I had a wonderful experience! Erika was very professional and clearly knows her craft. She took the time to listen to what I wanted and offered helpful suggestions that suited me perfectly. The result... See more
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Great service! We brought my daughter for a haircut and she loved the experience. From washing her hair to great compliments. As parents, very happy with the style.
Company replied
I had a great experience was offered a beverage and greeted with a smile . Stephanie is amazing she gave me the cut I wanted and offered some suggestions and advice about my hair and she is a pleasure... See more
Company replied
Hair stylist did a wonderful job cutting my hair, clearly skilled. But I had requested a silent haircut but she wouldn't stop talking. Very friendly but not what I was hoping for and feel weird/ rude... See more
Company replied
Company details
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
9855 Austin Road, #154, V3J 1N5, Burnaby, BC, Canada
- +1 604-421-2442
4.8
Excellent
577 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service! We brought my daughter for a haircut and she loved the experience. From washing her hair to great compliments. As parents, very happy with the style.
11 October 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that your daughter loved her haircut experience! We appreciate that she enjoyed the service, and we're so glad you were happy with the style. Thank you for your feedback!
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you had a really good experience with us. We appreciate your kind words about our team's friendliness!
Very nice salon
Very nice salon. Everyone is freindly . Sophia is a great hair dresser. I’m happy to be her client. My appointments are always on time. Would recommend this place to my freinds.
6 October 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy that you find our salon nice and our team friendly! It's great to know you're happy with your hair dresser and that your appointments are on time. We appreciate your recommendation!
I had a wonderful experience!
I had a wonderful experience! Erika was very professional and clearly knows her craft. She took the time to listen to what I wanted and offered helpful suggestions that suited me perfectly. The result was exactly what I had hoped for—fresh, flattering, and beautifully done. I left feeling so confident and cared for. Highly recommend!
11 October 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear about the wonderful experience you had! It's great knowing that you felt heard and cared for, and that you are pleased with the results. We appreciate your recommendation!
I had a great experience was offered a…
I had a great experience was offered a beverage and greeted with a smile . Stephanie is amazing she gave me the cut I wanted and offered some suggestions and advice about my hair and she is a pleasure to chat with - / -
11 October 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear about your great experience! It's wonderful that you enjoyed the service and conversation, and that you were pleased with the cut and advice. We appreciate you taking the time to share your feedback.
Erika listened to me and did a great…
Erika listened to me and did a great job with my haircut.
10 October 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're glad you enjoyed your haircut and that our team member listened to your needs. Thank you for your positive feedback; it means a lot to us.
My stylist Erica was wonderful
My stylist Erica was wonderful. Very happy with the result
10 October 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you had a wonderful experience and are pleased with your results. Thank you for sharing your positive feedback!
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it.
Stephanie is the best
Stephanie is the best. She’s amazing at what she does and always makes the appointments fun!
27 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you enjoyed your appointments! It's wonderful to know that the experience was fun and that you appreciate the service provided. Thank you for your positive feedback!
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you love your hair! Thank you for sharing your positive experience with us; we appreciate it.
Very welcoming
Very welcoming. I was listened to and heard about what I wanted. Tactful management of my requests with good explanations of why some requests ok and why other requests would not work.
Got me to my hair goal!
2 October 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you felt welcomed and listened to. We appreciate your feedback regarding our explanations and are so glad we could help you achieve your hair goals! Thanks for sharing.
My experiences are always good
My experiences are always good. My girl is Stephanie, and she is awesome. We have good chats and laughs. She knows exactly how to make my hair look great! She knows her stuff!!
4 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that your experiences are always good! It's great to know that you enjoy your time and are pleased with your results. We appreciate your positive feedback!
As always Helen does an amazing job
As always Helen does an amazing job. I showed her a picture of what I wanted and she was able to make me happy !!! The rest of staff pleasant . Salon clean . And nice to have the open areas between the shampoo chairs
26 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear that you were pleased with your experience! It's great to know that you were happy with your results and that our team was pleasant. We appreciate your kind words regarding our salon's cleanliness and open layout.
Oh wow… short sexy and sassy
Stephanie always keeps me looking absolutely stunning!!! I’ve already received two compliments on my hair style!!!
26 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear that you feel absolutely stunning! It's wonderful knowing you've received compliments on your hairstyle. Thank you for sharing your positive experience with us!
Reply from Chatters Hair Salon - Lougheed Mall
We're glad you enjoyed your experience! It's great to hear you appreciated the wonderful interaction and haircut. Thanks for your feedback.
my stylist consulted with me
my stylist consulted with me. worked with me through suggestions. gave me a great massage at the shampoo sink. Especially that I was highly stressed, this was the best. then at the chair after the basic cut, she asked how I wanted it styled! that was fabulous to know i could style my cut in a different way!!!!
15 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear that you felt heard during your consultation and that you enjoyed the relaxing massage! It's wonderful that you appreciated the styling options. We appreciate your feedback!
We were acknowledged right away
We were acknowledged right away.
We had to wait a few minutes for our scheduled appointments so we looked around. Then we were brought to our chairs. Offered tea and had our hair cut and styled. Lovely experience.
20 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you were acknowledged promptly and enjoyed your overall experience, including the tea and styling. Thank you for your positive feedback!
Perfect choice I made today.
I was just desperate for a haircut and wanted it done that same day. Good thing they have an available slot the moment I inquired. Emily did such a great job with my haircut, she listened to my preference and she delivered exactly what I wanted. She also showed me how much she will cut before actually cutting it, which is a good thing for me since I have curly hair and I have hair shrinkage.
19 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're glad you enjoyed your experience and that we could accommodate you! It's great to hear that your stylist listened to your preferences and met your expectations. We appreciate your positive feedback!
Stephanie R was awesome
Stephanie R was awesome. My cut is great. She listened to what I wanted and followed through. I have a new hairdresser!
18 September 2025
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that you had such a positive experience! It's wonderful that your haircut is great and that your stylist listened to your preferences. We appreciate your feedback!
Reply from Chatters Hair Salon - Lougheed Mall
We're happy to hear that everything was satisfactory. We appreciate your positive feedback and thank you for your time.
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