Chatters Hair Salon - Colossus Reviews 256

TrustScore 4.5 out of 5

4.6

Weston Road 7575, 117b, L4L 9J9 Vaughan, Ontario, CA


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Rated 5 out of 5 stars

The staff were so professional from the moment I checked in to after my appointment. I really appreciate my hair stylist, Antonella! She listened to exactly what I wanted and worked with that style. I... See more

Rated 5 out of 5 stars

Booked a last-minute appointment for a wash & blow dry with Antonella and left feeling amazing. She did such a beautiful job—sleek, bouncy, and exactly what I needed. Got so many compliments all day... See more

Company replied

Rated 5 out of 5 stars

I walked in for a women’s haircut and was assigned to Farah, who was just excellent. During consultation she provided honest and valuable feedback on whether what I wanted made sense, and if it would... See more

Company replied

Rated 5 out of 5 stars

I visited Chatters for the first time today on my sister’s recommendation, and my stylist was Ana M. She truly took her time, paying attention to every detail and bringing my vision to life. I wanted... See more

Company replied


Company details

  1. Hair Salon
  2. Hair Product Store

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

  • Weston Road 7575, 117b, L4L 9J9, Vaughan, Ontario, Canada

  • 905-851-2219

4.6

Excellent

TrustScore 4.5 out of 5

256 reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The staff were so professional from the…

The staff were so professional from the moment I checked in to after my appointment. I really appreciate my hair stylist, Antonella! She listened to exactly what I wanted and worked with that style. I’m so happy with the haircut.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Queen Ana Maria

I am always so happy after having my hair done by the best of the best, Ana Maria! She puts her whole heart into all she does and makes you feel and look your best. She is a true artist and a wonderful person.

21 March 2026
Rated 5 out of 5 stars

Best hair cut ever.

I was a walk in on March 17 and had my hair cut and styled by Ana Maria. What a wonder patient hair stylist. She listened to what I wanted and made some suggestions. I love the cut and style. And that hair wash. I could have fallen asleep it was so relaxing. I finally found a wonderful hair dresser. Thank you!!!

17 March 2026
Unprompted review
Rated 2 out of 5 stars

From a loyal client to a never returning client.

I’ve never trusted anyone with my hair before, I have very curly hair & most people don’t know how to manage it. I took a chance & got a haircut booked with Farah, she was absolutely incredible. I came back the second year & I was told to straighten my hair and see if it needs any adjustments, anything is uneven & come back to get it fixed. I let her know I don’t straighten my hair often, maybe once a year or every other year. I was told it didn’t matter when, I could come back whenever. So about 2-3 months later, I straightened my hair, noticed it was uneven & called to book an adjustment. I confirmed on the phone that I wouldn’t be charged as it’s just a minor adjustment, no shampoo, brushing, styling. She managed to get me in very quickly, I arrived and I was notified that because it is a new appointment, I would now have to be charged for the service and it was a hefty price. My original payment was in the range of $150-200 and now I was expected to spend another $100+ to adjust it AFTER I had gotten verbal confirmation that it would be free of charge.
I asked if there was anything that can be done but Farah said it was out of her hands & I left extremely disappointed with uneven hair.
I went from being a loyal customer to someone that is never going back because that’s not how you do business.

1 April 2025
Rated 5 out of 5 stars

Adina is amazing

Adina is amazing! Adina is always professional, knowledgeable, friendly, and honest. I will continue to come back to have her do my hair, as well as my daughters.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Adina is fantastic

Adina is fantastic! I really value her expertise when it comes to hair colour and styling. I had a wonderful experience at Chatters in Vaughan and I will definitely be back again!

19 November 2025
Unprompted review
Chatters Hair Salon - Colossus logo

Reply from Chatters Hair Salon - Colossus

We're happy to hear that you enjoyed your experience! It's great to know that you value the expertise provided for your hair colour and styling. We appreciate your positive feedback and look forward to seeing you again!

Rated 5 out of 5 stars

Wonderful customer service from Rebeca She’s amazing

Great customer service from Rebeca
She’s amazing

From Lisa Gallo
Thank you Rebecca

15 October 2025
Chatters Hair Salon - Colossus logo

Reply from Chatters Hair Salon - Colossus

We appreciate you taking the time to share your positive experience. We're happy to hear that you received great customer service. Thank you for your feedback.

Rated 5 out of 5 stars

Great customer service

Staff was very knowledgeable about different hair types and very accommodating.

11 October 2025
Chatters Hair Salon - Colossus logo

Reply from Chatters Hair Salon - Colossus

We're delighted to hear that our staff's knowledge of different hair types and their accommodating nature met your needs. Thank you for your feedback!

