellation would cost £150 per ticket (£450 total). Alternatively, they offered to add baggage for an additional £500.
I had already paid £1550 for the tickets. The agent then started offering “alternative options” with higher prices (£1785, £1900, even £2000), which felt like a tactic to force me into paying more. When I pointed out that similar tickets were available elsewhere for around £1520, they couldn’t justify why their prices were significantly higher.
Under pressure and limited options, I ended up paying £1785 for tickets on different, less convenient dates—around £260–£280 more than I initially planned.
Later, I contacted Saudi Airlines directly and also checked their official website. I was informed that all London to Karachi flights include one 23kg checked bag along with hand carry as standard. This was also confirmed by their customer service.
It became clear that I had been misled. Baggage was already included, yet I was told otherwise, seemingly to extract more money through unnecessary upgrades and changes.
This experience caused unnecessary stress, disrupted my travel plans, and cost me extra money. I travel frequently and have never encountered such practices before. I would strongly advise others to be cautious when dealing with cheapflyshop.com.
Resolution:
Further to my previous update, the issue has now been resolved. Sam John (Escalation Manager) from Cheapfly stepped in and helped resolve the matter by providing travel vouchers, which I can use until next year.
Thank you, Sam, for looking into this promptly and bringing it to a swift resolution.
24 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for taking the time to share your detailed feedback regarding your recent booking experience. Please accept our sincere apologies for the distress, frustration, and inconvenience caused. We deeply regret to learn that your experience did not meet the standards of service and transparency that we aim to provide. We understand your concerns regarding the baggage information, ticket status, pricing options presented after booking, and the overall communication you received during your interaction with our team. We appreciate how disappointing and stressful this situation must have been, particularly when arranging travel for your family. Please be assured that all customer feedback is taken seriously, especially where concerns are raised regarding fare conditions, optional services, and booking amendments. The issues you have highlighted will be forwarded to the relevant department for a full internal review to ensure that booking information, fare inclusions, and customer communications are handled clearly and accurately. Further, as per the record, one of the available Manager is working on your booking to provide you the best possible resolution and you will be assisted further.
Best Regards,
Customer Support Department
Malcolm
Malcolm, was very supportive and patient with me poor communication. Thank you to help me to find a good deal
23 April 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your kind feedback. We are pleased to hear that Malcolm was supportive and patient throughout your interaction and assisted you in finding a good deal. Your comments are greatly appreciated, and we will ensure your thanks and recognition are shared with Malcolm and the relevant team.
Best Regards,
Customer Support Department
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