CheapCruises.com Reviews 110

Easy, professional, knowledgeable, and cheap! Thank You!!

Krista is amazing in every way. She certainly works for her client to book exactly what will work, regardless of how long it takes.

I just returned from my Dec 4–7 cruise to the Bahamas with my Home School group, and unfortunately, I will never book with this company again. The lack of accountability is unbelievable.

We were promised $100 for every eight cabins booked—we never received it then again they stayed this would be post cruise so we will see. It’s day 3 of being back nothing yet. I will update if any changes arise. We were also promised a private event, which is clearly stated in writing, yet it never happened. Despite countless emails, we received no response.

Several members experienced serious issues due to incorrect data entry, which almost resulted in some not being able to board. I’m still baffled. And to make matters worse, they had the audacity to charge a $25 service fee when they barely provided any service at all.

The reason we chose Cheap Cruises was because of their 4.5-star reviews. Maybe we were unlucky with the agent we had—Kay—but communicating with her was like pulling teeth. I left voicemail after voicemail for her team. In the end, I had to call MSC directly, and they were the ones who fixed the issue. I got incredibly lucky, because usually these matters have to go through the planner.

Imagine keeping this cruise a secret from my daughter since May for her 10th birthday… only to risk not being able to board because of a data entry error. This was my first mother-daughter cruise, and I wanted it to be special. While we did enjoy parts of it, our planned celebration never happened, and that was heartbreaking.

I’m truly disappointed. Our travel agent should consider another career, because this experience was far from smooth sailing—it was catastrophic.

Friendly, and professional customer service. Questions answered completely and accurately.

The cruise consultants are the absolute best! They work with you to find the exact trip you are wanting. They don't upsell anything!
All calls are answered quickly. All messages are returned promptly. The excursions are well planned.
I have booked multiple vacations at the same time and nothing has ever been skewed or screwed! Cannot recommend this company enough!

Teresa was very kind, helpful and knowledgeable. I appreciate her!

Ease of booking. Discounts. Added bonuses

Will not back a refund on my cruise now that I have financial issues from no job. Rude phone ppl when I asked for a supervisor was told " don't go there" as a threat. They do not honer their insurance coverage. Poor customer service. I was told by Max the phone guy that I have called several times from different number with different story when today was the first time I ever called and was hung up on the first time. I will never use cheap cruises ever again for anything not will I sail with Royal Caribbean.

My Agent was so knowledgeable, kind and enthusiastic.
A winning combination
Plus she went out her way to get me an amazing cruise at a rate that was better than anything I could ever imagine finding.
I highly recommend working with Julie
Thanks, Michael Gavin

Tried several times to book a cruise. Has amount, inputted information such as name, address, birthday. Site wouldn't take me to payments. Then chat insisted I call him for the best price. I replied I have the price I want and just need help to pay. The chat wouldn't help me! Insisted I call for best price, and cheapcruises would be there when I was ready. Is this bait and switch to try to get you to purchase a more expensive cabin? Seems like it!

It was a great experience.

Easy to book! Rates and rooms are BETTER than direct cruise line pricing! I feel like I had more options with cheap cruises.com PLUS their reward program gives immediate OBC just for booking!

My travel agent Wendi Kaye is why I book with your company. She and I have been working together for years. Her knowledge and expertise always gets me exactly what I want on a cruise.

It was a smooth experience. We found exactly what we were looking for.

I booked a cruise on cheap cruises then after looking over other sites including the cruise ship site I discovered the cruise ship site was exactly the same amount that cheap cruises was charging also they had a total money back guarantee for any down payments And to top it off they gave me a free room upgrade. Called cheap cruises within hrs of my booking to cancel was told there's a $100 cancelation fee on top of a 24.99 service charge fee so I offered them to meet cruise line with free room upgrade which they said they could not do so just be fair warned read their fine print before you ever book a cruise through them the cruise lines are a lot safer better choice.

I booked our Alaskan cruise 8 months in advance, did all the planning, bought $100 binoculars to see whales, bought travel insurance for everything and was advised by cheap cruises to book our own airline tickets because tickets could vary in travel times up to over 24 hours duration. I booked the tickets with Alaska Airlines departing Minneapolis MN to Seattle. We arrived early for our flight in Minneapolis. Alaskan Air canceled our flight due to their failure to maintain their aircraft. We therefore missed the sailing of the ship. This was all no fault of our own and find out the travel insurance we thought would cover us was not going to cover this. We are out over $3,000 and no one is offering us anything, credit wise or nothing.

Nikki was friendly, knowledgeable, and helpful. Shared her own experiences to help us make an informed choice. Gave us a price we were happy with and we’d certainly book through Cheap Cruises again.

FALSE ADVERTISEMENT. DO NOT TRUST CHEAPCRUISES.COM. We booked a 7 day cruise on Nov 2024. The online promotion promised a $50.00 rebate gift card to be received via email 8 weeks upon completion of the cruise. It's been three months and we are still waiting to receive the $50.00 gift card. We've been given multiple run-arounds re: this $50.00 gift card. We reached out on Jan 29, 2025, and spoke with Samantha, who told us it was being processed. Ok. We reached out again on March 3, 2025, and spoke with Drew, who had a very nasty attitude. We told her that we would be filing a complaint with the BBB, and posting online reviews alerting potential customers to their FALSE ADVERTISEMENT PRACTICES. She got real mad and threatened us saying that she and Cheapcruises.com has our names and addresses.(meaning???), and immediately hung up on us. We immediately called back, spoke with Jeffrey, explained to him what had just happened, and asked to speak to a supervisor to report this unwarranted and unacceptable behavior. We spoke with Jessie (sup.) and explained to him what had happened. Jessie indicated that he would be reaching out to Drew's sup, and will be reviewing the recording of the phone call with Drew to determine any disciplinary actions that may be warranted. He also promised us a $100.00 credit towards a future booking to be received within 3 days , by March 10, 2025 the latest. We are still waiting for the $50.00 rebate gift card and the promised $100.00 credit. We reached out again on March 31, 2025 and spoke with Amanda, who said she will be reaching our to the team responsible for processing this... AT THIS POINT WE ARE NOT INCLINED TO BELIEVE ANYTHING THIS COMPANY STANDS FOR OR ANYTHING HIS EMPLOYEES SAY. DO NOT BOOK WITH THIS PEOPLE. THEY ARE A SCAM. FALSE ADVERTISEMENT IS THEIR DAILY BREAD!