Rated 5 out of 5 stars

A Great experience

I had a great experience with the most amazing hair specialist Ana Maria. She was so dedicated and did a wonderful job. I can't thank her enough :).

10 October 2025
Chatters Hair Salon - Colossus logo

Reply from Chatters Hair Salon - Colossus

We're so happy to hear that you had such a wonderful experience! We appreciate you taking the time to share your kind words about the amazing service you received.

Rated 5 out of 5 stars

Chatters Hair Saloon is excellent

This is my first visit to the saloon. My hairdresser was very friendly and did an excellent job. I will definitely come back and also recommend her to my friends. Thank you.

9 October 2025
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Reply from Chatters Hair Salon - Colossus

We're happy to hear that you enjoyed your first visit to our salon and that our hairdresser was very friendly and did an excellent job. We appreciate your recommendation and thank you for your feedback!

Rated 5 out of 5 stars

amazing experience

steph was great. very attentive and the cut came out exactly how i described to her i wanted it to! will be rebooking with her:)

7 October 2025
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Reply from Chatters Hair Salon - Colossus

We're happy to hear that you had a great experience! We appreciate your kind words and are so glad the haircut was exactly what you wanted. We look forward to seeing you again!

Rated 5 out of 5 stars

Curly cut

Loved my cut ! Got me in last minute . Knowledgeable about curly hair and Ana Maria was a vibe to hang out with . Will be booking her again for sure . Thank you!

2 October 2025
Chatters Hair Salon - Colossus logo

Reply from Chatters Hair Salon - Colossus

We're so happy you loved your cut and that we could accommodate you last minute! It's wonderful to hear that you found our stylist knowledgeable and enjoyable. We appreciate your feedback and look forward to your next booking!

Rated 5 out of 5 stars

Amazing service exceptional

Amazing service. Exactly what I wanted and delivered the style and color.

1 October 2025
Chatters Hair Salon - Colossus logo

Reply from Chatters Hair Salon - Colossus

We're so happy to hear you feel that way about our amazing service! It's great to know we delivered the style and color exactly as you wanted.

Rated 5 out of 5 stars

Spontaneous treat turned fabulous!


Booked a last-minute appointment for a wash & blow dry with Antonella and left feeling amazing. She did such a beautiful job—sleek, bouncy, and exactly what I needed. Got so many compliments all day! Highly recommend if you want to feel instantly elevated. Thanks hun for lifting my spirits today and making my hair look beautiful!

30 September 2025
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Reply from Chatters Hair Salon - Colossus

We're happy to hear that you left feeling amazing after your wash and blow dry! It's wonderful knowing that you received compliments and felt instantly elevated. We appreciate you sharing your feedback with us.

Rated 1 out of 5 stars

Treatment and result did not go well

Treatment and result did not go well

7 August 2025
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Reply from Chatters Hair Salon - Colossus

Thank you for taking the time to review your appointment. As our goal at Chatters is always to ensure our guests have the best experience, we are currently reviewing your feedback and one of our Managers will be in touch with you shortly

Rated 5 out of 5 stars

My experience

Excellent experience with Rachel

29 September 2025
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Reply from Chatters Hair Salon - Colossus

We're glad you had such a positive experience. Thank you for sharing your feedback with us; we appreciate it.

Rated 5 out of 5 stars

had my first appointment with julia

had my first appointment with julia, she was so sweet and understanding of my concerns with my hair and completely did exactly what i asked. definitely coming back for her!

28 September 2025
Chatters Hair Salon - Colossus logo

Reply from Chatters Hair Salon - Colossus

We're happy to hear that your first appointment was so positive! It's wonderful to know that you felt heard and that we met your expectations. We appreciate your feedback and look forward to seeing you again.

Rated 5 out of 5 stars

Best service ever!

First time here and it was the best haircut experience ever. Everyone was so nice and welcoming and my hairstylist Maria did an amazing job! She took the time to listen and made my hair look healthy again! For all the curly heads out there, ask for Maria! Shout out to Nav, Selena and Maria! 5/5 experience!

26 September 2025
Chatters Hair Salon - Colossus logo

Reply from Chatters Hair Salon - Colossus

We're happy to hear that you had such a positive first experience! It's wonderful knowing that you felt welcomed and that you love your haircut. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Good customer service.

Good customer service.
Anna-Maria is an experienced and knowledgeable hairstylist.
Patient and understanding.
I love my new colour and hairstyle.

25 September 2025
Chatters Hair Salon - Colossus logo

Reply from Chatters Hair Salon - Colossus

We're happy to hear that you received good customer service and love your new color and hairstyle! We appreciate you recognizing the team member's experience, knowledge, patience, and understanding.

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