PhoneSavvy.uk (Cheap prison calls) Reviews 

215
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their incredibly helpful, kind, and professional approach, often going above and beyond to assist. People frequently highlight the exceptional customer service, describing it as outstanding and accommodating, with agents always understanding and friendly when contacted. This positive interaction makes setting up and resolving issues quick and easy for many. The service itself is consistently described as brilliant, reliable, and straightforward, with many experiencing no problems or issues. Consumers appreciate the excellent value for money, noting significantly cheaper calls and affordable rates compared to other providers. This allows people to stay connected with loved ones without worrying about high costs, making it a highly recommended and cost-effective solution.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their kindness, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently describing it as brilliant, excellent, and... See more

Customer service

Customers consistently report highly positive experiences with customer service, often describing it as... See more

Value for money

Reviewers mention positive feedback about value for money, with many customers reporting significant savings... See more

Price

Users describe positive interactions with price, consistently finding the rates affordable and cheaper... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I had a question about my account with phone savvy and within 10 mins of me sending my message Alexander called me. Well he had the most upbeat chirpiest personality I have heard over a phone in ye... See more

Rated 5 out of 5 stars

Spoke with Jake prior to signing up with an enquiry. He went above and beyond to help me. After visiting the website and signing up for a family plan. I was very impressed at how quickly and efficient... See more

Rated 5 out of 5 stars

Quick service....always worked no problems. Enjoyed lots more calls and contact from my loved one. When cancelling subscription, the response was fast personal,heartfelt and kind, really sweet and ma... See more

Rated 5 out of 5 stars

Such a great way for myself and my partner to keep in touch, Jake has been so helpful to me, I was using another well known service before Phone Savvy & it was costing me double at least!! Brilliant s... See more


Company details

  1. Telecommunications Service Provider

Written by the company

We connect you with your loved one without breaking the bank. We provide a landline number that forwards to your mobile, so no more waiting by the phone. Freedom Telephony Limited is made up of: PhoneSavvy.uk, Cheap-prison-calls.co.uk, Prison-calls.co.uk, PrisonCalls.com, FreePrisonCalls.co.uk, Prison-Calls.com, JailSavvy.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(215)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I can not fault or complain with this…

I can not fault or complain with this service not only does it cost next to nothing for my other half to call the customer services is 11/10 they go over the odds to help! , iv only ever had to email or call due to me forgetting to transfer money into my account for the payment to be taken and they literally reply within minutes on a Sunday aswell !!! I mean with anything else your waiting 2/3 business days but no not with phone savvy , also absolutely no interference with connecting when on holiday , sometimes I only had 4g & very low signal when I was abroad but I still every call connected and very cheap compared to others , this phone savvy account makes things easier and cheaper to stay intouch and I can not thank the team behind all this for their help , all you have to do is enter your number you would like the calls to be diverted to and pay the £24.99 fee for UNLIMITED minutes .. ( iv paid 9.99 with a differnt services and only got 300 minutes then have to pay again to renew , we use that in 2/3 days ) and then the team do the rest for you it’s easy fast & reliable TEAMPHONESAVVY!

7 December 2025
Unprompted review
Rated 5 out of 5 stars

I only give it 5* because of Jake …

I only give it 5 x Becasue of Jake from phone savvy never have I had such a lovely and a professional yet caring person I’ve spoke. To on the phone from a company I suffer server with talking to anyone let alone on the phone so I want to express how great the employee of phone savvy is thank you Jake just for being a kind soul in this world meant a lot to people like me ,such a great experience,phone savvy need to promote you Jake thank you honestly.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Great business

Phone savvy have always been extremely helpful with anything I have needed, I have had a subscription with them for around a year and I’ve had no issues, the team are also really friendly and happy to help. ☺️

30 November 2025
Unprompted review
Rated 5 out of 5 stars

This company is great

This company is great, quick and easy to set up and you receive great customer care and support!Jake is an amazing help, nothing is ever a bother for him. Would 1000% recommend 🙂

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Such a great way for myself and my partner to keep in touch, Jake has been so helpful to me, I was using another well known service before Phone Savvy & it was costing me double at least!! Brilliant service, never any issues, great value for money! 5* from me!!!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Service

After signing up to the service, I was unaware there was a failed payment due to some technical difficulties on my end. I received a phone call promptly from one of the gentlemen who set up this business. His customer service was incredibly accommodating and attentive. He had a genuine interest in ensuring my satisfaction of the service and was very professional yet authentic. He really did go above and beyond to make the service extra special. I noticed that the business payment plan is significantly less than other companies, which shows that this company is putting their customers before their pockets, demonstrating a great level of conscientiousness, during a time when there is a genuine financial struggle for the masses. I really do salute you both for setting up this great idea and would recommend this company to anyone who requires a service like this.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

It’s a must !!

The experience with phone savvy has been amazing from start to finish. No problems at all with the phone keep cutting out. At such a small cost it makes life so much easier at such a hard time. I’d defo recommend and the customer service is outstanding. Thank you phone savvy

6 October 2025
Unprompted review
Rated 5 out of 5 stars

My partner and I get through everyday…

My partner and I get through everyday by hearing each others voices and the prison costs are through the roof , nice u contacted and joined phone savvy we have saved fortunes and had thousands of minutes a month which we always use all
Of and when it’s run out the company jave helped me worked to listen and facilitate us keeping it running through all our pain which is priceless . Once you contact them you receive your number to give to your partner or family friend etc in minutes and straight away you have the reduction and the needed time to be close to your lives one which helps me through everyday and the company always respond instantly by email or phone and are very helpful and supportive in every way . I would highly recommend their service to anyone. ⭐️⭐️⭐️⭐️⭐️

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!!

Absolutely amazing not only its cheap for my partner to call me but everything is just so easy like signing up is really simple and I got my number next day, love it !!

27 September 2025
Unprompted review
Rated 5 out of 5 stars

highly recommend

great customer service always understanding to help in regards of been able to keep in touch with loved ones and always very friendly when need to contact customer service 100% recommended

22 September 2025
Unprompted review

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