Cheapest Liquor Reviews 

124
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant difficulties contacting the company, often finding no phone number and receiving no responses to emails or support tickets. People frequently experienced extensive delays in order delivery, with many products not arriving at all or taking weeks longer than advertised. Some orders were cancelled due to stock issues, often without proper communication, leading to frustration. However, some customers also noted positive aspects. A few people experienced quick and efficient delivery, sometimes even receiving their orders sooner than expected. When issues arose, some reviewers mentioned that the company attempted to resolve problems, occasionally offering apologies or gifts for delays. Some consumers also appreciated the competitive pricing.

What people talk about most

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting significant... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Response time

Reviewers highlight significant dissatisfaction with response times, frequently reporting a complete lack of... See more

Customer communications

People report negative experiences with contact, primarily due to the absence of a direct phone number,... See more

Product

Clients share ambiguous opinions on product availability and delivery, with many expressing significant... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered large quantity champagne for a launch event party. Ordered 3 weeks before the event and have not received the order. With no phone number the only comunication is via online message. It has be... See more

Rated 3 out of 5 stars

I'm not sure how to edit my review from 18 September, where I rated Cheapest Liquor 1, so I am placing another review. After a length of time, and after my review, my order was finally delivered.... See more

Rated 1 out of 5 stars

Whatever you do, don't purchase from Cheapest Liquor. You can't contact them easily and their customer service is very bad. Go somewhere else - seriously! They advertise stock they don't have and then... See more

Rated 3 out of 5 stars

Received refund for undelivered items The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party... See more



Contact info

1.9

Poor

TrustScore 2 out of 5

124 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

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1.9

All reviews

(124)

110 reviews in the last 12 months

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Rated 3 out of 5 stars

NOT A SCAM JUST POOR DELIVERY TIMES

I’ve just moved out and needed to get a fair few things to stock up my liquor cupboard. Price wise these guys were no where near their competition. Even with items on sale BWS, first choice, Dan’s, etc cheapest is far cheaper(who would have thought). Premium spirits are the same price if not better than basic cheap brands at other stores. Just the Angostura Bitters alone was almost half price to anywhere else I could find.
The downside with the company is the delivery time is just a blatant lie. If your buying for upcoming party expect the 2-3 delivery to take atleast 2-3 weeks. Mine was ordered on the 12/09, i contacted them via email and they offered to substitute certain things(as they have a supplier problem which was causing the delays) but I said I’d rather not. They advised me it would arrive no later than the 3rd of Oct(which it did). They apologised profusely and sent me a little gift and letter.
It seems to be a fairly new company which is I believe trying to fix their teething issues, once these things start becoming a more fluid process I believe it will succeed.
Buy at your own risk, I think I will be again but well in advanced before any parties just incase it does take some time.
Just to restate, I don’t think the company is blatantly scamming people. I think other reviews are exaggerations of a difficult scenario, I gave them the benefit of the doubt and received everything I ordered, it just took three weeks and some emails, give them a chance if delivery times aren’t of concern.

3 October 2025
Unprompted review
Rated 2 out of 5 stars

No delivery after 3 weeks and communication terrible

Ordered large quantity champagne for a launch event party. Ordered 3 weeks before the event and have not received the order. With no phone number the only comunication is via online message. It has been 5 days and no response to my urgent messages. I finally received a response but a pity it took a bad review to contact me. The refund was issued immediately..thank you.

15 September 2025
Unprompted review
Rated 3 out of 5 stars

Revised Review

I'm not sure how to edit my review from 18 September, where I rated Cheapest Liquor 1, so I am placing another review.
After a length of time, and after my review, my order was finally delivered.
On top of my order was a gift by way of an apology, which was gratefully received.
Whilst I cannot rate them higher than a 3, given the length of time to deliver, I will say they did their best to recover.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

I was after a particular wine

I was after a particular wine, Cheapest Liquor was the cheapest (no suprise there), and had it listed in stock! Unfortunately I succumbed to the usual problem, a week delay without any dispatch notification, I had to proactively chase them (twice) to be told it was on back order and that if they dont receive it in a week they would refund the order. Of course they didnt proactively reach out to me after a week to let me know so I had to continually chase. I was eventually told I would get a refund in 5-8 business days. 10 business days later I chased again and voilà the refund appeared. To save a few bucks I wouldnt buy online from this mob.

