Chatters Hair Salon - Fairview Mall Reviews 433

TrustScore 4.5 out of 5

4.5

1800 Sheppard Avenue East, #1088, M2J 5A7 Toronto, North York, CA


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Rated 5 out of 5 stars

Had a wonderful experience with Franc with a C! After moving to North Bay from Nova Scotia 6 years ago, it's been a real struggle finding a stylist who can cut thick curly hair (without ending up wit... See more

Rated 5 out of 5 stars

I had an amazing experience at Chatters at Fairview Mall! Sophia gave me the perfect cut, paying attention to every detail I wanted. She really listened to what I was looking for and delivered even be... See more

Company replied

Rated 5 out of 5 stars

Sophia Chung from Fairview Mall never fail to go above and beyond to her clients to have a good hair colouring treatment. I experienced a comfortable treatment and received a good advice about which h... See more

Company replied

Rated 5 out of 5 stars

Everytime I go to chatters in Fairview mall. I always have the best experience. Emma did my hair today and did such a wonderful job! She took her time, listened to what I wanted and did an amazing job... See more

Company replied


Company details

  1. Hair Salon
  2. Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

  • 1800 Sheppard Avenue East, #1088, M2J 5A7, Toronto, North York, Canada

  • +1 416-497-9234

4.5

Excellent

TrustScore 4.5 out of 5

433 reviews

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Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Had a wonderful experience with Franc…

Had a wonderful experience with Franc with a C! After moving to North Bay from Nova Scotia 6 years ago, it's been a real struggle finding a stylist who can cut thick curly hair (without ending up with a shelf at the back and not being able to wear your hair down.)
While in the area for a ringette tournament, did a walk-in for my grandaughters' hair cut. Saw a curly haired lady getting a nice cut and asked if I could be squeezed in. Franc was my stylist. Told him what I wanted, layers with( no shelf). He promised it would be the best cut I ever had. He was right! Exactly what I wanted. Beautifully layered curls, removed the bulk, very knowledgeable, professional, detail oriented, guiding me through every step. An overall great experience. Super friendly environment, fun chatting. I highly recommend Franc. I will be returning. It will be worth the drive. A great hair cut changes how we feel every day. After 6 years, Thank you!

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you! My daughter like her hair cut.

30 August 2025
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Reply from Chatters Hair Salon - Fairview Mall

Thank you so much for taking the time to review your Chatters appointment. We are so happy to hear you had such a wonderful experience with us! Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better! Thank you 😊

Rated 5 out of 5 stars

The hairstylist - Sofia

The hairstylist, Sofia, is excellent. She accomodates every request and comes up with new ideas. She's amazing!

15 October 2025
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Reply from Chatters Hair Salon - Fairview Mall

We're so happy to hear that you find the hairstylist excellent and that she accommodates every request and comes up with new ideas! We appreciate your feedback!

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Had Shazia and would definitely come again. Price for what I wanted done was reasonable and less than I thought.

12 October 2025
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Reply from Chatters Hair Salon - Fairview Mall

We're happy to hear that you had a wonderful experience. We're glad the price for your desired service was reasonable. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

I had a wash and blow dry with Sophia.


I had a wash and blow dry with Sophia.
She was excellent as always. She takes the time to do everything so well and makes it a wonderful experience.

11 October 2025
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Reply from Chatters Hair Salon - Fairview Mall

We're glad you enjoyed your experience! It's wonderful to hear that the service was excellent and that everything was done so well. We appreciate your positive feedback and thank you for sharing.

Rated 5 out of 5 stars

Masjid was great.

Masjid was great.

25 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

Thank you so much for taking the time to review your Chatters appointment. We are so happy to hear you had such a wonderful experience with us! Please do not hesitate to let us know if there is anything we can do for you to make your Chatters experience even better! Thank you 😊

Rated 1 out of 5 stars

Misleading Quote for Cut and Colour Service

I went into Chatters in person to inquire about an appointment for the cut and colour 50% off deal and was told by the receptionist that Sophia would be able to do it for me for that price. I did not question it because a store employee should be knowing of these things. Plus, I had previously booked an appointment with Sophia in the same year and received a 50% discount on the colour service with a full-priced haircut. During the date of appointment, at checkout Sophia told me that she is an elite stylist so she will charge full price for both haircut and colour. It was very misleading for them to give a false quote. I am frustrated because the only reason I booked the service was because it was within my budget with that discount! I tried contacting the store by phone again after just to double check and speak to the manager but they left me on hold and did not get back. Very disappointed and displeased. Won't be returning if this is not resolved soon.