4 August 2025
Unprompted review
Rated 3 out of 5 stars

Received refund for undelivered items

The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party. Unfortunately the products did not arrive within the timeframe. A week or so later I received an email from the company offering to send a refund which I accepted.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Just a terrible experience

Just a terrible experience - worst online ever! Order not sent after 2 weeks plus - no contact at all - I had to e - told had run out and expected to fill soon. - decided to give benefit of the doubt - WRONG! No contact once again - and no delivery so request a refund - nearly 5 weeks later no deliver NO REFUND - NO customer service

16 August 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest and you probably won't get your full order

Update: This company is attempting to actively suppress genuine reviews by reporting them to trustpilot. As such I have amended my rating to a 1.

Not a scam (edit: ARE SCAMMING), just very bad at logistics. Had an issue with my order, received half of my order with no communications on why until i emailed asking why. I had to threaten ACCC/Vic comsumer affairs to get my order. They are cheap but its probably not worth the hasstle of chasing up orders. I think this is a drop shopping company. I eventually did get my order but had to continuously threaten them, however one bottle didn't arrive becauseapparently it was broken and they claimed it would be refunded but it hasn't. Leaving this honest review because i don't want others to experience what I did.

26 August 2025
Unprompted review
Rated 1 out of 5 stars

Definite scam

Definite scam. No contact. No product delivered. Telltale signs no contact number. All the positive reviews are fictional. Beware

17 August 2025
Unprompted review
Rated 2 out of 5 stars

I am not sure if the company is 100% legit…

I am not sure if the company is 100% legit, it has no phone number or address on the website.
I placed my order 6 days ago and it was supposed to be next day delivery and I still haven't received it. Tried the online chat but didn't give me the info I need.
I would say it's a scam.
Should have read all the previous reviews before j placed the order!
I might have to call my bank to cancel the transaction.

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Do your research! Buyer beware!

Do your research. And read all the other one star reviews! I’m convinced this business is just one dude and a computer. They have a recorded message on their contact number to make it seem like “all our customer service people are busy”. No delivery 20 days after ordering (despite promising 1-2 day delivery) and then refused to answer any emails, despite numerous attempts to get in touch with them. I pursued it through my credit card company and luckily got a refund, but buyer beware!!!

28 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor communication

Poor communication
Order not received after 24 days.
Request for refund denied
Very dissatisfied and would not recommend using this company

4 June 2025
Unprompted review
Rated 5 out of 5 stars

good follow-up

First of all, I would say that given the pricing, one wouldn't expect super fast delivery. I live in Metro NSW and so I was doubtful of the 1-3 days delivery. There was some confusion with my order, which was cleared up as soon as I reached out to the customer support team via both email and Facebook messenger. The timing and delivery was expected. My recommendation is regular checking and following up. I think I would order from them again. Thanks.

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Charge in a second, but no delivery at all

Very disappointed experience.
The website mentioned delivery in Melbourne metro within 1-2 days, however, after a week still no nothings to deliver.

Had communications in the background for a couple times, but they keep pushing back the delivery date. After that, when asking for refund, they stop responding. Very terrible experience to shop with this online reseller.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Their customer service is great. They reply super quick. One time I placed an order and I put in the wrong address. I sent an email but I was scared it was gonna get sent out to the wrong address by the time they reply. Well I got a response not even after 5 minutes later, confirming that they have fixed the address for me. Honestly I am so happy and order got delivered to me 2 days later.Thought I would share my experience as it made really comfortable ordering from this company👍👍

5 May 2025
Unprompted review
Rated 5 out of 5 stars

Very reliable

I read on their website that this is a family owned business and their prices were really good compared to all the other big companies so I decided to try them out and they did not disappoint. Great customer service along with speedy delivery. I’ve placed a couple orders so far and have had no issues with them and my deliveries usually come within 2 days. Very happy and will continue to use their service

30 April 2025
Unprompted review

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