29 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

Thank you for taking the time to review your appointment. As our goal at Chatters is always to ensure our guests have the best experience, we are currently reviewing your feedback and one of our Managers will be in touch with you shortly.

Rated 5 out of 5 stars

Got an appointment straight away and…

Got an appointment straight away and the service was excellent

28 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

We're happy to hear that you were able to get an immediate appointment and that you found our service to be excellent. Thank you!

Rated 5 out of 5 stars

Everytime I go to chatters in Fairview…

Everytime I go to chatters in Fairview mall. I always have the best experience. Emma did my hair today and did such a wonderful job! She took her time, listened to what I wanted and did an amazing job chopping my hair! Emma is one of my favourite hairstylists and she did an amazing job with my brow lamination a week before! She’s very professional and such a sweetheart. I do recommend seeing her for hairstyling, colour, or for your brows!! 10:/10. I loving going to chatters, everyone knows my name lol

27 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

We're happy to hear that you consistently have a great experience at our location in Fairview Mall. We appreciate your kind words regarding your recent haircut and brow lamination. It's wonderful to know that you felt listened to and are pleased with the results. We value your recommendation!

Rated 1 out of 5 stars

Worst place ever

Worst place ever
I had a 4:30 appointment, the procedure started by 4:50. The eyebrow tint came off in 48 hours never coming back ever again. The store rep was so rude when I asked for a developer

26 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

Thank you for taking the time to review your appointment. As our goal at Chatters is always to ensure our guests have the best experience, we are currently reviewing your feedback and one of our Managers will be in touch with you shortly.

Rated 5 out of 5 stars

Mahshid Was amazing with the…

Mahshid Was amazing with the haircutting and also root colours beside her Servis. She was so kind and make me comfortable during the time that I was there.!!!

24 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

We're happy to hear that you had such a wonderful experience! It's great to know that you felt comfortable and loved the hair services. Thank you for your positive feedback!

Rated 5 out of 5 stars

Stylist Emma helped with hait cut and…

Stylist Emma helped with hait cut and color. she is experienced and advised me the right color to match my personality. She was extremely patient and stayed calm even beyond her shift hours as it took little bit to get it dry and done. I appreciate her help and recommend her for your styling. Thanks Emma😇

24 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

We're happy to hear that you had a positive experience and that you felt well-advised and cared for. We appreciate you taking the time to share your feedback and your recommendation!

Rated 1 out of 5 stars

Not worth spending $300 on hair color

Did not get the outcome after spending $500 on hair colour (base+highlight), haircut

14 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

Thank you for taking the time to review your appointment. As our goal at Chatters is always to ensure our guests have the best experience, we are currently reviewing your feedback and one of our Managers will be in touch with you shortly.

Rated 5 out of 5 stars

Sophia did a good job.

6 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

We're glad you had a positive experience. Thank you for your feedback; we appreciate it greatly.

Rated 5 out of 5 stars

Sofia always work her magic

Sofia always work her magic! Her passion and attention to detail show in the way she meticulously styles my hair every time which makes me feel confident and happy every time I l step out the salon!
I highly recommend her!

20 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

We're happy to hear that you feel confident and happy with your hair. It's wonderful that her passion and attention to detail make you feel that way. We appreciate your recommendation!

Rated 5 out of 5 stars

Great service

The stylist was very in touch explaining what is being done

13 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

We're glad you enjoyed your experience and that the stylist kept you informed. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Shaz is great and so friendly

Shaz is great and so friendly . I did a Color and hair cut and it turned out so great I love it thank you so much Shaz you rock!!!!!!

19 September 2025
Unprompted review
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Reply from Chatters Hair Salon - Fairview Mall

We're so happy to hear that you love your color and cut! It's wonderful to know that you had such a positive experience. Thank you for sharing your kind words; we appreciate it!

Rated 1 out of 5 stars

skin around eyebrows broke out

skin around eyebrows broke out
judging by the lack of antibacterial preventative measures (which i had to ask for at least after the session)
at least clean the skin before and put something soothing and antibacterial after
awful
basic antiseptic treatment should be taught

12 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

Thank you for taking the time to review your appointment. As our goal at Chatters is always to ensure our guests have the best experience, we are currently reviewing your feedback and one of our Managers will be in touch with you shortly.

Rated 5 out of 5 stars

Emma does a great job on hair

Emma does a great job on hair, she has cut and coloured my hair and I was so pleased

19 September 2025
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Reply from Chatters Hair Salon - Fairview Mall

We're so happy to hear that you were pleased with your recent hair cut and color. Thank you for sharing your positive experience; we appreciate it!

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